Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Managers share a recent accident and tips for how to avoid it in the future.
Because Marty was a novice ReadyTalk user, he was a bit nervous about hosting the large audience, which had pre-registered for his upcoming webinar. He had decided to use ReadyTalk’s Event Services so he could have an experienced ReadyTalk Event Manager on his call to reassure him as well as address any technical issues or questions as they arose.
As part of his training webinar, Marty planned to use application sharing to walk his participants through his company’s online software. Prior to his live event, in order to ensure he was prepared to switch over to the appropriate webpage after starting his live web conference, he navigated to his company’s homepage on the already open internet browsing window. Earlier in the day, Marty had used Google to search for something rather personal – something most folks would likely rather not broadcast to a group of colleagues, customers and prospects.
When the live webinar started and Marty switched into application sharing mode, the Google toolbar at the top of his browsing window was displaying awkward search he typed in the search field earlier in the day. The ReadyTalk Event Manager quickly noticed this, and was able to send a private Chat to the chairperson to advise him to delete what he’d typed in the search field.
Marty could have avoided this error and embarrassment either by opening a new browsing window for his ReadyTalk webinar, or simply clearing out any Google searches from the toolbar prior to starting his web conference.
Are there accidents or tips you would like our account managers to address? Share your questions below and we’ll provide some insight. You can also check out the best practices section of the website for more ideas.