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Save time with the ReadyTalk Scheduler for Outlook

September 20th, 2011 by Paul Carollo

Have you been looking for a quick and streamlined way to send a ReadyTalk On-Demand meeting email invite? With the ReadyTalk Scheduler for Outlook you can quickly and easily send a customized email invite through Outlook. Your ReadyTalk account credentials are stored in the scheduler giving you a one click experience to email and invite your participants. With the ReadyTalk Scheduler for Outlook you can:

  • Send a custom email invite for a ReadyTalk Audio, Web, or Audio/Web meeting
  • Start an On-Demand meeting with 1 click
  • Store your ReadyTalk Account credentials

 

 

 

 

 

 

 

To download the ReadyTalk Scheduler for Outlook please visit: http://www.readytalk.com/support-training/downloads. As always, if you have a question or support issue, please call ReadyTalk Customer Care at 800.843.9166.

Paul was formerly an Account Executive at ReadyTalk gaining valuable experience with competitors and the state of the web and audio conferencing industry. Currently in his role as Product Marketing Manager, he is in charge of the competitive landscape, on-demand audio products, and the web meeting interface. Paul loves the outdoors, his pup Huck, his wife Jess, and getting to the ski slopes as much as possible.

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Top 10 Most Annoying Things to Hear on a Conference Call

August 19th, 2011 by Bo Bandy

 

We’ve all been on a conference call with distracting background noises and colleagues who forget to use the mute option. This week, we polled our Twitter Followers and Facebook Fans to see what the most annoying things to hear on a conference call:

10. Someone eating
9. People typing (and clearly not paying attention)
8. ECHO…Echo…echo…
7. Wind noises / Calling from outdoors
6. Someone taking a call on other line and hearing their hold music
5. Heavy breathing
4. Food being unwrapped right next to speaker
3. Crying babies / Children screaming
2.  Barking dogs
1. A participant talking to another person in the room (but not on the call)

As a chairperson, you can avoid most of issues by muting noisy participants (learn more about Active Speaker) but you may also want to try using ReadyTalk’s integrated audio controls to manage the call; it gives the chairperson more flexibility. Encourage participants to mute/unmute their lines as needed(*6 on the audio keypad).

What else annoys you when you’re on an audio or web conference?

 

As the marketing communications and PR manager, Bo gets to wear many hats (but her favorite is a tiara). When she isn’t tackling branding, messaging, social media and collateral, she enjoys skiing with her husband, running with her dog and watching Formula One. You can find her on Twitter @bo_knows_.

 

 

 

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Integrate Web Conferencing with Other Key Systems with the New ReadyTalk API

July 26th, 2011 by Anita Wehnert

We’re excited to announce the availability of the new ReadyTalk API, which allows our customers and partners to integrate ReadyTalk conferencing services with other key business applications.

Web conferencing services, like ReadyTalk and other applications (such as CRMs, marketing automation platforms, and learning management systems) can’t automatically “talk” to each other.  In order to move data from one platform to another, marketers are forced to resort to the time-consuming and tedious approach of manually downloading and uploading data. This manual process takes time – delaying the immediate sales follow-up that is so crucial to the overall success of a webinar program.

By integrating, you can programmatically share registration and attendance data between ReadyTalk and another third-party software application or even your corporate website – streamlining your process, increasing data accuracy, and speeding sales follow-up.

The key to deciding if integration is right for you is to understand your desired workflow. ReadyTalk gives you the flexibility to choose which tool you want to handle each step in the process – from capturing registrations to sending confirmation emails to driving post-event follow-up:

Web Services API ReadyTalk

 

Your integration can be as simple as capturing registration on your corporate website vs. in a ReadyTalk registration form or as complex as using a third-party Marketing Automation System to collect registrations and send all event-related emails.

Here are a couple of examples of how others have integrated with ReadyTalk using the API …

  • Ryma Technologies operates Grandview, a growing online community where product managers can come together to share best practices. Webinars play a key role in Ryma’s strategy for engaging community members, and the Ryma team wanted to make it as easy as possible for members to register for these events. By integrating their online community with ReadyTalk using the API, Ryma was able to simplify the process so members could register for an upcoming webinar with a single click.
  • Eloqua provides one of the market’s leading Marketing Automation Systems. By integrating with ReadyTalk using our API, Eloqua enabled mutual customers to use the Eloqua platform to capture webinar registrations and send all event-related emails. The integration also instantaneously records webinar attendance data in Eloqua, providing timely insight into buyer behavior and helping to move leads through the pipeline faster.

Which tools play a key role in your webinar or training processes? What applications would you like to see integrated with ReadyTalk?

 

As Director of Product Marketing, Anita is focused on talking to customers about their needs and translating these into priorities for the ReadyTalk product roadmap. Before joining ReadyTalk, she gained first-hand experience with the challenges of running a webinar program while serving as director of marketing at an IT analyst firm. When she’s not thinking about conferencing, she likes to do yoga and spend time with her dogs.

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New Feature: Audio Quick Start

April 22nd, 2011 by Paul Carollo

Start Your Audio Meeting Quicker than Ever

Today, ReadyTalk will release an enhancement to it’s web-based audio controls. As a ReadyTalk chairperson, you can now use the audio controls to start an audio meeting with the click of a button.

Who is it for?

This enhancement drastically decreases the amount of time it takes you to start your audio meeting. With this feature you now have even more of a reason to use the ReadyTalk  Web Conference Controls to manage your audio meetings.Audio Quick Start will work for any On-Demand audio conference (less than 150 participants) and for any ReadyTalk subscriber. It is available in the audio controls section of the ReadyTalk Conference Controls every time you log in.

To start an audio conference with ReadyTalk Audio Quick Start:

  1. Click the Start My Audio Meeting button. This displays the Call My Phone dialog.
  2. Enter the phone number of the phone you will be using for the audio conference, beginning with the area code. Enter only numbers; spaces and special characters are ignored.
  3. If you are outside the U.S. or Canada, choose the country where you are located from the drop-down list.
  4. Click the Call My Phone button. In addition to adding a new number, Audio Quick Start will remember the last 10 numbers dialed and display those for selection. When your phone rings, answer it and follow the verbal prompts to join and start the audio conference.



Paul was formerly an Account Executive at ReadyTalk gaining valuable experience with competitors and the state of the web and audio conferencing industry. Currently in his role as Product Marketing Manager, he is in charge of the competitive landscape, on-demand audio products, and the web meeting interface. Paul loves the outdoors, his pup Huck, his wife Jess, and getting to the ski slopes as much as possible.

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Telework Week – Sofas, and Starbucks, Spreadsheets

March 1st, 2011 by Simone Verhulst

Today’s post is part of ReadyTalk’s ongoing series on teleworking.

I have to admit, this morning did not start off as smoothly as I had hoped. Being in the comfort of my home, coffee in hand, work space set up…wait – no internet connection? At this point I might as well just go into the office. We are lost without our wireless connection in this day and age, it seems. Alas, after a good forty-five minutes of troubleshooting, I successfully access my network.

Wait …now I can’t connect to the office VPN. Good grief! And I thought I was going to get off to an early start; so much for that plan. So, I send a quick chat message to one of our wonderful IT gurus for some assistance in the matter. Thank goodness for Ashlea! Sometimes our day to day jobs become so routine that we often forget about the functionality of the technology we work with on a regular basis – enter ReadyTalk’s web conferencing platform (ta-dah!)

I’ve held a few webinars in my day, collaborated on projects when teams or colleagues were working remotely. However, today I had a bit of a lapse. I had accepted the fact that I’d be stuck working from scratch on a number of projects I had already started at the office and saved to our server that I currently could not access. It didn’t dawn on me until Ashlea suggested that I start a web meeting and grant her access of my desktop so that she could set up my VPN from home that this web conferencing platform I use on a daily basis really could come in quite handy – genius!

I start a meeting, grant control of my desktop to Ashlea and in a matter of minutes I’m up and running. Technology at its finest. As I sit on my sofa, sip on some Starbucks and fill in this spreadsheet I can attest to how truly functional a web conferencing tool can be. I’m not paid extra to tout our platform, but it really did the job this morning.

Teleworking may come from necessity (travel, unexpected circumstances, remote office locations) or even as a perk to some, but unless you have access to your team, documents, projects, training tools, etc., you quickly begin to recognize that your to-do list for the day may hit a roadblock. What kind of tools are you using to make your telework experience productive and efficient? Does your office support a regularly scheduled teleworking program and how? The idea of teleworking is quickly catching on-what industries do you think it lends itself to the most? We’d love your feedback!

Simone VerhulstSimone has been involved with both the sales and marketing teams at ReadyTalk and currently fills the role of Programs Coordinator and manages the monthly ReadyTalk Webinar Series, which is a free forum for professionals to interact with their peers and other experts on topics ranging from sales and marketing to nonprofits and funding to leadership and professional development. Simone is an outdoor enthusiast – skiing, climbing, triathlons, and trail runs with her dog, Bucket, are just a few of the things she enjoys outside of the office.

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Seven Reasons to Look Forward to Salesforce’s Dreamforce

December 3rd, 2010 by Susan Gingrich

Next week marks the annual Salesforce.com user conference in San Francisco. As a long time CRM administrator, I always look forward to attending this event, in fact, this year will be my 7th trip to Dreamforce. In honor of that I’m listing the top 7 reasons why I love going to Dreamforce…

    #7 The schwag – Not only have I accumulated some really nice Salesforce schwag over the years, but the partner expo is loaded with fun chotchkies. I’ve stuffed my suitcase with computer bags to water bottles, tee shirts, yoga mats, Crocs, movie tickets, Starbucks cards, USB drives, flashlights, key chains and more pens and highlighters than I’ll ever need. Yes, I still talk to vendors if I’m interested in their product offering (and there are hundreds of great partners at the expo), but good schwag makes any tradeshow more fun.

    #6 Networking – Dreamforce is where I can really let my inner Salesforce geek shine. I have made some great contacts at Dreamforce and look forward to catching up with them every year at the conference. While affectionately teased as a “Salesforce guru” here at ReadyTalk , attending Dreamforce is my annual affirmation that there are over 15,000 Salesforce disciples out there just like me.

    #5 The music – Salesforce knows how to throw a party. And, the opening night gala seems to get bigger and better ever year. It’s not easy to pull off a rock concert in a convention hall with a bunch of Salesforce admins and developers, but they’ve managed to do it with style. This year’s act is Stevie Wonder yes, the STEVIE WONDER. I’ll see you on the dance floor!

    #4 The keynotes – I am always impressed by the caliber of the keynote speakers at Dreamforce. Over the years, I have been lucky enough to watch speeches from the venerable Colin Powell, Neil Young, Michael Dell and, the Jedi-Master himself—George Lucas. This year is no exception, we’ll be hearing from former president Bill Clinton.

    #3 The food – Salesforce does its best to keep us all fat and happy. The conference lunches are far superior to your typical cafeteria meals; and drinks and snacks seem to be around every corner at the breakout sessions. Add to that the posh customer/partner dinners and receptions held each night throughout the conference, and the always-stellar San Francisco dining scene. My advice to newcomers is to pack forgiving clothing, stay at a hotel with a decent gym, and indulge!

    #2 The breakout sessions – For me, the breakouts are the raison d’être for attending Dreamforce. I always walk away from these sessions with new tools and insights, and ways to improve our ever-evolving CRM arsenal. This is where you really get to see how other companies are leveraging cloud computing, learn best practices, checkout the product roadmap, and start to think outside the box. After several years in the same field, I love the fact that there is always something new to learn at Dreamforce.

    #1 ReadyTalk at the expo! – That’s right! ReadyTalk is heading for the AppExchange. We’ve developed an application that integrates Salesforce Leads and Contacts with our Conference Center. Stop by our booth at the expo (#513) and see a demo of our awesome new app for managing our webinars right within your Salesforce instance. No downloads, no spreadsheets, just clicks. And, be sure to pick up some of our cool ReadyTalk schwag while you’re there!

ReadyTalk is also hosting the Cloud Connection Party with Astadia. Want to join us for the rockin’ party? Get an invite.

Susan is ReadyTalk’s CRM administrator. She loves dreaming about food, traveling the world and new ways to customize Salesforce.com. She lives in Boulder with her husband, Todd. They are excitedly awaiting the arrival of their baby boy in February.

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Collaborative Technology Effecting Business Strategy Now More Than Ever

November 9th, 2010 by Simone Verhulst

Earlier this quarter, ReadyTalk co-sponsored a breakfast event along with NewsGator, Accordant and Ceavco. The overlying theme of the presentation was how collaborative technology is effecting business strategy. As our industry continues to advance with innovative uses for current products and programs, the directors, CEOs, project managers and team members are realizing the value and necessity of technology that enables real-time collaboration and problem solving no matter where their office or colleagues are located.

Today’s workforce has evolved and the people who are capitalizing on innovative collaborative tools are realizing significant gains in productivity. They are also reshaping how daily tasks are performed. Efficiency is of utmost importance, not only because of the fast-paced nature of business, but because an optimized budget makes for additional funds that can be utilized to advance a business’s goals, projects and revenue.

Accordant put their collaborative platform to work and captured the live event. You can access the recording HERE. Below are a few of the key highlights mentioned by the amazing panel of industry leaders (Brian Kellner , VP of Products – NewsGator, Ron Wolfe, Regional Sales Director – Accordant, and Dan Cunningham, CTO – ReadyTalk).

  • Technology is vast and continues to expand. It ought to be a resource that improves the quality and output of an organization’s employees, not a blocker that adds frustration. Simplicity and functionality are important aspects to consider when exploring new tools.
  • Internal and external uses exist for collaborative technology. The uses and the deployment of the product will differ based on the issues being addressed. Explore how these tools work best for your company on both sides of the table.
  • Enterprise vs. Consumer – collaboration tools now supply an efficient and effective means of merging the two groups.
  • Content creation and publishing have become easier and faster due to emerging collaboration platforms.

All three of these companies have recognized what’s working for their organizations and have identified and deveeloped collaborative tools for others. In simple terms: productivity affects the bottom line; working cohesively and in-sync impacts productivity; and real-time collaboration is good business strategy.

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Better Application Sharing

November 3rd, 2010 by Anita Wehnert

Application sharing is an important part of online collaboration. With application sharing we can demonstrate how an application works or collaborate on a spreadsheet, for example. Without application sharing, your online meetings are just static content.

Live Application Sharing
ReadyTalk offers application sharing in two ways. The meeting chair or any co-chair can share either their entire desktop or, on Windows, an individual application window.

When you share an application, you are sending an image of your entire desktop at full resolution to the other participants in the meeting many times a second. This kind of collaboration uses much more bandwidth than simple slide sharing.

For this reason, there are some things to consider, if you are chairperson, so participants have a positive experience. As a chairperson sharing applications, here are some things to keep in mind:

  • Avoid rapid mouse movements and mouse clicks. Your users will not have their screens updated at the rate your built-in video card can handle. Moving a little more slowly will allow participants to see what you are doing.
  • Make sure all of the meeting participants are on the fastest connection possible. As the presenter, you may not want to run a collaborative meeting from you local coffee shop or on a very busy office WiFi network. Take a moment to plug into a wired network if one is available.
  • Reduce your screen resolution to the minimum possible size that will support the applications you want to share. Reducing your screen resolution cuts down on the amount of data you will be sending to the other participants meaning they will get images of your screen faster. It is confusing if you are using many applications at once during a collaborative meeting anyway, so the loss of screen real estate won’t detract from the meeting.
  • Reduce the color depth of your screen. If you change form 32-bit color to 16-bit color, you only need to send half as much data to get an image of your screen to the other participants. Most viewers aren’t likely to notice the difference in colors. Just switch back when the meeting is over.
  • Use the ReadyTalk “Options” Web Tab to adjust the “Sharing Performance” slider bar to tune the balance between image quality and performance.
  • Have a second computer signed in as a participant to you can see what your other meeting participants are seeing. This will help you tune the balance between screen resolution, color depth and the ReadyTalk Options Slider.

Static Application Sharing
Another option for application sharing is available to you if you don’t need to interact with the application while you are showing it. This is useful when you want to show a spreadsheet in your presentation, but you don’t want to interact with it or change any cells. The advantage of static application sharing is that you won’t experience the bandwidth constraints you have with live application sharing.

There are two steps to sharing a static view of an application: create an image of the application and upload it.

Making the image. The maximum image size is 760 pixels wide by 720 pixels high (760×720). You will want to use the full size whenever possible. Any screen capture or screen clipping solution will work. Here’s an example of how to create one if you are using Windows 7:

    Use the Snipping Tool in your Start menu. Be sure to choose the “Window Snip” option if you want to capture a single application. Arrange your application window so that it is approximately square and about 9 or so inches wide on the screen. With the Snipping Tool, take a snapshot of your application and save the file in a convenient location.

Adding the image to your presentation. To add this slide to your presentation, go to the ReadyTalk Conference Controls and choose “Insert Slides.” Select your image file and upload it as you would a presentation slide deck.

Now, you are ready to quickly and smoothly show a high resolution image of your application in your presentation.

How do you use application sharing in your web conferences? Are there other features you would like to have available?

Scott has worked on software product strategies and big data analysis problems at startups and public companies in the Denver area. Scott loves Barry Manilow, holding hands and long walks on the beach.

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Yesterday and Today – Is Your Provider Keeping Up? (A Beatles’ Inspired Blog)

October 15th, 2010 by Simone Verhulst

“Yesterday, all my troubles seemed so far away
Now it looks as though they’re here to stay
Oh, I believe in yesterday”

I have to agree with the middle stanza of this Beatles’ hit. It does seem that troubles overstay their welcome; however, I’d go out on a limb and say that if Paul and Ringo had a glimpse of what today’s technology can accomplish, they’d be singing an entirely different tune. Technology is definitely making it easier to deal with challenges and move on to the next more quickly.

Imagine all the people…collaborating in real-time, creating content, removing roadblocks even from remote locations.

We certainly don’t have to imagine. We’ve moved from fax machines and switch boards to multi-bridge conference lines and web conferencing platforms with application and desktop sharing. And, these technologies have now become the norm. Today, our ‘troubles’ may simply stem from trying to keep pace with emerging technologies.

You say you want a revolution? We’d tell you that it’s evolution, and we’ve got a real solution. When  it comes to conferencing capabilities, there has been a continual stream of advances from web controls for audio conferences, one-click recording and editing tools to content syndication and real-time social media sharing capabilities.

But not all conferencing providers are evolving like ReadyTalk. Here is a list of items we think you ought to consider when comparing different platforms:

  • Is it flexible enough to be utilized across departments?
  • Can it be used for various types of online meetings (marketing webinars, sales demos, remote office collaboration, training…)?
  • Is it able to integrate with other technology platforms you use? (CRM, social media networks, email…)?
  • Does it provide campaign tracking capabilities and metrics – planning, engagement, and follow-up tools to share your meetings?

So consider how your provider’s product has evolved (or not) to meet your business collaboration needs. And if it appears as though its time for a change, I’d offer you one last suggestion:

Come together, right now over…ReadyTalk.” You get the idea.

Evolution of Conferencing (Part I)

Evolution of Conferencing (Part II): The 21st Century Marketer

Evolution of Conferencing (Part III): Lessons Learned from a Pro

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ReadyTalk Goes Retro for CSIA’s DEMOgala

October 6th, 2010 by Bo Bandy

Remember when collaborating on a single document meant faxing it back and forth? Or, how about having to use an operator to connect multiple participants for an audio conference? And, don’t forget how computer technology has improved.

You do business differently today than 15 years ago or even 5 years ago.

It’s evolution, baby.

Tomorrow is CSIA’s annual DEMOgala—Colorado’s largest technology conference. This is the fourth year that ReadyTalk has been a part of DEMOgala. And, this year, ReadyTalk is taking a retro approach to remind you just how much your business technology and processes have evolved (or should have).

During DEMOgala, ReadyTalk will be talking about the evolution of conferencing and the changes that are taking place and what you can and should expect from your conferencing provider. And because our team spends a lot of time looking ahead, we’ll also be talking about what’s next and what you should expect to see from us.

So, if you’re in Denver tomorrow, stop by the Grand Hyatt for DEMOgala and tell us where you want to see conferencing heading. We’ll reward you with some awesome schwag. If you’re not going to be there, share your feedback in the comments below. Who’s knows, you may still get some awesome schwag!

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