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Customer Care Spotlight: Janae

Posted by Bo Bandy on
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We talk a lot about the importance of customer service here at ReadyTalk. Today's post is part of a series highlighting members of the customer care team and giving you a chance to get to know them better.

Name: Janae
Title: Customer Care Representative
How Long Have You Worked at ReadyTalk: Long enough to love it!

Favorite sports team: Denver Nuggets
Hobbies: Hiking, biking, snowboarding, and I am just getting into running
Pets: One day I will own a beautiful dog.
Interesting fact about Janae: One of my first jobs was being the Easter Bunny at the mall.

Longest customer care call: 3 hours
One ReadyTalk tip to share with customers: As the chairperson, use your web controls when hosting a conference call. (Check out: Controlling your Audio Conference on the Web: a Painless Solution to your Audio Conferencing Woes)
Favorite thing about working at ReadyTalk: Everyone who works here is awesome!

Wonder what it was like to be the Easter Bunny? Think you can stump her with an audio and web conferencing question? Ask below.


Name: anonymous
Time: Monday, December 5, 2011

not even in customer care anymore

Name: Bo Bandy
Time: Monday, December 5, 2011

You're right, Janae isn't in customer care anymore. During the past year, Janae has been supporting customers as part of our Account Strategy Team. We love having her as part of the ReadyTalk crew and we hope our customers do too.

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