ReadyTalk

Meet with Confidence

Customer Care Spotlight: Kevin

Posted by Mike McKinnon on
Share this Post:

Today's post is part of an ongoing series that spotlights the team that delivers ReadyTalk's amazing customer service.

Name: Kevin (aka KB)
Title: Director of Customer Care
Time at ReadyTalk: 9.5 years

Favorite sports team: Colorado State Rams
What keeps KB running?: KB enjoys spending time with Lucy, his Shepard-Chow mix. In December, KB and his wife will be busy keeping up with their new baby.
Hobbies:Volleyball, skiing, running and camping.
Interesting fact about KB: He played on the 2001 and 2002 USA Australian Rules Championship Football Team - the Denver Bulldogs.

Longest customer care call: KB once spent two hours on the phone with a customer to make sure her questions were answered and that technical issues were fully addressed.
Favorite customer request: Can you tell me what timezone I am in?
One ReadyTalk tip to share: Know what slides you have uploaded into your Chair controls. You never know who may come in as a co-presenter!
Favorite thing about working at ReadyTalk: The people - everyone really believes in helping each other as well as the customer.

Wondering what KB is naming his baby? Think you can stump him with a technical question? Tell us in the comments.


Comments for Customer Care Spotlight: Kevin

blog comments powered by Disqus

Recent Posts

How to Target a Demand Generation Audience vs. a Nurturing Series

How to Target a Demand Generation Audience vs. a Nurturing Series   A basic marketing funnel includes three phases: demand generation, lead nurturing and sales. It's like a person...

Cost Analysis of Webinar Leads

 Cost Analysis of Webinar Leads Webinars have gained popularity as a cost effective lead generation tactic in the past couple of years. Depending on your webinar strategy, the...

Webinar Promotion Q&A with Marketing Experts

Your Webinar Questions Answered by HourlyNerd's Dan Slagen and ReadyTalk's Shawn Cardinal On August 19, Dan Slagen, the CMO of HourlyNerd spoke on ReadyTalk’s webinar series about...

Watch your audience go from yawn to yay!

ReadyTalk Hosts Susan Stewart on our Webinar Series Time and time again people eagerly register for webinars, to only drift off from the live event and leave the webcast wondering...

The Cost of Bad Data

Cost of Bad Data Bad data is data that is not perfect – it could be incorrect data, data with missing chunks or data that is delayed. Most businesses do not realize it yet, but bad...

Optimize Your Webinar Spending with the Webinar ROI Calculator

Optimize Your Webinar Spending with the Webinar ROI Calculator As a marketer, you’re probably asked to provide weekly results in order to justify your budget and efforts. Week over...

ReadyTalk Makes Outside Magazine's 2014 list for "Best Places to Work"

The 2014 Outside Magazine “Best Places to Work” winners have been released, and ReadyTalk is happy to announce that we have made this year's list. For the past seven years, Outside...

6 Perspectives On Realistic Goals For New Advocate Marketing Programs (Guest Post)

6 Perspectives On Realistic Goals For New Advocate Marketing Programs If you’re anything like me, you have to set explicit goals for yourself before you can get anything really...

Find the Paths Your Customers Follow (Guest Post)

Find the Paths Your Customers Follow SHINY OBJECTS ARE DISTRACTING ReadyTalk recently invited me to provide a webinar on delivering content for demand generation and customer...