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Picking the Perfect Hold Music

Posted by Paul Carollo on
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This week, we rolled out some new hold music on ReadyTalk's audio conferencing bridges. You would think choosing the perfect hold music would be an easy task. Just pick the music that fades into the background, annoys people the least, and sounds neutral...right? That's not always the case.

Picking hold music is tough. There are limitations around music available to us. There's a world of musical tastes, general annoyance around being on hold in general - the decision of what hold music to choose becomes monumentally hard!

We've heard some surprising feedback, including someone who threatened to bite their own forehead if we didn't change our hold music (I'm not exactly sure how that works)! We don't want our customers hyper-extending their jaws or causing any unnecessary bodily harm/property damage, so we are trying to mix up our hold music a little bit more. We hope you enjoy the latest choice. I find it somewhat uplifting, not at all grating, and a little hopeful. Most importantly, i think it fades in the background sufficiently allowing you to wait for your next ReadyTalk meeting in peace.

If you have any feedback, please let us know in the comments!

Paul was formerly an Account Executive at ReadyTalk gaining valuable experience with competitors and the state of the web and audio conferencing industry. Currently in his role as Product Marketing Manager, he is in charge of the competitive landscape, on-demand audio products, and the web meeting interface. Paul loves the outdoors, his pup Huck, his wife Jess, and getting to the ski slopes as much as possible.


Name: Happy Ears
Time: Wednesday, November 2, 2011

But who is this heavenly new music? It sounds like a perkier Enya.

Name: Paul Carollo
Time: Thursday, November 3, 2011

That's a good description! I'm not exactly sure who the author is. Hope you are enjoying it :)

Name: Nik
Time: Thursday, January 5, 2012

I think you can select audio that sufficiently fades into the background without being so repetitive. Maybe a few different songs instead of one 30 second loop, three quarters of which are a loop played three times. Can you just license a bunch of muzak and randomize the play order?

Name: Paul Carollo
Time: Thursday, January 5, 2012

Thanks, Nik. More songs would be great unfortunately this wouldn't be possible on our current system. I'm always curious about the types of music customers like, what three songs would you want to hear? Thanks for your feedback.

Name: Troy
Time: Thursday, February 2, 2012

This sounds so much like 'Where the Streets Have No Name' by U2 that I'm surprised Bono's lawyers aren't trying to sue you.

Name: Paul Carollo
Time: Monday, February 6, 2012

Haha. You're right we hadn't noticed that.

Name: Troy
Time: Tuesday, February 7, 2012

It's no biggie - I like singing over it while I wait for my weekly conference calls to start. Better vaguely familiar music than awful music! :)

Name: Roin
Time: Thursday, April 19, 2012

the current music is really annoying.

Name: Frank
Time: Tuesday, September 4, 2012

bit forehead. bleeding. send help.

Name: KG
Time: Tuesday, September 4, 2012

I'd like to hear an instrumental medley from the songs of the (sadly) late Kevin Allin. I expect Merle would entertain a reasonable offer. Any thoughts on that?

Name: Adrian Turner
Time: Wednesday, September 26, 2012

+1 on providing different hold muzak options -- or letting customers provide their own, for their specific accounts.

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