Archive for the 'Training' Category
May 18th, 2012 by Beth Toeniskoetter
Webinars can be a major investment for any company, from both a time and dollar perspective. In order to maximize the return on your webinar investment, we always recommend using ReadyTalk’s easy-to-use recording and playback tools to extend the conversation with your audience after the live event is over.
We added an additional metric to the playback recording report in Conference Center that displays the amount of time a participant watches a webinar recording.

So what does this new metric help you with?
Whether you’re using webinars for lead generation and qualification, online training and certification, or sales demonstrations, tracking how long a participant views your content can help with the following:
- Gaining more visibility into the effectiveness of your webinar
- Measure the level of audience engagement during your recordings and customize your follow-up based on how long they viewed it
- Better prioritize lead scoring and lead follow-up within your marketing automation platform
What are some other ways that you measure the effectiveness of your webinars and keep your audience engaged?
Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to Event Services and ReadyTalk’s Conference Center, which is used to setup the pre- and post-meeting details of our clients’ upcoming webinars. Prior to joining in ReadyTalk in 2011, Beth worked as an account manager for a mobile payments start-up and as a product manager for the prepaid gift card program at First Data. Outside of the office, Beth loves to spend time with family and friends, practice her cooking skills, and run.
Posted in Lead Generation, Sales, Training, Webinars | No Comments »
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March 29th, 2012 by Brandon Hess
ReadyTalk is excited to announce the availability of ReadyTalk Mobile app for Apple iPad, now available for free download on the App Store.
With the release of ReadyTalk Mobile, your audience can quickly and easily join and fully participate in your webinar, training session or online meeting directly from their Apple iPad, allowing you to engage your audience on the go and allowing meeting participation to be truly remote.

Participants will be able to:
- Attend an online meeting, webinar or training session on the go – at no cost to the chairperson or the participant.
- Join meetings quickly by email invitation or entering the chairperson’s access code.
- View everything the presenter shares, including slides, applications, annotations and video clips.
- Interact with the presenter via live text chat.
- Respond to poll questions and view real-time results.
- Listen to integrated one-way audio* on the iPad or join via phone.
- Pinch-to-zoom for a closer look at the presented content.
- Swap between portrait and landscape screen orientation.
- Multi-task without missing a beat with notification alerts.
To learn more about this exciting release, head to our ReadyTalk Mobile for iPad section. Want to get started participating in meetings immediately? Download ReadyTalk Mobile for iPad from the App Store right now.
Brandon Hess works at ReadyTalk as a Product Marketing Manager. Starting his initial career as a web designer, Brandon eventually decided that the web could design itself just fine and that his true interest was in marketing. Following his passion through the agency, startup and newspaper industries, he eventually found his way home inside the wonderful walls of ReadyTalk. In his free time, he enjoys debating why Lord of the Rings is superior to Harry Potter, collecting all things Batman and answering questions about his height (6’8″ by the way).
Posted in Lead Generation, Product Marketing, Training, Webinars | No Comments »
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March 19th, 2012 by Beth Toeniskoetter
What is one of the best ways to improve your next webinar? Ask for feedback! We currently offer customers the option to display a post-event survey after a meeting has ended. Prior to the start of the meeting, the chairperson can modify the messaging that precedes the survey, add custom questions, attach files, or even direct participants to a 3rd party survey tool.
But what happens if a participant leaves the webinar early, or if the chairperson doesn’t immediately end the meeting? In the past, you may have missed the opportunity to get valuable feedback. Now, you can include a link to the post-event survey in your follow-up email to anyone that attended the meeting, but didn’t fill out the survey.
Check out this new functionality:
- How to Include the Post-Meeting Survey Link in Post-Meeting Email
- By default, the functionality is enabled and is only included in the Post-Meeting Email to Attendees who have not completed the survey. This will avoid duplicate responses from your participants.


- If the box is checked to include the post-meeting survey link, the text and button highlighted below for the post-meeting survey link will always display in the preview. However, if an attendee already completed the survey prior the post-meeting email being sent, the text and button will not be included.

- Do you want to include a custom survey link instead?
- If you choose to send attendees to a custom survey link, the option to include a post-meeting survey link in the post-meeting email is automatically disabled and no longer available.
Edit Post-Meeting Survey Page

Edit Post-Meeting Email to Attendees

It’s that easy! What are other ways that you get feedback from your participants before, during, and after your webinar?
Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to Event Services and ReadyTalk’s Conference Center, which is used to setup the details of our clients’ upcoming meetings. Outside of the office, Beth loves to spend time with family and friends, cook, and hit the slopes.
Posted in Lead Generation, Product Marketing, Sales, Training, Web Conferencing, Web Events, Web Events and Professional Services, Webinars | No Comments »
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March 7th, 2012 by Beth Toeniskoetter
At ReadyTalk, as you would hopefully expect, there are quite a few experts around our hallways that know how to put on the best webinar possible. We’ve had some great posts already in 2012, so I thought, time for a recap! Take a look at some of the great tips we have already provided, and surely, there will more to come.
Simone, our in-house marketing demand generation manager recently interviewed Wayne Turmal, CEO of Great Web Meetings, how to take your webinar series to the next level. What were some of the key takeaways?
- Careful execution is key. Plan, plan, PLAN!
- Be familiar with the various tools available for registration, audience engagement, ecommerce, etc. Each of these tools contribute greatly to enhancing your brand, and, of course, lead generation
Brandon, a product marketing manager like me, with a deep respect for all things Batman, kicked off a series on making your PowerPoint presentation more impactful. The most important goal of any PowerPoint presentation should be to get your key message across, in a visually attractive way. Here are some best practices:
- Use a relevant background image that is clean and speaks to your message
- Don’t over-inform: Keep your text simple and to-the-point
Did I mention it’s a series? Make sure to check back in soon for more!
Our resident training expert, Shawn, recently blogged about how to Engage your Audience, with one very important tip: Know your Stuff, and practice the mantra “Learn it, Live it, Love it!”
- Know your topic backwards and forwards….don’t let your audience stump you with outlying questions!
- Practice makes perfect: Talk about your material with peers, colleagues, friends….anyone that will listen! And, when putting on a webinar, practice using the software!
- Have enthusiasm! Or at least fake it. If you like your material that will naturally engage your audience.
Finally, a blog from Anita, the Director of Product Marketing, on how to use social media to promote your webinars, and more importantly, deliver results. She recently joined Deb Evans of Social Geek Radio to talk about ReadyTalk’s social media tools, like our participant sharing capabilities and how to use our recording and playback tools to extend the ROI of your webinar.
What other best practices and tips can we discuss in our upcoming blogs? Share your ideas with us!
Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to Event Services and ReadyTalk’s Conference Center, which is used to setup the details of our clients’ upcoming meetings. Outside of the office, Beth loves to spend time with family and friends, cook, and hit the slopes.
Posted in Lead Generation, Product Marketing, ReadyTalk Webinars and Events, Revenue Generation, Social Media, Training, Web Events, Webinars, Webinars | No Comments »
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February 8th, 2012 by Shawn Cardinal
Have you ever attended a presentation where the speaker was just reading the bullets from the PowerPoint slides? Or maybe they just rambled on and on about the same simple idea or topic? You may have felt like saying, “Tell me something I don’t know,” or “I can read slides, why didn’t you just send them to me?” Over the years, I’ve recognized that when a speaker doesn’t feel really confident about the subject matter, it’s easy for them to slip into a comfort zone to just get through the presentation. Often times it’ll sound monotone, lifeless and boring.
When presenting, whether on a webinar or in person, in order to sound confident and engaging: Learn it, Live it, Love it.
Learn it: Understand the topic and identify the underlying message you want to deliver (what your webinar audience needs) and know every single nuance about it. Don’t let the audience stump or intimidate you. You have to be adept at smoothly talking slightly off-topic and be able to come back to center. If you do get stumped, don’t ramble on with a non-answer; get the answer, add it to your follow up messaging.
Live it (aka Practice!!!!): Of course you can practice in front of a mirror and that works. But, I think a better way to get your material down is to talk about it with your peers, colleagues, friends, etc. Get comfortable delivering the webinar content and underlying message with a smooth conversational flow. Pretend you are at a social gathering and this topics just happens to be something that comes up in the conversation. Learn how to cohesively transition from one idea to another while making your point clear.
From a remote presentation standpoint, you have another variable – the web conferencing software. They best way to feel fully prepares is to practice just the presentation material, then practice using the web conferencing software and then practice with both together. Do that several times.
Love it: “Do what you love, love what you do,” or at least fake it for the duration of your webinar. When you know your material and have enthusiasm for the presentation, you will naturally be in the moment and enjoying delivering the message, which engages the audience. If you do need to fake it, at least try make it sound sincere. Don’t overdo it or there’s a chance you’ll sound like an infomercial.
How do you prepare to engage the audience? What tips would you recommend?
Shawn Cardinal is ReadyTalk’s training guru. He’s hosted hundreds of webinars and train customers (and employees) on best practices for hosting polished webinars and engaging audiences. When he’s not on a webinar, you’ll likely find him spending time with his family, off-roading, or taking photos.
Posted in Training, Web Events, Web Events and Professional Services, Webinars | No Comments »
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December 6th, 2011 by Paul Carollo
Today we are excited to announce the beta of our pre-recorded video playback feature. Pre-recorded video playback gives your trainings, sales demos, and webinars a more engaging, personal feel by incorporating short video clips into the live presentation. Your meetings will never be the same and your participants will thank you for incorporating rich video content in your presentation. With pre-recorded video playback, you can:
- Upload pre-recorded video clips to your access code
- Playback video clips during your meeting for participants to see and hear your content
- Record your meeting with the pre-recorded video content included
To sign up for beta access to pre-recorded video playback please fill out this form. You will receive an email within 1 business day providing you with instructions on how to get started.
Currently the process for uploading and playing back your pre-recorded video clip is a 4 step process (see diagram below). For more information please be sure to view the recorded demo, the Quick Start Guide, and the Best Practices and Known Issues documentation to gain valuable tips and tricks on how to use pre-recorded video playback in your meetings. When this feature becomes generally available (first half of 2012), the process for uploading and playing back your videos in the live presentation will be very similar to uploading and inserting slides into the ReadyTalk Conference Controls.

We’d love to hear about your experience with pre-recorded video in the feedback form or in the comments below. Tell us how the feature is working, if you’re experiencing any issues, or if you have any specific feature requests. If you have any questions about this feature please contact ReadyTalk Customer Care at 800.843.9166.
Paul was formerly an Account Executive at ReadyTalk gaining valuable experience with competitors and the state of the web and audio conferencing industry. Currently in his role as Product Marketing Manager, he is in charge of the competitive landscape, on-demand audio products, and the web meeting interface. Paul loves the outdoors, his pup Huck, his wife Jess, and getting to the ski slopes as much as possible.
Posted in Collaboration, Lead Generation, Product Marketing, Sales, Training, Web Conferencing, Web Events, Webinars, Webinars | No Comments »
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November 8th, 2011 by James Kenly

Download the AMA and ReadyTalk's guide to planning successful webinars.
Chances are, you are very familiar with the many moving parts that go into setting up a webinar. With assistance from the American Marketing Association, we created a best practices document to offer help sorting through those details.
As a supplement to this document, the members of our Events team came up with the following additional points to consider while setting up a webinar.
- Be sure to schedule your webinar as far in advance of the actual date as possible – ideally, at least 6 to 8 weeks prior – in order to allow enough time for proper marketing of your webinar.
- If you have a custom script, be sure to send it your Event Manager at least 24 hours in advance of your webinar.
- If your participants will be listening to the audio via their phone lines, you might consider adding something similar to the text below to your invitation or confirmation email.
To ensure you are able to join this event successfully, please dial in 10-15 minutes prior to scheduled start time. You will be greeted by an operator. Please be prepared to give them your full name and company name. You will be placed on hold until the call begins.
If you are using the broadcast audio function (allowing your participants to listen to the audio via their computer speakers, you might consider something similar to the text below.
When you log into the web portion, you will automatically be connected to broadcast audio which will allow you to hear the presentation through your computer speakers. Please make sure the volume on your speakers is set appropriately to your location and is respectful to those around you.
- Prepare an introduction slide to show prior to the beginning of the webinar. This slide can include the login information and is very helpful, especially if the dial-in number is listed. Also, if the webinar uses broadcast audio, you can also use this location to remind participants to make sure the volume on their speakers is set appropriately.
- Prior to the live webinar, you might consider sending an email to all speakers with their dial-in and log-in information.
- Prepare a few “canned questions” just in case you need them to fill time during the Q&A session.
- Think about audience engagement!!! Come up with a few ways of interacting with your audience!
- Be aware of your platform’s limitations before the live webinar (participant limit, desktop sharing, video, etc.)
- Find out what type of support you have from your platform provider before, during and after your webinar.
If you use any setup best practices that are not listed here, we would love to hear from you! Please feel free to share your thoughts as others may find it helpful in their webinar setup.
Posted in Collaboration, Lead Generation, ReadyTalk Webinars and Events, Training, Web Events, Web Events and Professional Services, Webinars, Webinars | No Comments »
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October 18th, 2011 by Beth Toeniskoetter
The world of conferencing continues to change. First, it was bringing small groups of employees across various office locations together on the phone, followed by the need for web conferencing to show others what you were working on. Now, those groups are no longer small, or limited to your own organization. The use of audio and web conferencing has grown to much more than a way to cut down on costs, but as a successful way to generate leads through webinars, or train users on your product. The use cases seem endless, and maybe even complex. But something that should not be a brainteaser? Pricing.
ReadyTalk understands that our customers want to concentrate on the subject of their meetings, or content of their webinars, instead of the possibility of the unpredictable costs of their audio and web conferencing use. We want to provide the highest quality, service and reliability, as part of our pricing. With that expectation in mind, we introduce our five new web and audio subscriptions:
- Web Meeting Pro (25, 150)
- Webinar (500, 1000, 3000)
What’s unique about these? High-quality audio, included with every package.
The Web Meeting Pro subscriptions include unlimited web conferencing and a bundle of included toll and toll-free domestic audio minutes, at a flat monthly fee.
The Webinar subscriptions include unlimited web conferencing AND unlimited Broadcast Audio, enabling participants to stream high-quality audio through their computer speakers. Again, for a flat monthly fee.
So how do you know which subscription is right for you, or your company?
Do you conduct a fair amount of smaller, internal meetings or present projects to external clients and vendors where high-quality audio is critical? Then the Web Meeting Pro options are right up your alley.
Are you managing larger webinars for lead generation, online training, etc, more than once a month? The Webinar subscription options can give you the cost-effective solution you are looking for.
Interested in learning more? Contact us today to find out more about our new subscription plans!
Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to event services and our conference center, which is used to setup the details of our clients’ upcoming meetings. Outside of the office, Beth loves to spend time with family and friends, cook, and hit the slopes.
Posted in Audio Conferencing, Audio Conferencing, Collaboration, Investor Relations, Lead Generation, Revenue Generation, Sales, Teleworking / Telecommuting, Training, Use Cases, Web Conferencing, Web Events, Webinars, Webinars | No Comments »
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September 28th, 2011 by Anita Wehnert
While we knew that marketers and trainers were tired of the hassle of getting webinar data into their CRM system, we were surprised by the great turnout at yesterday’s webinar on the value of integration. If you had a chance to join us, we hope you found the event worthwhile!
Many thanks to Helena Brito from Mandiant, Jill Myers from OverDrive, and Pat Buchanan and Dave Kornegay from SchoolDude.com for speaking on the event. Each of them shared fantastic insight into how the integration has made a difference in their business and responded to questions from our audience during a lively panel discussion.
Because we had so many great questions, we couldn’t get to them all during the live event. In fact, we had such a high volume of questions that answering them all would make this blog post painful to read.
So, here is my take on the top 5 and you can access a full transcript of the Q&A here. You can also sign-up for a demo and learn more about ReadyTalk for Salesforce here.
1 – Q. How does sales use webinar information to close more deals? Did you face any resistance to adoption within your sales organizations?
A. By having access to webinar data directly from the Lead or Contact record, sales can instantly see which topics their prospect is interested in and tailor their message to speak to the prospect’s specific use case or pain point. And, because attendance data is captured in Salesforce immediately after an event, sales can strike while the iron is hot and capitalize on opportunities rather than delaying follow up until marketing can do the manual work to get the data into the CRM.
Each of our panelists shared that ReadyTalk for Salesforce has been very well-received by their sales organizations because it:
- Gives them timely and convenient visibility into valuable webinar data right from the Lead and Contact record
- Makes it easy for them to invite prospects and customers to webinars and online trainings directly from the Lead or Contact record
In fact, Helena from Mandiant shared this feedback from one of her account executives during the webinar:
“Awareness of participation in events by potential customers allows me to enter the conversation with relevance and value, thereby earning their attention.”
2 – Q. When I look at a customer record will I be able to see a history of their webinar interaction directly associated with their customer profile?
A. Yes, ReadyTalk for Salesforce attempts to match each participant with a Lead or Contact record in Salesforce based on email address. From the related Lead or Contact record, you can see all of that person’s meeting activity and drill down to the Meeting Member record for full details.


3 – Q. Is there a diagram or goal funnel (visualization) to see drilled down results quickly at a high level? Will we be able to see a report generated from an event?
A. Yes, ReadyTalk for Salesforce provides a high-level view of event stats including the number of people invited, registered, and attended as well as the details for each individual Meeting Member. We also include a dashboard and canned reports that provide insight into information like attendance rate by event and number of registrants for upcoming meetings.


4 – Q. Does ReadyTalk for Salesforce check for duplicates and create a new Lead or attach to an existing record?
A. Yes, ReadyTalk for Salesforce uses email address to attempt to match an event participant with an existing Lead or Contact in Salesforce. If it finds a unique match, it automatically attaches the Meeting Member to that Lead or Contact. If it does not find a match, you can have the application automatically create a new Lead or use our matching tool to try to find an existing Lead or Contact using additional information (e.g. name, company, etc.). And, if it finds multiple matching records, it will add the Meeting Member to a queue of “Unmatched Registrants” so you can select the Lead or Contact that you want related.
5 – Q. Do all of the panelists use Eloqua as well or do they use different email marketing tools in conjunction with ReadyTalk and Salesforce?
A. SchoolDude.com has used Eloqua for a number of years and OverDrive is excited about deploying Eloqua in Q4 2011. ReadyTalk also uses Eloqua as an integral part of our webinar marketing efforts.
While ReadyTalk gives you the ability to send email invitations through our system, you have the flexibility to use a marketing automation system or another email marketing tool for this task. ReadyTalk for Salesforce is designed to support this use case, so you can still capture registration and attendance data in Salesforce even if you don’t use our invitation capabilities.
Posted in Collaboration, Investor Relations, Lead Generation, Marketing, Product Marketing, ReadyTalk for Salesforce, ReadyTalk Integration, Revenue Generation, Sales, Training, Web Conferencing, Web Events | No Comments »
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August 29th, 2011 by Anita Wehnert
In a previous life, I was the director of marketing at a small IT analyst firm in Boulder, CO. A large percentage of our leads came from webinars that highlighted our research studies and positioned our analysts as thought leaders. We also hosted dozens of webinars each year to help our technology vendor clients meet their own lead generation goals. On average, my small team of three was running two webinars a week in addition to handling all of the other marketing activities for the firm (PPC campaigns, email newsletters, PR, website, trade shows, partner marketing, report production, etc., etc., etc.).
As I look back, one of the things we dreaded most was wrapping up after each webinar – particularly the time-consuming task of getting registration and attendance data out of our webinar platform and into our CRM system. This painful process involved waiting for our webinar vendor to finalize the attendance report, downloading it as a .csv file, manually de-dupping the data and then uploading the clean data into our CRM. Depending on the size of the event, this work could take 2-3 hours – both numbing our minds and delaying time-sensitive sales follow-up. What a headache!
These memories were fresh in my mind when I joined the ReadyTalk product marketing team and learned that my first assignment was to define an integration between ReadyTalk and salesforce.com. Now, two years (and countless customer conversations) later, I’m excited to be heading to Dreamforce to launch ReadyTalk for Salesforce.
Designed to help marketers and trainers skip the tedious spreadsheet work, ReadyTalk for Salesforce streamlines once-manual processes by automatically capturing registration and attendance data in salesforce.com. The application even makes it easy to create new Lead records for registrants and attendees not found in salesforce.com.

As an added benefit, ReadyTalk for Salesforce increases access to important webinar and training programs by allowing sales and others in the organization to:
- See a summary of which sessions their prospects and customers are involved
- Quickly send webinar or training invitations right from the Lead or Contact record
So far, we’ve had great feedback on the application from our early access testers.. If you want to see it in action for yourself, register for an upcoming live demo or come see us at Dreamforce next week (Booth #1021). Ready to get started? Install the free ReadyTalk for Salesforce application from the AppExchange now.
Here’s to marketers and trainers spending their time doing what they do best instead of manually schlepping data back and forth between systems that can’t talk to one another!
As Director of Product Marketing, Anita is focused on talking to customers about their needs and translating these into priorities for the ReadyTalk product roadmap. Before joining ReadyTalk, she gained first-hand experience with the challenges of running a webinar program while serving as director of marketing at an IT analyst firm. When she’s not thinking about conferencing, she likes to do yoga and spend time with her dogs.
Posted in Lead Generation, Product Marketing, ReadyTalk for Salesforce, ReadyTalk Integration, Training, Web Events, Webinars | 1 Comment »
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