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AMA Virtual Xchange – Your Website, Your Brand: Maximizing Impact, Technology and Trust

November 3rd, 2011 by Tracy Williams

 

ReadyTalk recently revamped the company website. It took hours of research and planning and expertise from all types to develop a user friendly site that portrayed the corporate brand and the way we deliver service and support to our clients.

A new website like this is not for the faint of heart. Whether you are doing a major overhaul or a touch up to your site, we highly recommend starting with the upcoming AMA Virtual Xchange to learn about building brand into your website.

AMA’s Virtual Exchange – Your Website, Your Brand: Maximizing Impact, Technology and Trust is coming up on November 11. It’s a full-day online forum and a great way to learn more about building brand into your website without leaving your office. Best of all, you don’t have to be an AMA member to attend.

If you make it to the event, stop by the ReadyTalk booth to find out what’s new with us.

 

Tracy focuses on channel and partner marketing at ReadyTalk, building out marketing programs to recruit partners and reinforce engagement with them. When she’s not coming up with marketing plans she likes to compete in canine freestyle Frisbee and ride her Ninja motorcycle.

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5 Reasons Why Putting on a Webinar Scares People

October 31st, 2011 by Bo Bandy

Just like Halloween, putting on a webinar can be scary. There are lots of variables and many things can go wrong. Here are a few reasons people are nervous to host webinars and ways to tackle those fears:

5. Mastering the Technology: Technology can be intimidating especially when your presentation depends on it. While ReadyTalk’s webinar tools are easy to use and designed to eliminate this concern, we still recommend that conference organizers and their speakers do a full dry run prior to the event. This ensures everyone on the webinar is comfortable with the technology and the content of the presentation.

4. Poor Participant Experience: We’ve all been on those bad webinars where the chairperson forgets to put all 500 participants on mute or turn off the conference entry tones. We often encourage customers to have the event organizer appoint someone that is solely responsible for running the meeting. This person doesn’t have speaking or moderating duties and can focus on the technical details as well help with queuing up the chat questions and other logistics.

3. Boring: There’s nothing worse than joining a webinar that promised interesting content that falls flat. Worse than that is when the presenter isn’t engaging. Polls and questions are a great way to engage the audience and prevent a boring webinar. ReadyTalk’s lead trainer, Shawn Cardinal, hosts free training sessions to help presenter’s learn skills for engaging the audience.  

2. No One Shows Up: So much time and energy goes into scheduling and hosting webinars—writing a compelling abstract, lining up speakers, scheduling dry-runs, invitations, reminders and more. There is nothing scarier than wondering if anyone will show up. Make sure your pre-event plan includes promotion. ReadyTalk’s integration with marketing automation and new social media tools make it easier to leverage your existing networks and reach new audiences.

1. Public Speaking: This is a common fear. However, many people find webinars to be easier because you can’t see the audience. Another way to ease your fears is to practice, practice, practice. If you’re familiar with the content and the technology it will make presenting much easier.

Do webinars scare you? Why? What have you done to overcome your fears?

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Eloqua Experience a Hit with ReadyTalk

October 28th, 2011 by Mike McKinnon

I just got back from the Eloqua Experience show in San Francisco and it was a great show for ReadyTalk. We showcased our integration into Eloqua that helps marketers streamline their webinar processes and increase conversion rates for their sales team. There was a lot of buzz around our booth and great interest our integration since it solves a large pain point for marketers who run webinars.

The attendance at my session also reinforced our perception that marketers are very interested in solving this pain. While it was the last session of the show, the room was packed and there were a lot of questions during my presentation and also quite a few people who came up to me after the session to ask very detailed questions. I was very impressed with their engagement and knowledge of both Eloqua and the webinar process.

While we did not win a Markie Award in the category of Sales Impact it was an honor to be a finalist and to sit up front during the awards ceremony. Joe Payne, the CEO of Eloqua, hosted the event and is very dynamic and entertaining speaker.

I would like to thank Eloqua for such a great event and I am looking forward to next years already!

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Taking on Partners – defining the goals and criteria for partnership

October 25th, 2011 by Tracy Williams

For 2011, we set some partnership goals around product integration and the launch of our API. Seems lots of people are interested in integrating webinar data with their critical business systems and so far our partnership goals are right on track.

With the interest in partnerships high, we need to be quick and smart in our decisions. To streamline due diligence the partner marketing team devised a partner profile and a scorecard to rank the prospects and estimate the value of the partnership to ReadyTalk. Most importantly, we recognize that not all opportunities provide good value and classifying our business objectives will help the decision making process. For ReadyTalk we can classify current partner needs as technology and marketing.

So you may be wondering what a partner profile and scorecard consists of. Based on the goals you have established, a clear partner profile and scorecard is easy to create. Below I’ve used marketing partnerships as an example.

Marketing Partners

Set goals. Every organization should define unique goals of their partner marketing program. Is it to generate leads? Build brand? Expand into a new market? Making this choice up front will help define the partner profile. Defining goals will assist in understanding what partnerships are critical to business.

Create a score card for your criteria. Score cards help you evaluate your priorities against what a partner has to offer. Using the profile of your ideal partner, define the desired elements and rank them in order of importance. Build a scale of your choosing. As an example 1-5, with 5 being a required item.

Every business has different needs so your profile will be unique. To start, list the desired criteria, keeping in mind that not all will be viable, so be prepared to live without some of them. Companies that have multiple decision makers on the partner marketing team can have each member rate individually, then review an overall team score.

Consider issues such as:

  • Not a competitor but in the same market and selling to the same decision maker
  • Similar price point, unless your product is the lead or add-on item
  • Complementary products/services
  • Define a new market to enter

Define a rank value for criteria. Setting rank value and understanding the score applied is important. There are several ways to do this, be sure and document how you want a score applied.

Example scorecard sample where 5 is the highest ranking:

Prospect Criteria Rank Value Score
ABC Company Sells to the IT decision maker 5 4
  Product is complementary 4 4
  Target market: healthcare 5 5
Total   14 13

Take a two step approach to researching your prospects. First, identify prospects with the profile in mind and do preliminary research on the company. Mark the scorecard with the information available to the public. Now you have initially prioritized the list. At this point, determine if you want to go forward and make contact with the prospect. A few conversations will help you learn more about the prospect and if there are synergies.

A great example of a marketing partner for ReadyTalk is cloud based services in the marketing automation systems and in the customer relationship management space where the decision maker is a marketing executive. We can easily build criteria and rank value with this example.

You may be able to see immediately the companies that travel in your circles, if not – contact me and let’s go over options.

Taking a measurable approach to partnerships can help you prioritize your needs and build a strong partnership based on common goals.

The ReadyTalk partner programs are outlined here or you can comment here with questions and your insights into building partnerships.

 

Tracy focuses on channel and partner marketing at ReadyTalk, building out marketing programs to recruit partners and reinforce engagement with them. When she’s not coming up with marketing plans she likes to compete in canine freestyle Frisbee and ride her Ninja motorcycle.

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Guest Post: Why Your Social Analytics Stinks

October 20th, 2011 by admin

 

Yes, you.  Your analytics.

Do any of these sound familiar to you?

  • Spending a few hours each week populating an Excel spreadsheet with numbers you painstakingly gather from twitter, Facebook, blogs, and other sources?
  • Drowning in too much data and too many experts trying to get you to do too many things?
  • Depending upon Facebook’s web-based insights to measure the impact across all your pages– locations, products, causes, or whatever entities? Unless you’re a small business, your presence is not just on multiple social channels, but multiple Facebook pages, whether you’re aware of them or not.
  • Being asked the value of a fan and not being able to defend the answer. Or measuring your social power vs just how many fans you have versus someone else.
  • Having one place to track your website analytics (such as a Google Analytics), but then trying to tie in the impact of everything else online and offline into a single, simple, automated dashboard.
  • Having a lot of fans, but not able to determine which ones, by name, are your top fans– then rewarding them for being so?

If so, then you need to come to “The Right Social Metrics for YOUR Business”, coming up in 2 weeks. Mark your calendars.  Dennis Yu of BlitzLocal and Justin Kistner of Webtrends share tactics for brands, small businesses, non-profits, direct marketers, and everyone in-between.

 

Today’s guest post was contributed by Dennis Yu, chief executive officer, BlitzLocal. BlitzLocal provides clients with every tool necessary to run a profitable internet marketing campaign. From engineering to analytics, they help you grow your business and generate more revenue. They are also a customer and partner of ReadyTalk.

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Why I love “Join a Meeting”

October 6th, 2011 by Bo Bandy

 

Like most companies, at ReadyTalk, we have a lot of meetings. We even have the dreaded “meeting about an upcoming meeting.”

A typical meeting in the marketing department means that most of the participants are in a conference room but one or two people are usually working from home; and there’s always a launch plan being discussed and it’s usually an Excel file.

Obviously, we use ReadyTalk’s web conferencing service to share the document and make changes. Even though we are all around a conference table with a projector in the room sometimes it’s just more convenient to participate on your own laptop. Because it’s an internal meeting and it’s not a structured meeting, we never decide whose access code we’re using until we’re all on the call. Once we decide, everyone jumps out to our website and logs in that way – it doesn’t take long but it’s always a distraction.

Not anymore.

Yesterday, the ReadyTalk Quick Launcher was released. It has a lot of great features, but my favorite is “Join a Meeting.” It makes joining a meeting so fast! Here’s how:

Right click on Quick Launcher icon in the task bar and select Join Web Meeting:

Enter the access code of the meeting you want to join:

And that’s it; you’re automatically connected to your meeting.

Internally, we’ve been using this feature for weeks while Quick Launcher was in Beta. It’s so easy to use and makes it simple to get an ad-hoc meeting going quickly. If you haven’t tried it yet, you can learn more in yesterday’s blog post. If you’d like to try it out for yourself, download it today.

If you’ve already downloaded Quick Launcher, we’d love to hear what you think.

 

 

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Questions/Answers from Webinar: Convert Leads Faster by Integrating Webinar Data with Salesforce

September 28th, 2011 by Anita Wehnert

While we knew that marketers and trainers were tired of the hassle of getting webinar data into their CRM system, we were surprised by the great turnout at yesterday’s webinar on the value of integration. If you had a chance to join us, we hope you found the event worthwhile!

Many thanks to Helena Brito from Mandiant, Jill Myers from OverDrive, and Pat Buchanan and Dave Kornegay from SchoolDude.com for speaking on the event. Each of them shared fantastic insight into how the integration has made a difference in their business and responded to questions from our audience during a lively panel discussion.

Because we had so many great questions, we couldn’t get to them all during the live event. In fact, we had such a high volume of questions that answering them all would make this blog post painful to read.

So, here is my take on the top 5 and you can access a full transcript of the Q&A here. You can also sign-up for a demo and learn more about ReadyTalk for Salesforce here.

1 – Q. How does sales use webinar information to close more deals? Did you face any resistance to adoption within your sales organizations?

A.  By having access to webinar data directly from the Lead or Contact record, sales can instantly see which topics their prospect is interested in and tailor their message to speak to the prospect’s specific use case or pain point. And, because attendance data is captured in Salesforce immediately after an event, sales can strike while the iron is hot and capitalize on opportunities rather than delaying follow up until marketing can do the manual work to get the data into the CRM.

Each of our panelists shared that ReadyTalk for Salesforce has been very well-received by their sales organizations because it:

  • Gives them timely and convenient visibility into valuable webinar data right from the Lead and Contact record
  • Makes it easy for them to invite prospects and customers to webinars and online trainings directly from the Lead or Contact record

In fact, Helena from Mandiant shared this feedback from one of her account executives during the webinar:

“Awareness of participation in events by potential customers allows me to enter the conversation with relevance and value, thereby earning their attention.”

2 – Q. When I look at a customer record will I be able to see a history of their webinar interaction directly associated with their customer profile?

A. Yes, ReadyTalk for Salesforce attempts to match each participant with a Lead or Contact record in Salesforce based on email address. From the related Lead or Contact record, you can see all of that person’s meeting activity and drill down to the Meeting Member record for full details.

3 – Q. Is there a diagram or goal funnel (visualization) to see drilled down results quickly at a high level?  Will we be able to see a report generated from an event?

A. Yes, ReadyTalk for Salesforce provides a high-level view of event stats including the number of people invited, registered, and attended as well as the details for each individual Meeting Member. We also include a dashboard and canned reports that provide insight into information like attendance rate by event and number of registrants for upcoming meetings.

 

4 – Q. Does ReadyTalk for Salesforce check for duplicates and create a new Lead or attach to an existing record?

A. Yes, ReadyTalk for Salesforce uses email address to attempt to match an event participant with an existing Lead or Contact in Salesforce. If it finds a unique match, it automatically attaches the Meeting Member to that Lead or Contact. If it does not find a match, you can have the application automatically create a new Lead or use our matching tool to try to find an existing Lead or Contact using additional information (e.g. name, company, etc.). And, if it finds multiple matching records, it will add the Meeting Member to a queue of “Unmatched Registrants” so you can select the Lead or Contact that you want related.

5 – Q. Do all of the panelists use Eloqua as well or do they use different email marketing tools in conjunction with ReadyTalk and Salesforce?

A. SchoolDude.com has used Eloqua for a number of years and OverDrive is excited about deploying Eloqua in Q4 2011. ReadyTalk also uses Eloqua as an integral part of our webinar marketing efforts.

While ReadyTalk gives you the ability to send email invitations through our system, you have the flexibility to use a marketing automation system or another email marketing tool for this task. ReadyTalk for Salesforce is designed to support this use case, so you can still capture registration and attendance data in Salesforce even if you don’t use our invitation capabilities.

In addition to our integration with Salesforce, ReadyTalk also has a direct integration with Eloqua through the Eloqua Cloud Connectors for ReadyTalk. You can learn more about that integration here or install it from the Eloqua App Cloud.

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Success in a Marketing-Driven World

September 27th, 2011 by Bo Bandy

Success in a marketing-driven world typically means getting actionable information (data) in the hands of the right people at the right time. 

In PR, this means connecting with a reporter and sharing valuable information that complements a story he’s already working on. In sales, this can mean giving a salesperson a qualified lead when the prospect is ready to buy.

Webinars already help marketers generate leads that can be converted into sales. Like most leads, webinar leads are time sensitive and need to be acted on quickly. For many companies, quick turnaround can be a problem that looks like this:

  1. Go to CRM and pull list for invitations and create campaign.
  2. Send out email invitations.
  3. Collect event registrations in webinar platform.
  4. Take registration data from webinar and merge it with CRM to see how many registrants are net new.
  5. Host webinar.
  6. Run reports from webinar platform (who attended and how long, who didn’t attend, etc.).
  7. Manually merge data back into CRM. Watch out for attendees like Bob Smith who registered as Bob but attended as Robert Smith!
  8. Run CRM reports and send out post-event email.
  9. Send new leads to sales team for follow up.

Sounds easy right? Sometimes steps 6 through 9 can take days (yes, multiple). The leads aren’t very warm by this point, which means you aren’t getting them to the sales team at the right time.

OverDrive used to have this problem. Now they don’t. Want to know how they solved it? Here’s the answer: Webinars Can Improve Business Processes.

Want a different example? There’s a free webinar today, Convert Leads Faster by Integrating Webinar Data with Salesforce, with cases studies from Mandiant, Schooldude.com and OverDrive.

 

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Automate and Integrate: The Funnel – Part 2

September 23rd, 2011 by Simone Verhulst

Part two of this three part blog series is a review some of the key takeaways from our webinar, “Movin’ on Down: The Funnel,” and a deeper look at some additional best practices for optimizing your sales and marketing funnel.

Image source: LeadFormix http://bit.ly/q6TjzB

It can take a fair amount of planning to avoid confusion between sales and marketing teams after an event has taken place, whether it be a webinar or tradeshow. When you have taken the time to assess (and re-assess) your  marketing funnel after each of your campaigns, you will begin to notice a much smoother transition  from moving marketing-generated leads over to the sales team to further qualify and hopefully turn into new revenue.

One of the main takeaways of the joint webinar with MarketingSherpa and Eloqua was the importance of automation and integrated marketing campaigns. Without the power of automation, timely lead follow-up and precise campaign tracking is virtually impossible. Having numerous marketing campaigns funneling to the same call to action (new product demo, free trail, service discounts, etc.), makes it easier for the marketing team focus on putting out the most applicable content if leads are pushed toward one desired outcome. You don’t want to create distractions for your prospects by giving them a hundred different options. Push them to your desired outcome. You may capture their attention through different means – landing pages, banner ads, website copy, webinars, tradeshows, direct mail, PPC and SEO campaigns – that’s the point of integrated campaigns, but you don’t want to deter them from your main call to action. Each of these sources points to the same offer; you’re just ahead of the game because you know you are likely to capture your target audience in a number of different places.

So, we understand the integrated campaigns, but let’s chat a little more about the automation piece. How can we make all these great campaigns work more efficiently? As marketers we wear a hundred different hats. So how do we make efficient use of our time when it comes to managing all of these moving parts? We get something that manages it for us – marketing automation. This tool can help us to understand who these leads are that are continuously coming into the funnel from the various campaigns.  It helps hone in on the quality of the quantity that is being generated. Automation can help with:

Lead nurturing – that consistent dialog with a prospect as they move toward (or even away) from a purchasing decision.

Lead Scoring – qualifying prospects based on both implicit and behavioral criteria. Implicit being the right demographic (company size, title, role, etc.) and behavioral being the actions they have taken to show their level of interest (whitepaper download, attended and/or registered for a webinar, page visits on your website, etc.)

Generating Revenue – obviously the more leads being dumped in the funnel, the better chance there is for revenue. However, the right leads are the ones that matter. Quality trumps volume. But when you are able to capture the correct information with your integrated campaigns and begin to both nurture and score those leads, you will ultimately end up with your target prospect looking for your product at the right time. And that equals revenue.

All this talk about automation brings me to my last point for this post – integration. This is a crucial piece of the pie. You may have all your platforms in place to generate, track, score and nurture leads but if they can’t communicate with one another, you’re almost back at square one. Sure, there are workarounds, but not without having to implement lengthy manual processes which can ultimately hurt the overall success of your campaign due to the lack of timely follow-up.

ReadyTalk recently launched both CRM and marketing automation integrations designed to increase the accuracy of your campaign data, specifically those leads coming in through your webinar platform. This helps move leads through the sales pipeline faster and eliminate those time-consuming manual tasks. These integrations were designed to help marketers skip the tedious spreadsheet work and streamline the process, increasing data accuracy and speeding sales follow-up. If you’d like to learn more about our CRM integration specifically, check out the upcoming webinar on September 27 at 2:00ET featuring three progressive companies that have automated their webinar process by integrating their conferencing platform with their CRM. And stay tuned for the third and final part of our “Funnel” blog series!


Simone has been involved with both the sales and marketing teams at ReadyTalk and is currently the role Marketing Demand Manager and manages the monthly ReadyTalk Webinar Series, which is a free  forum for professionals to interact with their peers and other experts on topics ranging from sales and marketing to nonprofits and funding to leadership and professional development. Simone is an outdoor enthusiast – skiing, climbing, triathlons, and trail runs with her dog, Bucket, are just a few of the things she enjoys outside of the office.

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Re-imagining Your Content

September 19th, 2011 by Tracy Williams

“[Content marketing] is all the marketing that’s left.”-Seth Godin

If you are only using ads, press and your website to get your message out, you are missing out on a significant business driver – content marketing. If you are like us, you market to different verticals and different use cases, so you have a need to tell several stories – which leads to needing more content. And if you build content mapped to the sales cycle, the content needed multiplies again! The need for never ending content turns marketers into authors and publishers, and as you can tell, it’s a difficult task to generate the content needed to keep building the story.

The marketing buzz has been about content marketing for quite some time, and many of you re-purpose your content, but have you thought about re-imagining it?

September 21st at 12:00 CDT, ReadyTalk is sponsoring an AMA webinar featuring Anne Handley of MarketingProfs and Becki Dilworth of Bridgeline. Speaking on the topic of re-imagining content, they will teach you how to build a strategy for sustainable content. There really is an easier way. Using these methods will create variety and help you expand your content strategy.

 

Tracy focuses on channel and partner marketing at ReadyTalk, building out marketing programs to recruit partners and reinforce engagement with them. When she’s not coming up with marketing plans she likes to compete in canine freestyle Frisbee and ride her Ninja motorcycle.

 

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