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Unified Communications

Posted by Mike McKinnon on
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Unified Communications (UC) has been a buzz word floating around the telecommunications industry for some time now. However, very few people understand what UC is or what it can do for your business. As a web conferencing company, we are ultimately interested in tracking this trend because web conferencing is a form of communication. Cisco's purchase of Jabber is a strong case for the emerging presence of UC.

So, what is Unified Communications? According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes.

Great so what does that mean? To put it simply, unified communications integrates all the systems that a user might already be using and helps those systems work together in real time. For example, unified communications technology could allow a user to seamlessly collaborate with another person on a project, even if the two users are in separate locations. The user could quickly locate the necessary person by accessing an interactive directory, engage in a text messaging session, and then escalate the session to a voice call, or even a video call – all within minutes.

Another important part of UC is its ability to eliminate device and media dependencies as well as reduce latency. Latency is the delay between receiving information and acting upon that information. The idea is that by having a unified communications infrastructure linked (typically using web services) you can automate the process of setting up conference calls, web conferences or any other method of communication so that you can get hold of the necessary people more easily and quickly, and thereby make decisions faster.

What does this mean to a web conferencing company like ReadyTalk or to your company? In the next blog, I am going to talk about how at ReadyTalk we are doing our best to reduce latency and device and media dependency.

 


Name: Bryan Wilson
Time: Thursday, May 28, 2009

I think companies like ReadyTalk will ultimately be big players in the Unified Communications space. With everything moving towards the web and every device we own becoming part of that web, services are going to increasingly be more virtual than hardware based. It won't matter what device I have because as long as I have a screen, microphone and camera, I can use that service from anywhere! Companies like Cisco are betting that corporations won't get on board with this idea, but ultimately they won't have a choice because the cost of managing their own systems will be too much compared to what they can get for a much lower price point and next to no Capital Expenditures. My thoughts anyway..... I need to connect you guys to a company I know who is licensing Videoconferencing technology designed to run over general purpose internet networks. SIP based that is capable of 720p Resolution and communications with legacy vc systems like Polycom, Tandberg & Lifesize. Could be an amazing addition to your offerings.

Name: Bryan Wilson
Time: Thursday, May 28, 2009

Sorry, I meant to say SVC Based (Scalable Video Coding). Just like Streaming Video.

Name: Gomoco
Time: Tuesday, November 16, 2010

i'm fully behind this article thats is why i'm working on attaining qualifications in this field and microsoft exchange 2007 and 2010 are already getting behind this

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