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How to Choose a Conferencing Provider

Posted by Bo Bandy on
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How to Choose a Conferencing ProviderAccording to a Frost and Sullivan study, web conferencing has the highest usage of any other communications tool. This makes the risks high for IT departments tasked with choosing a conferencing provider. Few tools and services touch an entire organization like conferencing.

Many of our customers selected ReadyTalk as their provider after having bad experiences with other vendors—poor audio quality, unexpected costs, no global support, etc. Deciding it’s time for new conferencing service is the easy part; how do you choose that new provider?

At ReadyTalk, we suggest IT departments evaluate web conferencing vendors based on:

  • Ease of set up and use for organizers and participants
  • Robust, customizable registration
  • Planned and ad-hoc Q&A and polling
  • Application and desktop sharing
  • Compatible with all browsers and operating systems
  • Mark-up capabilities
  • Option for audio delivered via computer speakers (VoIP/Broadcast Audio)
  • Reliable, 24/7 customer service
  • Flexible pricing
  • Ability to integrate with other platforms (CRM, marketing automation, etc.)

What criteria does your company use for evaluating vendors? Are there items that are must-haves?


Name: Richard
Time: Wednesday, July 18, 2012

There are very effective points, you have find out. These are are really helpful to choose a conference service provider.

webinar

Name: Suze
Time: Thursday, July 19, 2012

Hello i would like to know when is the next Webminar meeting since I got this e-mail late. Thank you

Name: Bo Bandy
Time: Thursday, July 19, 2012

Hi Richard, thanks for your feedback. I'm glad this was helpful. Are there other things that you consider when looking at a new vendor.

Name: Bo Bandy
Time: Thursday, July 19, 2012

Hi Suze, I'm not sure which webinar you are interested in, but please check out our webinar series, http://www.readytalk.com/webinars/upcoming. You can see upcoming webinars as well as watch the recordings of previous sessions. Is there a particular topic you are interested in learning more about?

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