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ReadyTalk Gaffe of the Month: The Recording Never Stops

Posted by Mike McKinnon on
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Accidents happen. At ReadyTalk we’re committed to helping our customers prevent accidents and mistakes. Each month, ReadyTalk’s Account Specialist Team shares a recent accident and tips for how to avoid it in the future.

Recording your conference with ReadyTalk is a great way to share your audio and web conference with others who were unable to attend your meeting. You can send out a link for your recording, embed it in your website and even post it on Facebook! One time Sarah recorded her conference, but then accidentally forgot to end her audio conference call and left the recording line going…for more than 30 hours! Unfortunately, it went unnoticed for several months and Susan continued to store the recorded conference.

Each month Sarah would receive the recording hosting charges for her recording, and unfortunately kept paying for this large recording without catching the error. Once she realized and called ReadyTalk to discuss the problem, we were able to get it all resolved.

To avoid this problem, there are a few things that Sarah could have done differently:


  • Press the Stop Recording button in her web-based Conference Controls after ending her web meeting.

  • Press *2 and then 1 on her phone to end the recording.

  • Hanging up the phone as the Chairperson to end the audio conference, which automatically ends the recording (unless she had put the conference into continuation mode).

  • Double checking that her audio conference had ended by looking in her Conference Controls and seeing if any line is still dialed into the audio conference.


Do you have a webinar or web conferencing gaffe that you’d like to share? Share it below.

 


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