ReadyTalk Blog


The Stall Out: Is your webinar series stuck in neutral?

February 22nd, 2012 by Simone Verhulst

Webinars are hip, right? Everyone is doing them now. The ROI of webinar is often better than other marketing activities—less costly than a tradeshow, prospects self-select based on the topic, valuable opportunities to capture prospect information. Although maybe still considered a new(er) tactic, the strategy behind a webinar program is constantly evolving. If the plan is stagnant, you’ll never produce better results. If you are still approaching your events the same way you did even just a few years back, you could be missing out some of your most promising opportunities.

This week, I had the chance to chat with our upcoming Webinar Series speaker, Wayne Turmal, CEO of GreatWebMeetings.com to discuss how changes in the webinar arena could be, and are, affecting the way many marketers approach their event strategy:

  1. What do you think will be the most challenging change for most people that are running these types of marketing programs or series of webinars?
    The biggest challenge with webinars is understanding that they don’t magically happen. Most of my clients don’t understand that these need to be treated like any other marketing project. To be successful they need to be carefully planned executed.
  2. Do these changes require a big shift in budget?
    Well, webinars are incredibly cost-effective but they aren’t free. It’s not so much the money for the webinar platform, but there is a lot of time and work involved to market, plan, design and pull off a quality webinar. They require human resources as much as anything else. The problem for most companies is that nobody “owns” them, whoever is in charge is doing the webinar in addition to everything else they do. That’s why our coaching system is 6 Weeks – long enough to get a little done each day, time to practice and perfect the webcast, and not distract from the hundred other things people are doing each day.
  3. In the description of the webinar, you mention tools to think about – can you give us a high level view of what you’re going to touch on?
    There is the presentation platform (tools like Ready Talk) of course, but even with that, most people use the bare minimum of features so they often lack interactivity. I hope to demonstrate some of the features. You can also use outside registration services like Constant Contact or EventBrite to handle your registration and some will even handle the payments if you offer for-pay webinars. It’s a very different world than it was just 24 months ago. My big focus is not so much technology as how companies are using webinars for lead generation of course, but also channel education, brand enhancement and even low-cost, high-value website content. That’s what’s really exciting. I hope people will really take the time to examine their webinar strategy when we’re done.
  4. Can you suggest any books or other resources to supplement effective webinar skills & presentations?
    Well, the two I’ve written, 6 Weeks to a Great Webinar (which is also available on Kindle) and 10 Steps to Successful Virtual Presentations would be a good start. Webinars with Wow Factor is also pretty good.

If you’re interested in learning more on how webinars have changed in the last three years – what’s working and what’s not – be sure to sign up for the webinar on Tuesday, February 28 at 2:00EST/11:00PT. You may be challenged to do a system check and grease your gears. Jump start your strategy and start moving forward again!

Simone has been involved with both the sales and marketing teams at ReadyTalk and is currently the role Marketing Demand Manager and manages the monthly ReadyTalk Webinar Series, which is a free forum for professionals to interact with their peers and other experts on topics ranging from sales and marketing to nonprofits and funding to leadership and professional development. Simone is an outdoor enthusiast – skiing, climbing, triathlons, and trail runs with her dog, Bucket, are just a few of the things she enjoys outside of the office.

 

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Keeping Partners Engaged with Retention and Loyalty Programs

February 21st, 2012 by Tracy Williams

In a blog post last August, I introduced tips on recruiting channel partners . A large part of recruitment is the ability to ‘walk the walk’ with your resellers. Offering marketing programs that reward retention and loyalty goes a long way toward recruiting, building partnerships and growing the indirect side of your business.

Channel programs fall into three strategic buckets: recruitment, retention and loyalty. Partners that are highly engaged use as many resources from their vendors as possible. So it’s important to create programs that are useful to the reseller, complement their existing marketing strategies and support your channel goals.

So let’s go over retention and loyalty programs. For purposes of this post, I’m going to use the terms reseller and partner interchangeably.

RETENTION PROGRAMS

Retention programs by design are meant to keep the partner engaged in selling your products and services. Some retention programs should be strategic; long lived, it drives sales over a long period of time. Other retention programs are short-lived and are designed to bump sales quickly.

An example of a strategic retention program is a sliding margin scale designed to pay higher margins to larger volume resellers. Once the reseller reaches a certain revenue goal, the margin increases. Be sure to put parameters around this program to keep the volume sales top of mind.

A model for this might look like:

$0.00 – $5,000 monthly sales = 28%

$5,0001 – $9,999 monthly sales = 29%

$10,000 – $14,999 monthly sales = 30%

$15,000 monthly sales = 32%

A short term retention program is simpler and is typically intended for reseller sales and sales management teams. Set goals for tactical programs that address your needs and that will be a good incentive for your reseller to want to participate.

So as an example, as a channel rep for a wireless company, I would offer sales reps in major retailers $10 per phone activated with my company during a specified month. Sales management got $500 if there were 100 or more activations in the month. This model kept me and my company top of mind with both the sales rep and the sales management. The ‘spiff’ for the sales rep has an easy entry point – they did their job and earned more money. The sales management team is incented with a cash reward to grow the monthly sales.

Use short term programs as needed, to move excessive inventory, or to promote a new or seasonal product.

LOYALTY PROGRAMS

Loyalty programs reward a partner over the long term for selling and supporting the products you offer. In many industries, loyalty programs offer awards and gifts to upper management at your top resellers. As an example, I worked in the professional photography industry for years and the major manufacturers offered their top resellers an all expense paid trip to Las Vegas for the annual PMA conference. While there, they also attended the company dealer meeting and dinner. Top partners were offered marketing support to assist them in spending co-op marketing funds.

A loyalty program offers you the chance to highlight your top business partners with awards and recognition. Both go a long way in maintaining a positive, mutually beneficial relationship.

Be prepared to run models on margins and costs to determine if a program makes sense for your business. There are endless ways to build retention and loyalty programs but look at them over the long haul – can you sustain the program and will it meet the goals you have set? Also be prepared to measure and  tweak programs as needed.

 

Tracy focuses on channel and partner marketing at ReadyTalk, building out marketing programs to recruit partners and reinforce engagement with them. When she’s not coming up with marketing plans she likes to compete in canine freestyle Frisbee and ride her Ninja motorcycle.

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Introducing the New ReadyTalk Scheduler for Outlook 2007 and 2010

February 15th, 2012 by Brandon Hess

 

ReadyTalk is happy to announce the availability of the ReadyTalk Scheduler for Outlook 2010 . Customers using the existing Outlook Scheduler (for 2007) will also be able to upgrade to take advantage of new features and functionality. The ReadyTalk Scheduler for Outlook give you the flexibility to quickly and easily schedule and start an On-Demand meeting, webinar, demo or training session directly from Microsoft Outlook 2007 and 2010.

ReadyTalk Scheduler for Outlook plug-in using Outlook 2010

With the ReadyTalk Scheduler for Outlook 2007 and 2010 you can:

  • Meet now: Instantly start a ReadyTalk on-demand web conference from the Microsoft Outlook toolbar using the Meet Now button.
  • Schedule on-demand meetings: Schedule a one-time or recurring on-demand web and/or audio conference using the Microsoft Outlook calendar. The meeting request includes all of the information your participants need to join your conference.
  • Audio Quick Start for participants: ReadyTalk Scheduler for Outlook provides participants the added convenience of having your next online meeting call them. Participants simply click the Participant Dial-Me link included in your meeting invite and ReadyTalk calls them, letting your sales demo start on time, every time.
  • Easy access to Dial-In numbers: Customize the list of ReadyTalk dial-in numbers to include in your Microsoft Outlook meeting request.
  • Quick audio and web conference defaults: Turn web and audio conference details on or off in your calendar invitation with the click of a button.
  • Manage multiple access codes: Set up multiple ReadyTalk subscriptions to allow scheduling for separate access codes, add multiple dial-in numbers and adjust your default meeting type preference directly from the ReadyTalk Scheduler.

To download and install the ReadyTalk Scheduler for Outlook 2007 and 2010, visit: http://www.readytalk.com/support-training/downloads

As always, if you have a question or support issue, please call ReadyTalk Customer Care at 800.843.9166.

 

Brandon Hess works at ReadyTalk as a Product Marketing Manager.  Starting his initial career as a web designer, Brandon eventually decided that the web could design itself just fine and that his true interest was in marketing. Following his passion through the agency, startup and newspaper industries, he eventually found his way home inside the wonderful walls of ReadyTalk.  In his free time, he enjoys debating why Lord of the Rings is superior to Harry Potter, collecting all things Batman and answering questions about his height (6’8″ by the way).

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Inside Edition with Mark Godwin, software developer

February 15th, 2012 by Katie Green

This week’s Inside Edition with ReadyTalk Engineering highlights a day in the life of Mark Godwin, a Software Developer on the Conference Center team.  Mark graduated with a B.S. Computer Science from Colorado School of Mines and has been with ReadyTalk just under a year.

Describe a typical day for you at ReadyTalk

Arrive in the morning and get some coffee.  Pound out some code for a few hours while collaborating with my team through a campfire chat room.  When I run into a problem, I can ask my co-workers, whom are some of the most talented developers I know.  When lunch rolls around, I head out the door to a variety of neighboring restaurants on16th St.Mall.  Head back in and grab a snack or two from the break room.  Spend the rest of the day working with others on the team trying to solve the challenge that is presented to me for the day.  Occasionally, a nerf gun war will break out in the afternoon.  Pack up and catch the bus home-watching a movie on the bus while everyone else sits in traffic.

 Why do you think ReadyTalk is the #1 company to work for in Colorado?

ReadyTalk is the number one place to work  in Colorado because of the culture and people.  The people you’re surrounded by are some of the best developers – and also nicest – in Colorado and they push you to solve problems the ‘right’ way.  The culture encourages openness and innovation.  Everyone is aware of the latest tech trends and no one seems out of touch with what the company is doing.  Plus the location is just really cool!

Tell us about your favorite day at work….

We spend a lot of days as developers sitting in front of a computer, so I think one of my favorite days was when the company bought all of the engineering dept nerf guns as a holiday present.  The entire engineering department spent the following hour in a floor-wide nerf gun battle – which resulted in the floor being completely engulfed in little orange darts!  I’m not sure other companies could pull off something like that, or would want to, but it was a great way to have fun and meet a lot of people I hadn’t really gotten the chance to see much in the engineering department.

If someone were interested in working on your team at ReadyTalk what advice would you have for them?

Be curious, and have a passion to make a good product.

Katie Green is part of the ReadTalk Recruiting Team (AKA the Beaphins)  She has been in the recruiting industry for 10 years and has developed a strong interest in technology and technical recruitment. When she isn’t searching for technical talent for ReadyTalk you might find her at the tennis court, playing volleyball or learning a new song on guitar!

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Don’t leave customer relationships to chance

February 14th, 2012 by Melanie Rendleman

Successful customer engagement takes strategy, not luck. Being wishy-washy about social media is so 2010. Now, it’s time to have a social media strategy that connects with your business goals and ultimately delivers results. Customer engagement, quality content and constant monitoring of your brand’s social media presence are all now a part of marketing’s daily vernacular. So, if you’re not sure where to start, or you need help fine-tuning your strategy, the experts at Customer Insight Group have got your back.

Customer Insight Group’s three-part webinar series walks you through current social media trends, getting executive buy-in for integrating social media into your overall mix, and how to plan and amplify your social media strategy. Key takeaways of the webinar series include:

  • Clearly define what social media success looks like and quantify your key performance indicators.
  • Discover how to use your social media initiatives as a competitive differentiator in 2012.
  • Learn how to successfully integrate social media into your multi-channel strategy for the most highly targeted impact and revenue growth.
  • Deliver relevant content at the optimal time.
  • Accurately track the reach and results of your social marketing efforts.

Register for the webinar at:  https://cc.readytalk.com/r/lqngi06ig9bg

 

Melanie is rounding her third year at ReadyTalk.  She works closesly with the sales department to coordinate and excute ReadyTalk’s tradeshow presence. She’s also the goddess of ReadyTalk schwag and party planning.  In her free time, you’ll find her spending time with her husband and dog.

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How-to: Making your Powerpoint presentation have more impact.

February 14th, 2012 by Brandon Hess

For many, creating a Powerpoint presentation is at the bottom of a long list of things we’d rather be doing, falling somewhere between preparing taxes and being attacked by a Honey Badger.  Because of that, many webinar presentations end up looking like this:

A basic Powerpoint presentation slide

Its layout is simple, it provides data in a bullet-list fashion, has incredible clip-art and more importantly, uses Comic Sans.  However, if you’ve been on the audience side of a presentation (virtually via a webinar or in person) using slides like the above example, then you know the problem: the information while at its core is exciting (2012 Marketing Goals, 70% increase in Webinar traffic, etc)  but these messages are often buried in text that, while important, isn’t usually the key message the presenter is trying to convey.

To give an example of how you can make your PowerPoint presentation more visually attractive while maintaining your message, I wanted to start with a simple guide on some PowerPoint basics to showcase what you can do with PowerPoint if you know some simple tricks. Through future posts, I’ll show more complicated tricks in regard to laying out more complex information, but to starter, I wanted to showcase some simple and easy tips with the assumption that if you’re reading this, you’ve used PowerPoint to some degree in the past.

Below, I’ll show you how you can take the above slide and split it into a title slide using Microsoft PowerPoint 2010.

Final Powerpoint presentation slide

Finding a relevant background image.

Creating a presentation with visual impact isn’t just about using fancy background images. Your slide should speak in simple terms, through both written content and imagery. This doesn’t mean that your images have to beat your audience over the head with obvious imagery to match your text. A slide about Dog Ownership with a background image of a chewed-up remote communicates a different message than one with a background image full of adorable puppies.

The goal, when finding a suitable background image, is to find one that both speaks to your slides message and  is simple and clean, providing an obvious area where your text or data can be placed in a legible fashion.

As we’re looking to make a title slide for ACME’s 2012 Marketing goals, I decided to go with a stock image purchased from iStockphoto of a dartboard with a large dark gradient background that provides ample room for text. As well, it being a dartboard makes me look incredibly clever.

Dartboard image care of iStockPhoto

Cropping and positioning.

Once you’ve decided on a background image, import your image by:

  • Selecting the Insert tab.
  • Click on Picture.

Position your background image on your slide, keeping in mind its relation to the PowerPoint slide frame below it. In this example, I made sure my stock Dartboard image would cover the entire slide so that I’d have some liberties in regards to positioning and how far in I zoomed my image. Depending on the size of your background image, you may need to spend some time scaling your image until you find a suitable size that makes the full use of your available slide-canvas. (Presentation Zen has a great article on using the Rule of Thirds in your image positioning ).

Once you’ve determined your layout, you’ll want to crop your background image to remove any overlap of your image. To crop your image:

  • Click on your background image.
  • Select the Format tab.
  • Under Size, click Crop.
  • Grab the Crop Handles that appear around the edges of your background image.
  • Crop your borders until they snap to the slide canvas in the background.
  • Once satisfied with your adjustments, click Crop to finish.

Cropping a background image in Powerpoint

Tip: Cropped background images can quickly make your PowerPoint file become bloated in terms of file-size based on how PowerPoint crops images. PowerPoint allows you to compress your presentation file to help reduce its size which becomes especially crucial if you need to email your finished presentation. To compress your images:

  • Click on the Format tab
  • Under Adjust, click on Compress Pictures

Compressing Pictures in Powerpoint

Text formatting and layout.

The trick to creating a powerful slide is to resist the urge to data-dump. As in this guide, we’re just making a title slide, this may seem less an issue but you’d be surprised in how often people feel pressure to over-inform. Keep your text simple and to the point so your audience will focus on the message of the webinar, not digesting a page of text.

When creating your text layed over a background image, you’ll want to pay close attention to contrast. Obvious examples to avoid are  white text/white backgrounds but also keep in mind that depending on your background, the busier the background, the harder it will be to find both a size and color that allows your text to be legible as well as pleasing to the eye.

As my Dartboard background has a dark blue area, I went with the Tahoma typeface using a white font color.

Inserting text into Powerpoint slides

Alternating layouts often gets overlooked when entering text. Usually, its easier to  use a large text box and enter your text in at the same size and move on. However, if you have the time, providing slight alterations in size, emphasis (bolding, italics) and colors can help with making a slide more engaging in terms of design.

PowerPoint also has some helpful layout features that make on-the-fly alignment easier. In the below example, I added a second text-box with Tahoma at a smaller size, dragging the text box until it aligns with the 2012 above it correctly, using the auto-align guides in PowerPoint to help.

Lining up text in Powerpoint

Something you may have noticed in PowerPoint is that text can be oddly spaced when entered by default. To combat this, PowerPoint has a spacing option under the Home tab that gives a set of quick spacing pre-sets that can help when your text spacing just doesn’t seem right.

Text spacing in Powerpoint

Breaking up your text using shapes. To break up the text, I decided to add a background rectangle below 2012 Marketing Goals where I wanted to place the name of Company and Team giving the presentation.

Creating a rectangle in Powerpoint

However, I wanted to make the background rectangle subtle and instead of using a stark white background, PowerPoint allows you to adjust the transparancy (opacity) of a shape using the Format Shape menu. To format your the transparancy of a shape:

  • Right click on your shape.
  • Select Format Shape from the menu.
  • Under Fill, adjust the Transparency slider to the % desired.
  • Click Ok.

Formatting the transparency of a shape in Powerpoint

Layering in PowerPoint.

Something to keep in mind with PowerPoint is that items added to your slide (images, text, shapes, etc) exist in a certain layer order. Because of this, a shape added after text can mean that the shape itself, even if opaque, will sit on top of your text. While not always an issue, if your background shape is transparent white, it can dull the text below it by overlapping colors. In PowerPoint (versus programs like Photoshop), adjusting the layer position of a selected item exists through sending an item forward or backward. To send your background rectangle backward:

  • Right click on your shape.
  • Select Send to Back.
  • Select Send Backward.
  • Repeat this process until the shape or item is in the layer position you desire.

Send Backward in Powerpoint

Sizing to match.

While you can enter text into a shape, I prefer to separate my elements in case I decide at a later time that I want to change a specific element (ex: Deleting a background shape, adding more text, etc). This allows your elements to act independantly which can save frustration down the road.

Text over transparent shape in Powerpoint

Final thoughts.

While of course, I only covered taking a busy slide and separating a part of into a title slide, the same practices shown above can be used to create additional slides from our original. Again, the key take-away should be identifying the key message in your slide and making it prominent and simple. Below is an example of taking our original slide and one of the powerful statistics mentioned (70% increase in Webinar attendance) and making it a prominent message not buried in text. The below example was created using the same tricks above but shows that often, with PowerPoint presentations, less is often more.

Statistics slide in Powerpoint

 

 

Brandon Hess works at ReadyTalk as a Product Marketing Manager.  Starting his initial career as a web designer, Brandon eventually decided that the web could design itself just fine and that his true interest was in marketing. Following his passion through the agency, startup and newspaper industries, he eventually found his way home inside the wonderful walls of ReadyTalk.  In his free time, he enjoys debating why Lord of the Rings is superior to Harry Potter, collecting all things Batman and answering questions about his height (6’8″ by the way).

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Inside Edition with Pete Kinser, UX Design Engineer

February 9th, 2012 by Catherine Harrison

This week’s Inside Edition with ReadyTalk Engineering highlights a day in the life of our UX Design Engineer, Pete Kinser. Pete has been with ReadyTalk for almost 4 months and brings more than 10 years of experience in the field to the team. He has been an awesome addition, and even though he did go to theUniversityofMissouriwe have high hopes for him here at ReadyTalk.

Inside Edition with Pete Kinser:

  •  Describe a typical day for you at ReadyTalk
    My day usually begins by grabbing a quick snack in the kitchen (banana, almonds, green tea and the occasional yogurt). I settle into my desk and chat with the other UX guy at ReadyTalk. Generally, we regroup over what’s happened the day before and talk through potential design solutions for various projects. The bulk of my day is spent meeting with various teams to learn about new projects, to understand potential roadblocks and to contribute to the development discussion form a user experience perspective.
  • Why do you think ReadyTalk is the #1 company to work for in Colorado?
    There’s a sense of shared optimism in the work we’re doing. No idea is too big or too small. The teams are focused on executing at a high level. The customer is always the priority.
  • Tell us about your favorite day at work….
    My favorite day at work is full of tests. Usability tests. Working with users to better understand how our designs work, or don’t, helps to bring a lot of insight and energy to the design process. Being able to integrate user feedback into our designs helps build highly useful, usable and desirable products.
  • If someone were interested in working on your team @ReadyTalk what advice would you have for them?
    Love what you do. There’s a lot of passion with the walls of ReadyTalk. I’d wager most people invest time outside of ReadyTalk to continue to learn about their discipline. We’re engaged with our professional organizations, actively pursue continuing learning opportunities, and contributors to the knowledge bases for our communities.

 

Catherine Harrison is part of the ReadyTalk Recruiting Team (AKA the Beaphins). She has been seeking out the top talent in the industry for 5 years now. Finding the geekiest engineers in the industry to join the ReadyTalk team is her top priority. When she is not on the prowl for Geeks you can find her hiking, rafting, snowboarding, and camping…anything outside!

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Engage Your Audience: First Things First, KNOW YOUR STUFF!

February 8th, 2012 by Shawn Cardinal

Have you ever attended a presentation where the speaker was just reading the bullets from the PowerPoint slides? Or maybe they just rambled on and on about the same simple idea or topic? You may have felt like saying, “Tell me something I don’t know,” or “I can read slides, why didn’t you just send them to me?” Over the years, I’ve recognized that when a speaker doesn’t feel really confident about the subject matter, it’s easy for them to slip into a comfort zone to just get through the presentation. Often times it’ll sound monotone, lifeless and boring.

When presenting, whether on a webinar or in person, in order to sound confident and engaging: Learn it, Live it, Love it.

Learn it: Understand the topic and identify the underlying message you want to deliver (what your webinar audience needs) and know every single nuance about it. Don’t let the audience stump or intimidate you. You have to be adept at smoothly talking slightly off-topic and be able to come back to center. If you do get stumped, don’t ramble on with a non-answer; get the answer, add it to your follow up messaging.

Live it (aka Practice!!!!): Of course you can practice in front of a mirror and that works. But, I think a better way to get your material down is to talk about it with your peers, colleagues, friends, etc. Get comfortable delivering the webinar content and underlying message with a smooth conversational flow. Pretend you are at a social gathering and this topics just happens to be something that comes up in the conversation. Learn how to cohesively transition from one idea to another while making your point clear.

From a remote presentation standpoint, you have another variable – the web conferencing software. They best way to feel fully prepares is to practice just the presentation material, then practice using the web conferencing software and then practice with both together. Do that several times.

Love it: “Do what you love, love what you do,” or at least fake it for the duration of your webinar. When you know your material and have enthusiasm for the presentation, you will naturally be in the moment and enjoying delivering the message, which engages the audience. If you do need to fake it, at least try make it sound sincere. Don’t overdo it or there’s a chance you’ll sound like an infomercial.

How do you prepare to engage the audience? What tips would you recommend?

 

Shawn Cardinal is ReadyTalk’s training guru. He’s hosted hundreds of webinars and train customers (and employees) on best practices for hosting polished webinars and engaging audiences. When he’s not on a webinar, you’ll likely find him spending time with his family, off-roading, or taking photos.

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Gaffe of the Month: Using Manual Confirmation

February 3rd, 2012 by admin

Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Managers share a recent accident and tips for how to avoid it in the future.

 

When planning an upcoming webinar, ReadyTalk customer Joe opted to use Manual Confirmation when setting up his invitation options.  Manual Confirmation allows the event organizer to confirm individual attendees rather than have it happen automatically. An attendee doesn’t receive the event details until the organizer confirms their status. Joe’s webinar was a pay-for event, and he didn’t want any registrants who had not yet submitted payment to receive a confirmation email along with login instructions.

Joe’s webinar featured a distinguished guest speaker, and Joe thought it would be insulting to ask him to register for the event.  On the morning of the webinar, Joe logged into his ReadyTalk meeting controls 15 minutes prior to the start time of his scheduled event.  When the guest speaker tried to log in, he was prompted to register.  If this webinar had automatic confirmation, he would have simply been directed into conference.  However, with manual confirmation, his registration went into ‘awaiting confirmation’ status.  Joe didn’t understand why the speaker couldn’t get into the conference, and he began to panic.

After a couple of minutes, Joe contacted ReadyTalk customer care.  The representative was quickly able to discern that the guest speaker’s registration was waiting to be manually confirmed by the chairperson.  After this step had been done, he was able to get into conference and participate in what turned out to be a very successful webinar.

Joe could have avoided the confusion and delay by ensuring his speaker was pre-registered and manually confirmed ahead of time.  Since Joe did not want to ask the guest speaker to register himself, Joe could have done so on behalf of the speaker, and then when he manually confirmed him, the speaker would have received his confirmation with the login link.

Are there accidents or tips you would like our account managers to address? Share your questions below and we’ll provide some insight. You can also check out the best practices section of the website for more ideas.

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Delivery, one small deployment at a time…

February 2nd, 2012 by Jason Collins

In the ReadyTalk nerd book club, we just wrapped up reading and discussing Continuous Delivery by Dave Farley and Jez Humble.

You know, there are those tech books you read that you hope to gain some useful insights from or some knowledge that will ultimately make you a better programmer. Then there are those books you read that you hope will fundamentally change how you think about programming and engineering software. Continuous Delivery falls into that second category.

For this book, we roughly 50 percent of our software engineers participate. Among them, there were a few who had historically been skeptics of the benefits of things like continuous integration, unit testing and automation. It was refreshing to see the assortment in the room, from the Linux ninjas to the server engineer,s to the automation engineers; it was a room full of powerhouse thinkers. I could tell this book would generate a lot of great dialog but I had no idea of the movement it would cause.

The book took roughly 12 weeks to complete, and when all was said and done, the non-believers had become believers. The engineers were going back to the drawing board to figure out how to shift course on current projects and deliver functionality in a more continuous model. In some cases this caused the end product to be delivered a bit later than initially expected, but the result ultimately would be smoother and done with more confidence because of smaller, less risky deployments. Several weeks ago, I overheard one of our engineers who had been a skeptic say during a engineer whiteboard session “I’m really drinking this TDD kool-aid. I think that is how we should approach designing the server components for this project.”  That was music to my ears!

People are interesting creatures. We’re the most complex machines on the planet, and we learn best through experience. There are some things that need to come from within a team, and concepts like TDD and continuous delivery are among them. To really get a team to buy in to it, they’ve got to have skin in the game and they’ve got to figure out as a team that it’s the right thing to do. The pain along the way is minuscule when the outcome is ultimately success.

So, how have your engineering teams embraced concepts like these? Are they topics of discussion or myths? I’d love to hear your thoughts and experiences about this!

Jason Collins (aka JC) is the VP of Engineering at ReadyTalk and the self-appointed Chief Happiness Officer. He’s been either writing code or managing engineers for nearly 15 years and has a passion for technology and agile development practices. The happiness of the engineering team is his top priority and he can usually be found wearing a ReadyTalk cape and the infamous “idea helmet” around the office to help keep people entertained. When he’s not hanging out with his work family, he’s at home with his wife and four boys doing all sorts of geeky things, like playing video games and watching campy Sci-Fi and Action flicks.

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