. It has been in business since 1929. This is Ray Durfee. He sits in a big chair by the entrance and greets everyone that walks in. If he does not know your name, he introduces himself. You can bet he remembers your name the next time you come in.
He has succeeded by building relationships with every single one of his customers. He is not a hardware store - he is Ray Durfee.
Success is a relationship away.
[tags]Customer service, Durfee's, Home Depot, Lowes, [/tags]