According to a Frost and Sullivan study, web conferencing has the highest usage of any other communications tool. This makes the risks high for IT departments tasked with choosing a conferencing provider. Few tools and services touch an entire organization like conferencing.
Many of our customers selected ReadyTalk as their provider after having bad experiences with other vendors—poor audio quality, unexpected costs, no global support, etc. Deciding it’s time for new conferencing service is the easy part; how do you choose that new provider?
At ReadyTalk, we suggest IT departments evaluate web conferencing vendors based on:
- Ease of set up and use for organizers and participants
- Robust, customizable registration
- Planned and ad-hoc Q&A and polling
- Application and desktop sharing
- Compatible with all browsers and operating systems
- Mark-up capabilities
- Option for audio delivered via computer speakers (VoIP/Broadcast Audio)
- Reliable, 24/7 customer service
- Flexible pricing
- Ability to integrate with other platforms (CRM, marketing automation, etc.)
What criteria does your company use for evaluating vendors? Are there items that are must-haves?