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Customer Care Spotlight: Josh

Posted by Bo Bandy on
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We talk a lot about the importance of customer service here at ReadyTalk. Today's post is last in a series highlighting members of the customer care team and giving you a chance to get to know them better.

Name: Josh
Title: Customer Care Representative
How Long Have You Worked at ReadyTalk: 8 months

Favorite sports team: Honda Off-Road Racing Team, University of Texas Longhorns
Hobbies: Brewing beer, riding motorcycles, and reading good books, because who wants to read bad ones?
Pets? Kids? Other small creatures at home?: Just the roommates, but they smell like pets sometimes.
Interesting fact about Josh: I've studied 5 languages, 3 of which are dead.

Longest customer care call: 1.5 hours
Favorite Customer Question: The Customer Care number used to be confused with a Dating Line's number. We got lots of interesting requests from that.
One ReadyTalk tip to share with customers: Do a free training. It's a powerful product, and there are so many things you can do with it. Don't let lack of understanding keep you from the fullest extent of what we can do for you!
Favorite thing about working at ReadyTalk: Good people, great company!

Wonder what languages Josh has studied? Think you can stump him with an audio and web conferencing question? Ask below.


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