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demand generation & marketing operations

Mike Mckinnon, Senior Demand Generation Manager

Mike McKinnon manages ReadyTalk’s demand generation activities and is responsible for the tracking and measurement  of all campaign activity. He is also responsible for revenue lifecycle managment  and making sure marketing and sales are aligned. Mike has 15 years of B2B marketing experience from agency work doing market research and public relations as well as business development for various high tech companies.   Mike  lives with his amazing wife and two amazing daughters who keep him busy. When not busy with his  family, Mike spends his free time climbing rock and ice.   Connect with Mike... read more

Do You Have Zombies in Your Sales Pipeline?

Do you have zombies in your pipeline? You know those opportunities that have stalled out and are shuffling along or just stopped moving altogether. They are, for all intents and purposes, lost deals but the sales rep has usually forgotten to close them out or has kept them open in a vain attempt to resurrect the deal. As we all know, the accuracy of a pipeline is only as good as the analysis to determine if an opportunity truly belongs at a certain stage. So, how do we combat these “walking dead”... Read More » » read more

Form Reposting with Eloqua and Closed Loop Reporting

At Eloqua Experience in Orlando I spoke  about how to do a server side post in Eloqua using javascirpt, cURL and some JSQuery.  A server side post is different than a direct post in that in a server side post, the server is doing some processing before it reposts back to Eloqua. This is often needed when the form in question collects credit card information or some other confidential information you dont want posted back. The problem we had was that our free trial and a buy now form are not... Read More » » read more

Sales Enablement Tools: Data.com

Continuing my posts on sales enablement tools, Data.com is another tool we implemented internally for our sales team. There were several problems we wanted to solve with the implementation of Data.com: Eliminate (or lessen) list building for the operations team and (as an extension of that) lessen the amount of list scrubbing Give our account executives a way to prospect an account and gather the necessary roles and contact information Keep our database as clean as possible with regard to... Read More » » read more

Sales Enablement Tools: ReadyTalk for Outlook

Allowing your sales reps to work within their tool of choice, not only saves time but also, allows the rep to be comfortable and confident when speaking with prospects. Nothing can blow a sales call quicker than faulty technology regardless of whether it is user error. ReadyTalk for Outlook allows your sales reps to invite propsects and launch demos directly through their most used and accessbile software - Microsoft Outlook. Our reps love this product as it allows them to: 1. Start a demo... Read More » » read more

Sales Enablement Tools: ReadyTalk for Salesforce

Product demos and sales presentations are the life blood of a sales rep. The more demos they give and the more presentations they do, the more chance they have of making a sale. Therefore, it is extremely important that reps can track their demo activity as related to their leads/contacts, invite their prospects easily and attach any qualification information they obtain to the prospects recordin in Salesforce. Not only doe this help sales reps manage their pipeline better but it also gives...Read More » » read more

Sales Enablement Tools: Eloqua's Prospect Profiler

This year at ReadyTalk, marketing has seen a significant push to help our Account Executives get the right information at the right time before they make their sales calls. One of the tools that helps them do this is Eloqua's Prospect Profiler. Eloqua gathers a massive amount of behavoiral information about your prospects. However, many times this information is the domain of the marketer since sales reps do not usually have access to Eloqua. Sales reps usually live in your orgnaizations CRM - in... Read More » » read more

Webinar Registrants to Closed Deals

A webinar series can be a great demand generation tool for your sales team. A savvy marketing department can properly qualify leads, segment them and move them down the sale funnel all with a well targeted and executed webinar. However, there are several transition points in the webinar process that often lead to dropped prospects and mishandled opportunities. If you think of your webinar process as a funnel that tries to move people from registration to attendance to interest and then ultimately... Read More » » read more

A Side of Volunteering at SAME Cafe

Today's post is provided by Yun Oudaha,Quality Assurance Engineer. One of the benefits that attracted me to ReadyTalk was the opportunity to volunteer in the community during work hours.  ReadyTalk gives each employee up to 20 hours of paid volunteer time per year.  It allows us to offer our time at places that are only open during business hours.  I recently volunteered at SAME Café, which is open for lunch Monday through Saturday. I met the owners, Libby and Brad Birky, at a friend's BBQ... Read More » » read more

Gaffe of the Month: Embarrassing Search Content

  Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Managers share a recent accident and tips for how to avoid it in the future.   Because Marty was a novice ReadyTalk user, he was a bit nervous about hosting the large audience, which had pre-registered for his upcoming webinar.  He had decided to use ReadyTalk’s Event Services so he could have an experienced ReadyTalk Event Manager on his call to reassure him as... Read More » » read more

2012 is the Year of Clean Data for ReadyTalk

In my last post, I wrote about the importance of assessing the health of your database. Because if you don’t know what is wrong, then you cannot fix it. Once you have assessed the state of your database against your ideal customer profile and your total marketing reach, it is a good idea to benchmark the current state of your databse so you can track improvement. After benchmarking, there are a couple of ways you can go about cleaning and appending data; you can choose to do all of... Read More » » read more

Gaffe of the Month: Using Manual Confirmation

Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Managers share a recent accident and tips for how to avoid it in the future.   When planning an upcoming webinar, ReadyTalk customer Joe opted to use Manual Confirmation when setting up his invitation options.  Manual Confirmation allows the event organizer to confirm individual attendees rather than have it happen automatically. An attendee doesn’t receive the... Read More » » read more

Guest Post: The Five Forces of Marketing

  Today's post is written by Brett Schklar, CMO, Market Creation Group. During his 14-year career, Brett has become a well-known and respected marketing guru, business visionary and community leader in the Denver area. On February 3, he will be presenting a webinar with the American Marketing Association. I’m “jump out of my seat” excited to share with the 5 Marketing Forces that I’ve developed over the years and implemented in over 50 companies through Market Creation Group's strategy process.   He... Read More » » read more

Spring Cleaning Customer Data

2012 is the year of clean data for ReadyTalk.  If you think of your marketing campaigns and processes as the engine of your demand generation car, you can think of clean data as the motor oil. If you put in poor quality oil or no oil at all, your million dollar engine will not perform to standard no matter how hard you press the pedal. There are really three stages to cleaning your database. Assessing the current state of your database, cleaning/appending  current data and then looking at all... Read More » » read more

Guest Post: Are Your Prospects Disappearing into Black Holes?

By Jill Konrath, author of SNAP Selling & Selling to Big Companies Don't you just hate it when hot prospects suddenly stop returning your call?  It's especially hard to deal with when they'd been so eager to move forward with you only weeks before. At first, you assume their lack of responsiveness is an isolated situation that will quickly self-correct. But after repeated failed attempts to connect, you start to question your own sanity. You could have sworn they were interested, but their... Read More » » read more

No Flash? No Problem!

  In the past couple of weeks, there has been a lot of attention around Adobe’s decision to use HTML 5 for mobile applications and games rather than use Flash. This announcement has led to speculation on what this means for web conferencing vendors that use Flash. You can read Ken Molay’s thoughts on it, Is This The Death Knell For Flash-Based Web Conferencing? At ReadyTalk, we’ve designed our service to support both Flash and Non-Flash computer environments. Flash will be around for a long timeWh... Read More » » read more

ReadyTalk Gaffe of the Month: The Recording Never Stops

  Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Specialist Team shares a recent accident and tips for how to avoid it in the future. Recording your conference with ReadyTalk is a great way to share your audio and web conference with others who were unable to attend your meeting. You can send out a link for your recording, embed it in your website and even post it on Facebook! One time Sarah recorded her... Read More » » read more

Eloqua Experience a Hit with ReadyTalk

I just got back from the Eloqua Experience show in San Francisco and it was a great show for ReadyTalk. We showcased our integration into Eloqua that helps marketers streamline their webinar processes and increase conversion rates for their sales team. There was a lot of buzz around our booth and great interest our integration since it solves a large pain point for marketers who run webinars. The attendance at my session also reinforced our perception that marketers are very interested in solving... Read More » » read more

Creating an Organizational Chart

  Today's post is contributed by Nario Young, who works in the accounting and HR department at ReadyTalk. ReadyTalk is a company that has built a culture that is warm and welcoming to new employees. We care about employees and want them to fit in right from the beginning. But for new employees, it can be a  challenging task to learn the names and faces of existing employees. And, because ReadyTalk is growing so quickly, it can be hard for old timers to get to know new employees. We needed an... Read More » » read more

Customer Blog on Meeting Etiquette

Safford Black is COO at Chronicle Graphics, the Denver-based company behind OnePager project presentation software that integrates with Microsoft Project or Excel. This week he wrote a great blog post about the importance of etiquette with online meetings and provided a list of tips. We've included the list but highly recommend reading the details for each item here: http://bit.ly/nxVIvk Be realistic Use your calendar Check your availability Set a reminder Use time zones Come prepared Complete... Read More » » read more

Guest Post: Why Your Social Analytics Stinks

  Yes, you.  Your analytics. Do any of these sound familiar to you? Spending a few hours each week populating an Excel spreadsheet with numbers you painstakingly gather from twitter, Facebook, blogs, and other sources? Drowning in too much data and too many experts trying to get you to do too many things? Depending upon Facebook's web-based insights to measure the impact across all your pages-- locations, products, causes, or whatever entities? Unless you're a small business, your presence is not... Read More » » read more