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Customer Care Spotlight: Kevin

Posted by Mike McKinnon on
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Today's post is part of an ongoing series that spotlights the team that delivers ReadyTalk's amazing customer service.

Name: Kevin (aka KB)
Title: Director of Customer Care
Time at ReadyTalk: 9.5 years

Favorite sports team: Colorado State Rams
What keeps KB running?: KB enjoys spending time with Lucy, his Shepard-Chow mix. In December, KB and his wife will be busy keeping up with their new baby.
Hobbies:Volleyball, skiing, running and camping.
Interesting fact about KB: He played on the 2001 and 2002 USA Australian Rules Championship Football Team - the Denver Bulldogs.

Longest customer care call: KB once spent two hours on the phone with a customer to make sure her questions were answered and that technical issues were fully addressed.
Favorite customer request: Can you tell me what timezone I am in?
One ReadyTalk tip to share: Know what slides you have uploaded into your Chair controls. You never know who may come in as a co-presenter!
Favorite thing about working at ReadyTalk: The people - everyone really believes in helping each other as well as the customer.

Wondering what KB is naming his baby? Think you can stump him with a technical question? Tell us in the comments.


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