ReadyTalk

Meet with Confidence

Customer Care Spotlight: Janae

Posted by Bo Bandy on
Share this Post:

We talk a lot about the importance of customer service here at ReadyTalk. Today's post is part of a series highlighting members of the customer care team and giving you a chance to get to know them better.

Name: Janae
Title: Customer Care Representative
How Long Have You Worked at ReadyTalk: Long enough to love it!

Favorite sports team: Denver Nuggets
Hobbies: Hiking, biking, snowboarding, and I am just getting into running
Pets: One day I will own a beautiful dog.
Interesting fact about Janae: One of my first jobs was being the Easter Bunny at the mall.

Longest customer care call: 3 hours
One ReadyTalk tip to share with customers: As the chairperson, use your web controls when hosting a conference call. (Check out: Controlling your Audio Conference on the Web: a Painless Solution to your Audio Conferencing Woes)
Favorite thing about working at ReadyTalk: Everyone who works here is awesome!

Wonder what it was like to be the Easter Bunny? Think you can stump her with an audio and web conferencing question? Ask below.


Name: anonymous
Time: Monday, December 5, 2011

not even in customer care anymore

Name: Bo Bandy
Time: Monday, December 5, 2011

You're right, Janae isn't in customer care anymore. During the past year, Janae has been supporting customers as part of our Account Strategy Team. We love having her as part of the ReadyTalk crew and we hope our customers do too.

Comments for Customer Care Spotlight: Janae

blog comments powered by Disqus

Recent Posts

It's All About Velocity (part III)

This is the final post in a three-part series on funnel velocity. As we talked about in my first post, velocity is a key measurement for marketing efficiency. In my second post, I...

It's All About Velocity (part II)

As you read in yesterday's post on funnel velocity, you first need to identify all of the breakpoints in your lead process before you can start tweaking them. Let’s take a look at...

It's All About Velocity (part I)

This is the first post in a 3-part series about funnel velocity. These days’ marketers are really good about measuring a lot of things. Most marketers could tell you their CPA...

Not more content, better content

Not more content, better content A recap of Ann Handley’s Everybody Writes webinar presented on 11/13   ReadyTalk, Marketo, and several other sponsors were fortunate enough to host...

15 ways to know it’s time to break up (with your conferencing provider)

The road to a fulfilling, enduring conferencing partnership is almost always littered with a few attempts that turned out to be bad technology experiences, poor customer support...

Volunteers in Action: ReadyTalk helps out with Clothes to Kids

ReadyTalk recently had a chance to make our third visit to an awesome organization called Clothes to Kids! We brought along 10 volunteers to help kids and parents shop for clothes...

Debunking Webinar Myth #8: People never attend webinars

Debunking Webinar Myth #8: People never attend webinars Again, when it comes to webinars, it’s important that you manage your expectations. While you might have a lot of...

Debunking Webinar Myth #7: Webinar promotion is expensive

Debunking Webinar Myth #7: Webinar promotion is expensive. This is one of those myths that perplexed us the most. We live in a world dominated by the Internet. Marketers can...

Everybody writes – why you should care about content marketing

Everybody writes – why you should care about content marketing At the end of each year, I like to look back and see if the predictions the experts forecasted for the “hottest...