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Gaffe of the Month

Posted by Mike McKinnon on
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Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Specialist Team shares a recent accident and tips for how to avoid it in the future.

 

When scheduling an upcoming meeting in Conference Center, John set up his meeting for web and audio. For the audio portion, he selected Operator Assisted instead of On-Demand because it was an important, high profile webinar and he wanted it to be flawless. When you select the Operator Assisted option, you are asked to provide a telephone number for your participants to call.

Because John had not scheduled an Operator Assisted event with ReadyTalk, he inserted the US & Canada Toll-Free number in this blank field. When this option is selected the number is inserted into the invitation or confirmation e-mail excluding the access code.

About 30 minutes before his meeting was to begin there were 250 confirmed participants who didn’t have an access code when they dialed in. A participant called in for help and ReadyTalk’s Customer Care Team came to the rescue. They helped John send out a meeting update e-mail including the access code. They also helped John insert a welcome slide into his presentation including the access code for dialing into the audio conference.

There are a few things that John could have differently:


  • If he wanted to schedule an Operator Assisted event, he could schedule it 24 hours in advance of his meeting here. Once the ReadyTalk Events Team generates a dial-in number, they will give that to John who can insert that special number into his scheduled meeting.

  • If he wanted to use standard audio with no Operator, he can select that audio option when scheduling his meeting and it will auto-fill the invitation or confirmation e-mail with both the dial-in number and the access code.

  • If he wanted to send out his own e-mails with the dial-in information he could have included both the US Toll-Free dial-in number and his access code.


Do you have a webinar or web conferencing gaffe that you’d like to share? Share it below.

 

 


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