Mon
20
May

demand generation & marketing operations

Mike Mckinnon, Senior Demand Generation Manager

Mike McKinnon manages ReadyTalk’s demand generation activities and is responsible for the tracking and measurement  of all campaign activity. He is also responsible for revenue lifecycle managment  and making sure marketing and sales are aligned. Mike has 15 years of B2B marketing experience from agency work doing market research and public relations as well as business development for various high tech companies.   Mike  lives with his amazing wife and two amazing daughters who keep him busy. When not busy with his  family, Mike spends his free time climbing rock and ice.   Connect with Mike... read more

Social Media Marketing: A Useful Investment, or a Supreme Waste of Time?

Throughout recent years, the use of social media has skyrocketed (see: http://socialmediaatwork.com/social-media-statistics/). People everywhere are using twitter, facebook, myspace, linkedin, and the endless other social media sites to stay in touch with family and friends, promote businesses, find people, and discover new information. These tools are intriguing, yes, but the real question is whether they are useful for marketing, or just a sidetrack that will put you hours behind in your...Read More » » read more

Web Conferencing: Environmental Savior

In my last post I explored the slightly (or highly) unpleasant inconveniences of saving the environment. We can all envision ourselves as the heroic saviors of our mother nature by waking up at 4 AM to bike to work and later sorting through the trash to find items to compost/recycle, but it is actually executing all of these things that is the problem. Luckily, there is a way to go green that requires zero self-sacrifice, and will actually save you money.Let’s think about this new “going green”...Read More » » read more

The Sacrifice of Going Green

What does “going green” mean? Does it mean saving all of your money for months on end to go out and buy solar panels, an electric car, or “off the grid” kitchen appliances (when all you really wanted was that special 60 inch flat screen TV)? Does it mean only taking a shower every 3 days instead of 2 twice daily? Does it mean only consuming locally produced food for the rest of you life, and thus never being able to eat those delicious peaches that only grow in Georgia? All of these things do,... Read More » » read more

Webinars Increasing in Popularity

At ReadyTalk, a growing portion of our business is what we call our Event Services. Our event services department is responsible for the scheduling, managing and execution of our customer's webinars. We have seen this section of our business grow tremendously over the past year. Webinars are web conferences that usually have a large number of participants and are used mainly for education or lead generation. For instance, we have one client in the medical industry that uses their webinars to... Read More » » read more

Lead Scoring

I am currently working on lead scoring here at ReadyTalk. The first step for me was to sit down with the sales team and decide on what constitutes a qualified lead. This in terms of demographic profile (title, industry, function) as well as behavioral attributes (visiting web page, attending a seminar or downloading a whitepaper). Most of the literature I read about lead scoring has you assume that at a certain lead score, a potential buyer is ready to be called upon. On the surface, this seemed... Read More » » read more

More “Ps” in Podcasting: Publishing, Promoting, and Perfecting

To tell you the truth, I'm getting pretty full of these podcasting "Ps." Luckily, there are only a couple left, so I'll finish them up so I can move on to something else like - oh, I don't know - carrots? Once you've started producing your podcasts, you'll need to "Publish" them so they're available for listening. Publishing consists of three main steps: Host: Your podcasts need to be available for downloading via the Internet. You can either host them on your own website or use a podcast hosting... Read More » » read more

The 5th “P” in Podcasting: Producing

My podcasting "Ps" are pretty much frozen by now, but I'll reheat them and serve up another helping. The last "P" I talked about was "Planning." Once you've done that, you're ready for the next "P": "Producing." This is where the "Ps" really start to get good. Producing podcasts consists of creating the content and recording it. Here are some best practices to keep in mind as you produce your podcasts: Content is king. Make sure the content is something your listeners will value. Also, get to the... Read More » » read more

The 4th “P” in Podcasting: Planning

So far, my blogs on podcasting have served up 3 "Ps" talking about the "Popularity" of podcasting, the "Pros" of including podcasting in your communication strategy, and the "Possibilities" for podcasting topics. Now I'll add some meat to those "Ps", meaning I'll try to give you some information on podcasting that you can actually use. In this blog, I'll discuss how to "Plan" your podcasts (yes, I'm still dishing out "Ps"). One of the most common problems that plagues podcasting is "podfading,"... Read More » » read more

Economy and Web and Audio Conferencing

No doubt the current economy is forcing some companies to rethink their travel policies. To make matters worse the cost of travel is increasing faster than inflation. According to the American Express Global Business Travel Forecast, the average cost of a domestic business trip — including airfare, lodging and car rental costs — will rise 6% in 2008 to $1,110. The average cost of an international business trip will rise nearly 7% to $3,171. The projected increases in travel costs are likely to...Read More » » read more

Unified Communications

Unified Communications (UC) has been a buzz word floating around the telecommunications industry for some time now. However, very few people understand what UC is or what it can do for your business. As a web conferencing company, we are ultimately interested in tracking this trend because web conferencing is a form of communication. Cisco's purchase of Jabber is a strong case for the emerging presence of UC. So, what is Unified Communications? According to the International Engineering... Read More » » read more

The 3rd “P” in Podcasting: Possibilities

In previous blogs, I've been discussing the "Ps" in podcasting. The first "P" was the "Popularity" of podcasting, The second "P" was the "Pros" for companies to podcast. The third "P" of the peas in a pod metaphor I'm hacking to death here is the "Possibilities" for business podcasts. It isn't exactly enough for a meal yet, but hey, I'm getting there. You can blog about anything or nothing, and many people do. The same is true for podcasting. But if you want people to actually listen to your... Read More » » read more

Surrounded by the DNC

ReadyTalk is located just a quarter mile from the Democratic National Convention (DNC) which has been an interesting experience. From a marketing point-of-view, it has supplied some great web conferencing campaign opportunities. We offered Denver businesses free web conferencing and audio conferencing so they could telecommute while the DNC kept them out of their offices. There were also over 15,000 journalists in town that covered the event. We joked about running through downtown holding a...Read More » » read more

Competitive Intelligence

When I was informed that my primary task at ReadyTalk would be garnering competitive intelligence (CI) for the web conferencing industry, I was intrigued by the idea but did not know what to expect. Despite not being very educated on the subject of CI, I started formulating a plan based on what I knew and a list of guiedlines to follow. I admit that I was excited about this project and eager to get started. Over a month has passed since the briefing on the CI task and I am pleased to report that... Read More » » read more

Generating Marketing Campaign Ideas

At ReadyTalk, we are constantly thinking about new and creative campaigns we can run that will help our customers get more out of their web and audio conferencing or get non-users to start using our conferencing service. Sometimes these ideas comes like bolts of lightening and the campaign comes together without a hitch. Other times ideas are hard to come by and you are stuck with campaign block. Ideas for campaigns are everywhere;we just need to be looking and listening for them. I have been in... Read More » » read more

Web Conferencing for the DNC

The Democratic National Convention is in town next week. There is alot of preparation going on as secruity is being put in place, routes are being mapped and highways are being closed. The Denver Post reports that some companies are forcing vacation time while others are telecommuting for the week. Being located in the middle of Downtown Denver, we are also feeling the crunch of tightened security and increased traffic. To help the local companies out during this week, we are offering free audio... Read More » » read more

Web Conferencing Development

We have been busy here at ReadyTalk over the past several months putting on some final additions to our new release this Fall. This release is more of a UI re-design and terminology change to keep up with the changing demands of the web conferencing market. Currently, our product allows you to manage on-demand meetings or web events. The distinguishing feature between events and meetings being that events required registration. This created two issues for us. Customers doing on-demand meetings... Read More » » read more

Learning About Marketing Automation

Over the past several weeks, our team has been evaluating marketing automation systems, which will help us have quantifiable measurements of our campaigns, a more systematic way of nurturing prospects and scoring leads and a better idea of ROI. I wonder about the adoption rate for these technologies. Our customers range from extremely sophisticated with complete marketing processes and supportive technology in place, to being unaware that these technologies exist. This sophistication seems...Read More » » read more

Webinar Drop Offs

What causes your participant's to drop off of your webinar? Why are your events consistently losing listeners? Well, MarketingSherpa might have the answers. MarketingSherpa gives us this nifty little bar graph to show the to reasons for webinar drop-off. According to their research, the top reasons are:                   Content was not as advertised Presenter read from slides Webinar was too salesy Already knew the information Webinar was 1 hour long Presenter spoke slowly   As expected poor content and... Read More » » read more

The 2nd “P” in Podcasting: Pros

  My peas that I planted this summer are really producing right now. That's more than can be said for my contributions to the ReadyTalk blog lately, ever since I came up with the peas in a pod metaphor a few weeks ago to talk about podcasting. In that blog entry, I introduced the first "P" in podcasting - "Popularity" - and argued that both the popularity and potential for podcasting are growing. (Okay - that was 2 "Ps", but who's counting?) Spurred into action by my garden, I'll continue with the... Read More » » read more

A Summer in Colorado

I have been at ReadyTalk for one month now and my efforts have been focused on competitive intelligence. This requires me to perform infinite research on a number of ReadyTalk’s competitors. In the past few weeks, web conferencing has become my new best friend. I can tell you who the market leaders are, what features each service offers and why a “free conferencing” service is not really free conferencing.   My summer began in Ghana, Africa where I was on a Social and Economic Study Tour. Three... Read More » » read more