Thu
23
May

demand generation & marketing operations

Mike Mckinnon, Senior Demand Generation Manager

Mike McKinnon manages ReadyTalk’s demand generation activities and is responsible for the tracking and measurement  of all campaign activity. He is also responsible for revenue lifecycle managment  and making sure marketing and sales are aligned. Mike has 15 years of B2B marketing experience from agency work doing market research and public relations as well as business development for various high tech companies.   Mike  lives with his amazing wife and two amazing daughters who keep him busy. When not busy with his  family, Mike spends his free time climbing rock and ice.   Connect with Mike... read more

Web Conferencing Gaffe of the Month

  Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Specialist Team shares a recent accident and tips for how to avoid it in the future.   On the web conferencing interface, a chairperson can maintain and control the audio conference by muting and un-muting the conference or more specifically, muting, un-muting, disconnecting, and renaming individual audio lines. In smaller conferences, many chairpersons will... Read More » » read more

Four Ways to Get Social With Your Webinar Attendees and Content

  By Elaine Ellis Most marketers view social media as more work – smart marketers view social media as a way to leverage more out of the work they’re doing. Webinars have a lot of steps to make them successful but adding in a dose of social media can make webinars a better experience for everyone involved. Here are four ways Trada has learned to use social media to get more out of their webinars. 1. Share a Hashtag but Incentivize Attendees to Use It   You probably already knew to create a hashtag for... Read More » » read more

ReadyTalk Technical Recruiting: “Digging for the Developer”

  It’s no secret that finding top technical talent in the Denver market is competitive; the Denver Post published an article back in February 2011 that headlined “Colorado Companies Struggle to find Software Developers."  ReadyTalk has made the effort to face this competition head on by hiring us, Katie Green and Catherine Harrison! We focus specifically on finding the top technical talent by scaling the pages of the internet and hitting the Denver tech scene. We search for the geekiest,... Read More » » read more

Gaffe of the Month

Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Specialist Team shares a recent accident and tips for how to avoid it in the future.   When scheduling an upcoming meeting in Conference Center, John set up his meeting for web and audio. For the audio portion, he selected Operator Assisted instead of On-Demand because it was an important, high profile webinar and he wanted it to be flawless. When you select the... Read More » » read more

Gaffe of the Month

Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Specialist Team shares a recent accident and tips for how to avoid it in the future.   Once upon a time, Sarah, a webinar organizer, wanted her clients to know about the company’s upcoming webinar. Hoping to spread the word, she used ReadyTalk’s social media tools to post the webinar registration link to her company’s corporate Facebook page. Usually, sharing on... Read More » » read more

What are the Best Practices for Managing Teleworkers?

  As government agencies begin to implement telework policies, managers are new to managing remote employees and challenged to avoid disruptions in day-to-day work as employees begin telecommuting. While it may be challenging at first, it is possible to maintain workflow and organizational processes. In a recent white paper, “Best Practices for Managing Teleworkers: Changing Attitudes, Changing Ways,” analysts from Frost and Sullivan discuss practical steps managers can take to limit disruption... Read More » » read more

Eloqua Cloud Connectors for ReadyTalk: What it Means to a Marketer

  “Spreadsheet hell” is what we call it at ReadyTalk. It happens when your conferencing service data is isolated from your marketing automation service. It delays lead follow-up, lead scoring and the lead nurturing process. It complicates the entire process and can lead to data errors. As a marketer, I am always looking for ways to accelerate lead conversion, arm my sales team with valuable information, simplify reporting and gain a solid understanding of metrics.  The new Eloqua Cloud Connectors... Read More » » read more

Using Web Conferencing to Improve Marketing and Boost Sales

By Melanie Turek, Industry Director, Frost & Sullivan Recently I was speaking with Karen Gwynne, Director of Sponsorship at the American Marketing Association, about how the AMA is using web casts to increase membership in the organization. Gwynne says that if a prospect attends three or more web casts, he or she is far more likely to join the organization as a dues-paying member, and stay loyal to the AMA in the months and years to come. Not surprisingly, the AMA is taking advantage of web... Read More » » read more

Guest Post: Pay for a Webinar? Why not?

By Melanie Turek, Industry Director, Frost & Sullivan As companies get more comfortable delivering content over the Internet, they are looking for ways to actually make money in the process, by charging attendees to participate in the events. This is not a new idea, of course. Organizations have long offered events and training sessions for a fee—sometimes, a very steep fee. People will pay hundreds, even thousands of dollars to learn more about their industry, develop best practices, and... Read More » » read more

ReadyTalk's new partner program

ReadyTalk is always showing our customers new ways to use our web conferencing services. Whether you are trying out teleworking, collaborating with colleagues worldwide, or hosting your own lead generation webinar series, ReadyTalk assists you with your business every day. Now ReadyTalk expands their reach with a new Partners Program. Partners come in all shapes and sizes and we chose to develop a program that offers flexibility and suits a variety of business models. Our first recruitment push... Read More » » read more

Using webinars to generate revenue

As web conferencing technology becomes more sophisticated and companies become more adept at delivering high value content, a new trend has emerged in hosted webinars. Companies are now asking the questions “Why can’t we charge for this information?” -- after all, the hosting companies frequently pay for expert speakers, spend a lot of time on production value and promotion. Working for a web conferencing company, I see daily the amount of effort and time it takes for us to host our webinar... Read More » » read more

Series on Webinar Use Cases Continues

We had our first use case webinar on Online Training in February. In case you missed it you can access the recording online. The speakers did a great job outlining how they made their programs successful and what features they found most helpful within a web conferencing platform. I hope you can find the time to join the two remaining webinars on using webinars for revenue and demand generation. They are listed below: Webinars for revenue generation on March 30, 2011 at 2 p.m. EST, features two... Read More » » read more

In Celebration of Telework Week

In the spirit of Telework week, each person in our department was able to work from home for a day. My day was Wednesday - a good day by any stretch. It is nice working for a company that values work-life balance. Plus, it does not hurt that the web and audio conferencing software we develop is designed to assist remote employees work collaboratively with other employees. There are certainly some great advantages to working from home but as I discovered some disadvantages as well. I came up with... Read More » » read more

Customer Training Drives Satisfaction, Loyalty and Success

By Melanie Turek, Industry Director, Frost & Sullivan     “An educated consumer is our best customer.”   That’s the tag line from a series of TV ads that ran on the local station when I was a kid in New York, for a mom-and-pop clothing store. It was a counter-intuitive message for the time, but it’s always stuck with me, because it’s always made sense. And it’s as true today as it was back then. As all sales managers know, it’s easier to get more business out of an existing customer than it is to land... Read More » » read more

ReadyTalk Targets Government Agencies with Conferencing that’s Easy to Use and Now Easier to Buy

Post by John Andrews, director of government business development for ReadyTalk The Small Business Administration (SBA) has used ReadyTalk’s easy to use conferencing solutions to help small businesses for years. And now, ReadyTalk’s Government Services Administration (GSA) contract is making it easier for other Federal, state and local organization to acquire and use ReadyTalk’s services. At a time when governments are supporting new Telework mandates and trying to achieve sustainability goals,... Read More » » read more

Effective Online Training: Tips from the Experts

Online training, both internal and external, has exploded over the last several years as web conferencing services become more adept at handling the needs of online trainers. Additionally, the economic downturn has forced many organizations to move their physical training event to a virtual space for cost savings. In the process, they realize that web conferencing services can create dynamic learning opportunities that were impossible with a physical event. In response to the increasing demand... Read More » » read more

Corporate Training: Now, More than Ever

Corporate Training: Now, More than Ever By Melanie Turek, Industry Director, Frost & Sullivan When I ask C-level executives about their biggest concerns when it comes to deploying new technology, one topic always tops the list: training. That’s a bit of a head scratcher, really. Training is, after all, something completely under a manager’s control. But in fact, with the increasingly virtual nature of the workplace, it’s harder than ever to make sure employees get the training they need—whether... Read More » » read more

3 Webinars + 3 Use Cases = Lots of Value

During the next three months, we will be featuring a series of webinars to showcase three use cases for webinars – demand generation, online training and ecommerce. Webinars are an extremely versatile tool. By their very nature, they are a engaging medium that provides an immersive and interactive experience for the participants. The experience, when combined with the technology behind the scenes, allows webinar hosts to learn a great deal about their participants. This information can be used to... Read More » » read more

Customer Spotlight: American Marketing Association

ReadyTalk is the conferencing provider for the American Marketing Association. For the past three years, the AMA runs their weekly webcast series using ReadyTalk’s webinar services. The series focuses on marketing thought leaders as they cover today's most relevant marketing challenges. The AMA has conducted over 100 webinars on the ReadyTalk platform. They use the ReadyTalk service to capture all registration data for the event, send out reminders and conduct post event follow. The polling... Read More » » read more

Measuring Marketing Qualified Leads

This post is the third and final post in a series on Creating a Service Level Agreement between Marketing and Sales. Previously in this series, I discussed the creation of an SLA that contains a definition of a marketing qualified lead (MQL) and a process for level of effort. In the final post on this topic, I wanted to show you how you bring this all together with reporting and what Brian Carrol refers to as Closed Loop Feedback. As with any process change, proper tracking and reporting... Read More » » read more