ReadyTalk

Meet with Confidence

Another Oprah Apology

Posted by Mike McKinnon on
Share this Post:

Oprah is back at it again trying to mitigate the negative feedback from her webcast with yet another e-mail apology. In an earlier post, I linked back to the first apology. Here is the second apology.. There are two things I find interesting about this apology.

One, the service providers, Limelight Networks and Move Networks, continue to insist it was not a capacity problem. In one sentence Oprah says "there were a historic number of users" and that "capacity was not an issue". My question is: If this was the first time they had capacity like this how do they know capacity is not an issue. The apology continues into a very vague explanation of what happened; that is, no explanation. She leaves us with "we are good to go for another try". I had to do some searching on Google to find out what the real problem was. Apparently, it was a coding error that was only uncovered when the system was put under stress. OK, being an employee for a web provider, I can understand this.

The second thing I find interesting is that even Oprah is not immune to the backlash which Web 2.0 can unleash. A cursory search on Google using "oprah's webcast" returns an enourmous number of hits. Spend a little time browsing them and you will see a number of them are people complaining about the webcast or bloggers (like me) writing about its technical difficulties. No doubt, Oprah felt this backlash and it lead to her numerous apologies both through e-mail and on her site.

[tags]Oprah, webcast [/tags]


Comments for Another Oprah Apology

blog comments powered by Disqus

Recent Posts

Does your tech company have what it takes to compete in the Colfax Relay?

Does your tech company have what it takes to compete in the Colfax Relay? Living a healthy lifestyle is an important part of the ReadyTalk culture. When we hire, we look for...

Mobile Optimization Explained

How to Better Market to a Mobile Audience Yesterday, we had the pleasure of sponsoring an AMA Webinar, “Conversion Optimization in a Multi-Device World.” Led by Chris Goward, CEO...

Try out ReadyTalk Video Lab for Your Next Meeting!

Ready to try something new? Check out ReadyTalk Video Lab, an experiential video conferencing and VoIP solution that's ideal for small, interactive meetings. We are asking...

Want One-Click Meetings?

Want One-Click Meetings?   Phone number. Access Code. #. Press *2. Pin number. #. Listen to recording of options. Meeting begins. The traditional method of starting a conference...

Love Your Mobile Phone? So do we.

Love Your Mobile Phone? So do we. You probably spend more time with your mobile phone than you do with your significant other. After all, it’s with you at work, your commute and at...

Stop. Collaborate and Listen.

Stop. Collaborate and Listen. ReadyTalk plays an important role for teams who want to collaborate during meetings. Unlike webinars with only one or two presenters, collaborative...

Meetings! Meetings! And More Meetings! How Much are They Really Costing You?

Are you running from meeting to meeting? Are there clear agendas, action items and decisions being made in all these meetings?  Do you even know why you were requested to attend?...

Technology Tools for Remote Workers

Technology Tools for Remote Workers Telecommuting, remote work and flex schedules are rising in popularity. On a recent webinar, Out of the Office: Tips and Best Practices for...

Improving Your Remote Work Experience

Improving Your Remote Work Experience Being a remote employee can be both rewarding and challenging. You’re often reliant on in-office colleagues to communicate important details,...