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Customer Care Spotlight: Toby

Posted by Mike McKinnon on
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We talk a lot about the importance of customer service here at ReadyTalk. Today's post is part of a series highlighting members of the customer care team and giving you a chance to get to know them better.

Name: Toby
Title: Customer Care Representative

Favorite sports team: IU Hoosiers, Notre Dame Fighting Irish, Indianapolis Colts
Hobbies: Cooking
Pets: Two cats - Mia and Mo
Interesting fact about Toby: He collects pint glasses from different breweries. But more importantly, he and his wife are expecting their first child in February.

Longest customer care call: 3 hours and 36 minutes, which is a ReadyTalk record.
Favorite customer request: Help - I've forgotten my passcode.
One ReadyTalk tip to share with customers: Use our web controls for you audio calls also. Our interface interacts with the audio and it allows you to navigate the call more easily.
Favorite thing about working at ReadyTalk: The team!

Think you can stump Toby with a technical question? Want his favorite recipe? Share your questions in the comment section.


Name: Anna
Time: Saturday, November 20, 2010

Toby you are a super star! Thanks for being there to answer all my whacky questions and for the great conversation!

Name: Toby
Time: Thursday, December 2, 2010

Anna is the real super star. She always knows how to stump me :-). I thank you for your positive feedback. Can't wait for our next chat!

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