I attended my first ReadyTalk web seminar a few weeks ago ("attended" being a euphemism for "sat in my scivvies in front of my iMac"). In fact, it was my first web seminar ever. I'm not a Luddite - I've just never had a reason to attend one before. But this seminar was on podcasting, and as a parent, I consider it good policy to learn about new technology before my kids do.
I didn't want to go into the seminar totally clueless, so I downloaded and read a couple of ReadyTalk's whitepapers on podcasting. I learned that podcasts are digital recordings of audio or video content that you can download to your computer, iPod, or cell phone and listen to whenever you want. ReadyTalk provides services to record and host podcasts.
Armed with this knowledge, I signed up for the podcasting seminar on the ReadyTalk website. It was really easy to do and more importantly, didn't cost me any money. They didn't even ask me any personal information, like would I be attending in my scivvies. I get very skittish whenever I feel my privacy is being invaded, so that was refreshing.
The problem was, I waited until 10 minutes before the seminar began to sign up for it. By then, it was apparently too late to attend because I never got an email confirmation with the instructions for getting into the seminar. My bad.
So I called up ReadyTalk for help. I expected to be put into phone menu purgatory, but instead, a really nice, young-sounding woman answered. I explained my problem and she apologized profusely as if it were her fault that I was such a ninny for signing up so late. Then she immediately put me into the seminar. I can't remember the last time I had such a pleasant customer support experience. In fact, it was so good, I'm hoping to screw up again next time.
The web seminar itself was excellent. Shawn Cardinal, ReadyTalk's Training Director delivered it. He was engaging, professional, and knowledgeable. That's really important in a web seminar because unlike an actual seminar, there's usually no one sitting next to you to keep you awake. Particularly if you're in your scivvies.
Bottom line, attending this ReadyTalk web seminar was such a positive experience, I plan to sign up for more. The Web Seminar Series covers topics such as web conferencing for franchises, preventing conflict escalation, and taking the guesswork out of hiring, among many other diverse topics. And they're all free.
I might even dress appropriately for the next one.
[tags]podcasting, web seminars, customer service[/tags]