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Google Grants for Non-Profits: Key Learnings from the ReadyTalk Webinar

March 26th, 2010 by Simone Verhulst

Last week, Kristie Mun of Google Grants and Brett Meyer of NTEN (the Nonprofit Technology Network) graciously shared insights into what the program is and best practices for how to take advantage of this free adverting program for non-profits.   If you missed the webinar, watch a recording of it here. Be sure to visit the Google Grants website for additional details and program application form.

Here are a few of the highlights:

  • If you’re a qualified non-profit– a 501(c)(3) in good standing that is not religiously or politically oriented, has less than 50 percent of its funding from commercial operations, and a few other reasonable restrictions—then you can get up to $10,000 per month in free Google AdWords budget to use to promote your organization.
  • Most non-profits spend only a few hundred dollars a month, as there are perhaps not that many people searching for their particular cause in the area that they serve.  For example, maybe they are a local animal shelter, as opposed to a national cause such as breast cancer awareness.
  • The program normally awards grants quarterly—however, there is such high demand that there is a waiting period of several months as Google catches up.
  • Once you’re in the program, there is no need to re-apply each year.  You just have to actively manage your campaigns.
  • Don’t bid on generic keywords such as “nonprofit” or “donate”—find specific terms that are highly relevant to your organization. Bidding on such broad terms will hurt your campaigns, evidenced by a low Quality Score that you can see at the keyword level.
  • Make sure that you include all common variations of your keywords—for example, non-profit can be “nonprofit” (no space) and “non profit” (with a space).  These are separate keywords, as are singulars and plurals.
  • BlitzLocal is happy to provide pro bono support to qualified non-profits.  We select a few every month to assist with their Google Grants. Contact dennis@blitzlocal.com to apply.
  • This interactive webinar showcased the new ReadyTalk Web Meeting 6 platform—live presentations by multiple presenters, audience polling, chat features, recording & media player functinality—among many other cool features.  Participants received a free 30 day trial of the platform. Contact simone.verhulst@readytalk.com if you missed out.

Next month, stay tuned for our special guests from Facebook as we cover Facebook for Non-Profits– sign up here before it fills up. Registration is free but space is limited.

About the author: Dennis Yu is CEO of BlitzLocal, an ad agency specializing in local online marketing and Google Grants management.

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How to engage your audience during a web event? Use polling

February 19th, 2010 by Teresa Lawlor

 

Find out what your audience is thinking

Unlike a physical meeting, you can’t read the body language of your participants during a web event. You need to pay attention to the little things, like the breathing (or snoring) on the other end to gauge your audience’s interest. Better yet you can ensure your audience is engaged early by using the interactive features you have available within your web conferencing service – Q&A, chat, and polling. Polling your audience is especially helpful as it can help you tailor your presentation to their needs, provide a way for them to interact during the event, and gather information that will help you with lead qualification. During training sessions you can also check their understanding and re-direct your presentation if your audience isn’t clear on something.

Best practices to follow

ReadyTalk is preparing to launch its new service, Web Meeting 6, which features robust polling functionality (you can try it out in our preview environment, see more below) so I thought I’d share a few tips I’ve learned. I checked in with Ken Molay, President of Webinar Success recently to get some of his recommendations as we’ve been building out our new service:

  • When polling your audience, plan to incorporate at least 2-3 polls throughout an hour-long webinar – not closer than 10 minutes apart.
  • When developing your questions, start with your overall goal in mind then create your polls; make sure this is done prior to the meeting – if you’re creating your polls during the meeting you are not paying attention to your audience.
  • Make each question simple and direct – avoid using jargon and acronyms.
  • Be careful of too much “dead air” while gathering results.
  • Participants generally like to see results so be sure to follow up with a discussion about what the results mean or why your audience should care.

Types of questions

In Web Meeting 6, we will support six different question/response types:

  • Yes/No
  • Free text – use this choice when you don’t know all the possible answers
  • Multiple choice with single answer and multiple choice with multiple answers– use when there are a finite number of answers
  • Ranking poll – to rate things in relation to other things
  • Opinion polls – to assess a person’s feelings about something

Creating a poll is simple using ReadyTalk’s polling tool; press a button and you can create a poll, save it and insert it as a slide. Polls are persistent so if you use the same one often it will be there when you need it. And if you need it to show up later during your presentation, simply drag and drop to reorder your slides.

Polls versus surveys

Is there a difference between polls and surveys? Sure is. Polls are quick, flexible questions – often served one at a time; surveys are longer, more complex, and sometimes probing. Use polls during your event (don’t forget to share your results) and surveys at the end.

Check out our polling feature

If you’re an existing ReadyTalk customer, you can try out our polling feature using your current account information at http://www.readytalk.com/preview. If you don’t have an account, sign up for a free trial and you’ll get exclusive access to our Preview environment.

In the next few months the ReadyTalk Webinar Series will offer a three-part series on planning, meeting and sharing your web event. The second in the series will focus exclusively on engaging your audience during a meeting or event using polling and other similar strategies. Registered participants will receive a white paper outlining best practices so watch for more information coming soon.

Meanwhile, try out our new functionality and let me know what you think. I’d also be interested in hearing how you use polls to engage your audience.

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Training with Web and Audio Conferencing

January 7th, 2010 by admin

Remember the old days of training?

It seems like a lifetime ago when my role as a training manager was to “get butts in chairs”, as my boss would tell me. It was that simple. Fill the chairs with people and get the training session under way. Filling the chairs used to be easy! People would come from all over the U.S. to attend training programs….it’s not the same anymore. As all businesses and all industries are doing more with less, we find ourselves looking for ways to get the work done at a fraction of the cost. Efficiency is the name of the game now.

If you find yourself needing to train employees who are located across the country or needing to communicate information quickly and consistently, consider using audio and web conferencing technology. You’ll save thousands of dollars! Many people think of this technology to be used just for conference calls or to share slides in a presentation. Yes, it can be used for that, however, audio and web conferencing technology can offer great benefits to your organization. Consider adding webinars to your communication and training mix and watch your return on investment (ROI) grow.

Back to training; modern-day training scenario. Save thousands of dollars by avoiding the costly venue prices, food, beverage, service charges, transportation and airfare. When using conferencing technology to train a group of people, it’s important to apply the same techniques as when training in person. Here are some tips and things to consider to help you get started:

  1. The invitation needs to wet the appetite of your audience. Add your logo, a speaker bio and speaker photo to the electronic invitation. Having a customizable invitation is a must when sparking the interest of a participant, regardless if they are employees, colleagues or prospects.
  2. Clearly state the WIFFM – What’s In It For Me. The invitation content should focus on the benefit the participant will receive by attending your training program.
  3. Make it easy to reply and accept your invitation. With unique registration links built into your invitation, your audience can confirm their seat with simple clicks of the mouse. Having a built-in calendar plug-in (such as Outlook) available, upon a participant registering, will increase your attendance rate. Again, make it easy to say “yes – I’ll be there!” and help them to show up with the option of a calendar plug-in.
  4. Customize the registration data you want to collect. Traditionally, asking for name, company and contact information has been the expected information needed when registering for any training program. Consider asking for more strategic information to help you gauge your audience’s interests, such as what they want to get out of the program, future topics of interest, other programs they have attended recently, etc. If you want to know what is of value to your audience – now is the time to ask them. It’s important to keep the registration brief to avoid attrition, so focus on the 2 most important pieces of information you’d like to gather.
  5. Registration confirmation. Once someone raises their hand and registers to attend your event, send them a confirmation email and any pre-session materials they might need, by way of attachments. Automated registration confirmations can be set up to trigger at the moment a participant confirms attendance or is approved to attend. What a time saver! Set this up once and this time-saving tool will communicate on your behalf as people sign up for your program.
  6. Reminder emails. A simple step, yet, a critical one. With so much going on each day, we all forget about commitments we’ve made. Set up an automated email to remind invitees of your upcoming webinar.
  7. Customize the post-meeting survey for feedback on the program and another opportunity to ask your audience what is important to them. Again, keep it short and simple for best results.
  8. Create a post-meeting web page with additional resources and/or the recording of the training program. This is a great way to communicate with those who may have missed the original session, yet tried to access the program at a later date. Your messaging can continue long after the event has taken place.
  9. Recording your training event is an ideal (and low-cost) way to capture the content and make it available over and over again. Recorded content can be shared via email, social media, web sites, electronic newsletters or CD. Maximize your training efforts by recording and re-purposing the content. It’s a cost-effective and versatile way to get the biggest bang for the buck.
  10. How many people will you be training? Do you want to facilitate the event yourself or would you prefer an operator to assist with the event. Would you prefer your audience listen to your presentation by phone or over their computer? Either way, you can achieve profitable results.

If you need help, just call on our ReadyTalk team of experts, who can answer any questions you may have and help you get started. Chat live (on the left-hand navigation) or call 1.800.843.9166. For more helpful “how to” documents and recordings, including a free best practice whitepaper on Training Successfully with Webinars, visit the ReadyTalk Resource Center.

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Office Humor with a Holiday Spin

December 9th, 2009 by Simone Verhulst

I’m switching it up this month in honor of the impending, or rather already bustling Holiday madness, and sending out a bit of Yuletide humor. Please feel free to sing out loud to the tune of Silent Night. You’ll likely get so caught up in the festiveness of the song, your co-workers may start to sing along. See – the rhyming has already begun.

From the ReadyTalk Crew to You!

From the ReadyTalk Crew to You!

Silent night, late work night
All is calm now, I just might
Wrap it up at the office for now
These to-do’s seem fairly mild
I’ll sleep in heavenly peace
Sleep in heavenly peace

(…two hours later)
What a night, crazy night!
I start to quake at the sight
These papers are slowly piling up,
I need a larger coffee cup!
My Outlook box is cursed
Outlook is certainly cursed!

(…three hours later)
Infinite night, eternal night!
Son of a gun, is that morning light?!
Eyes are bulging out of my face
A shot of RedBull – my redeeming grace
I should have just walked away
Put that dang laptop away!

8 hours, 12 hours, 24…a blur
How in the world did this mayhem occur??
I must not check inbox ‘one last time’,
I must get some rest, I’m starting to rhyme!
Closing and shutting down
Just have to write one last thing down…

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My Trip To Nepal (part 5)

December 9th, 2009 by admin

Nepal-622-2As I sit here and reflect about this experience 2 weeks later a few key things come to mind. The first one is “just do it”. Say it out loud, make that reservation, buy that ticket, climb that mountain. People ask me “how do you do these special things?” I just did them—no magic involved, just go do it.

Secondly, find a workplace that matches who you are as a person. It may sound corny, but I finally found an employer who not only respects who I am as a person but who also wants to see me lead a fulfilling life. I used to feel like a fish out of water at so many places I used to work. The people who make up ReadyTalk exemplify the way I want to live my life—work to live, not live to work. I would like to take this space to truly thank ReadyTalk for letting me accomplish one of my life’s goals – break 20,000 feet.

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My Trip to Nepal (part 4)

December 4th, 2009 by admin

Nepal---YakIt finally came time to summit. I was lucky and got the typical altitude-related health problems out of the way early—others on my team weren’t so lucky. With 4 of the 5 of us suffering a nasty respiratory infection, we woke up at 2:00 a.m. on summit day, coughing and hacking be damned. I was giddy and glad to hike in the darkness. One hour into the hike, one team member had to turn around. We pressed on and were treated to a sunrise I’ll never forget. Before I knew it, I was roped up and on the headwall approach to the summit ridge. This is what I’ve been focusing on for months. I have to say it felt good to stand at 19,000 ft. and look up a 45 degree pitch and say “I can do that. Just a 100 ft. from the top, my climbing partner, John was pulling on my rope and was flying up the last pitch. I had to overextend myself and take huge steps to keep up. I was toast. What’s it feel like at 20,000 ft.? Try 30 minutes on a Stairmaster with your mouth and half your nose taped shut.

After a short rest on the summit ridge, we had one more hill to climb and we’d have the summit all to ourselves. Island Peak sees about 1,200 summits a year, so during October it can be busy. Fifteen minutes later, I looked up at John and he was snapping photos of Ang Nuru, our climbing Sherpa, and just like that, I was on the summit!!! I MADE IT! 20,305 ft…CHECK!

The weather was clear and windy. I was finally there. I hooted, hollered and hugged my teammates. I took some snaps of the traveling ReadyTalk water bottle, made a few movie clips and hollered some more. I also spent a few moments to honor the memory of my sister who passed away unexpectedly a few years ago. It was 2 days past the 4th anniversary of her death. I carried some of her items with me and knew that her spirit was with me high in the Himalayas.

It was time to get off the mountain—we were only half way there. Luckily, we had an uneventful decent to base camp–a 15 hour day in total. I fell to the ground outside my tent exhausted but totally fulfilled. I did it. The first thing that popped into my mind was “What’s next? What did I discover on the summit? I want to go higher!”

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My Trip to Nepal (part 3)

November 30th, 2009 by admin

Nepal-443After six months of preparation, the time finally came to leave. After many well wishes and sad goodbyes to my family (oh, my wife is now 6 months pregnant with boy #2), I’m set for 2.5 days of traveling. I arrive in Kathmandu and meet my teammates, 7 climbers, 1 guide, 4 Sherpas and 5 yaks.

Kathmandu is as real as a city gets – busy, dirty, colorful, full of life. We toured Hindu and Buddhist temples, but I could not keep my mind off of the climbing that I actually came to do. We finally started our adventure on day three. The Nepalese, specifically the Sherpa people, are the most gentle and truly happy people I’ve ever come across. They even out charm the Fijians. If you’ve been there, you know it hard to out-nice Fijians.

Island Peak is roughly 30 miles and 12,000 vertical feet from our starting point, Lukla. But first, we’re going to hike to Everest Base camp (17,400 ft.) and climb a bump called Kala Pattar (18,500 ft) to get the best views of Everest (29,028 ft.) and Nuptse (25,801 ft.). It takes roughly 16 days to hike this circuit, mostly due to the elevation gain and lack of oxygen. By day three, the giant peaks started to show themselves. My personal favorite was Ama Dablam (22,349 ft.). A stunning chunk of rock and snow. We followed the normal route to Everest base camp from Lukla:

  • Phadking (9,000 ft.),
  • Khumjung (12,100 ft.),
  • Tengboche (12,350 ft.),
  • Pheriche (14,000 ft.),
  • Lobuche (16,100 ft.),
  • Gorak Shep (16,900 ft.),
  • Kala Pattar (18,500 ft.),
  • down to Dingboche (14,100 ft.),
  • up to Chukkung (15,000 ft.),
  • finishing at Island Peak Base Camp (16,700 ft.).

The one exception to following the normal route was a detour to the small village of Thame. Thame is a special place as it’s home to some of the strongest and most famous Sherpa climbers. There we met Lapka Rita Sherpa, he’s done Everest twelve times. We were honored to have tea with his parents.

Along the way our group became great friends, stepped in yak dung, got sick, sat with chanting Buddhist monks, got a special blessing from the Lama Gieshe, played hacky sack and cards. We visited the hospital and the school built by Sir Edmond Hilary and were continually awed by sights of new peaks around every corner.

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My Trip to Nepal (part 2)

November 25th, 2009 by admin

waterbottle_nepal2Yesterday, I talked about the leap of faith I made in signing up for a trip to Nepal to climb above 20,000 feet. Six months out…

I’m at least 50 pounds overweight (do I keep mentioning that?) and I have not even requested the time off from my boss.

I spend several nights in the doghouse after my wife discovers the credit card charge—let’s just say that didn’t go over well. I joined a gym and I hate gyms. I start going two or three days a week at first, which ends up with 5 days a week, 2 hours a day. Thanks to ReadyTalk, we have a discounted membership at a great gym in downtown Denver. Now, I need to request the time off.

Like putting the deposit down, I had no idea if I could take that much time off of work (Are you seeing a pattern here?). I met with Scott King, VP of Marketing and Sales, and co-founder with his brother Dan King. I said, “Scott, I want to chase a dream and achieve a goal and I need a month off.” I continued “I’m going to climb a mountain in Nepal!” And before I could say another word, Scott interrupted with, “Awesome!” I cannot even begin to tell you how amazing ReadyTalk treats their employees. Work hard, be accountable, move the needle, live life. Oh my god, I’m actually going to Nepal!

This is just the beginning of my journey; I need time to train in the mountains. Again, I tell my wife that I need to climb 14’ers (14,000 ft peaks here in Colorado) every Saturday for the next 6 months. She rolls her eyes and sighs. Long story short, I lose 45 pounds; spend tons on new gear; get up at 3:30 a.m. on 16 Saturdays to hike and ski 13 different 14’ers; do several new snow climb routes; climb Mt. Baker (in Washington State); and totaled my car by hitting a 500 pound bear.

…Six months later, I’m ready to go to Nepal.

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My Trip to Nepal (part 1)

November 24th, 2009 by admin

Shawn-M-NepalDo you have something that you’ve dreamed about most of your life? This journey began when my Mom came across the list of the “10 Things I want to do when I’m older” that I made when I was in junior high. One major unfinished task on my list stood out: Climb Mt. Everest. Considering I’m married, have a 2 year old son, a pregnant wife, a full time job; I decided to scale it down to something that could fit into my busy life. After some deliberation, I decided getting over 20,000 feet was a nice compromise.

One day I came across a guided trip to Island Peak Nepal. The itinerary included a trek to Everest base camp, then an ascent of the 20,305 ft. Island Peak aka Imja Tse. Not only would I get to break the 20,000 feet barrier, I would also get to see Everest base camp and be exposed to the incredible culture of Tibet.

Immediately, my head was spinning with details. I needed a month off of work, money for the trip, I was fat and out of shape and most importantly, I needed permission from my pregnant wife to go on a four week vacation. So I did what any self respecting husband would do, I put a deposit down on the trip – better to beg forgiveness than ask permission.

Now I needed to get in shape, beg for vacation, learn the requisite skills, buy the technical gear and most of all get in shape. Did I mention I was out of shape? And, I had six months to do all of this. In my next post, I will tell you how I accomplished all of the above in six months.

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Extend Your Web Conferences with the ReadyTalk Media Player

October 6th, 2009 by Mike McKinnon

Web conferencing services have expanded their uses beyond simple collaboration. Many organizations are spending a great deal of money on conducting educational webinars, training videos and sales demonstrations. These conferences are often of high production value and with a hired speaker. It only makes sense to record this conference and re-purpose it for later.

If you are going to put all that money into creating a webinar, you should also think about how you are going to distribute the content and archive it after it is made. The demand for tools that allow you to easily record, publish and distribute conferencing recordings is increasing, as organizations do more produced webinars.

We have always led the industry in content distribution and recording. With our integrated audio and web platform for one-click recording and our industry first podcast ability and hosted RSS feed. We have supplied these things to our customers at no extra charge.

With Conference Center 4, we have re-done the ReadyTalk Media Player and have added several nice new features that add to the production value of your conference recordings.

Check out this short video of the ReadyTalk Media Player.



A few highlights are:

  1. We have re-skinned the player and gave it an up-to-date look with embedded controls, a new thumbnail view and thumbnail previews. It also scales to fit in your browser to avoid scroll bars and clipping
  2. You are now also able to embed your recordings into your website or social media site of your choice. This meets your audiences viewing expectations (think YouTube) and also allows viewers to stay on your site while they watch your content. No more annoying pop-ups to watch recordings
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