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A Change of Heart on Customer Service

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Today's post comes from Abigail Wall, an account manager with ReadyTalk.
 
How often do you have to call Customer Service? Does the thought of doing so excite you?

If your customer service experiences are anything like mine you may dread calling another Customer Service Team. I get tired of the computer automated prompts when all I want to do is ask a quick question. I usually exhaust all of my online support options before picking up the phone and making the dreaded call. I plan on waiting for several minutes, jumping through hoops and then finally being able to speak with a live person who can help me.

However, this perspective was immediately challenged once I started working at ReadyTalk a couple of years ago. Our in-house Customer Care Team will pick up the phone within seconds of our support number being dialed. I dare you to test it out: 1-800-843-9166. Our team knows the ins and outs of our product and can have you on your way in a matter of minutes. However, if you have several questions, please feel free to ask them all, our Team is not on the clock to get you off the phone. They have won me over and I have had a change of heart about customer service everywhere.

Lauren Riley, from the Alaska Small Business Development Center has been able to interact with our Customer Care Team on a few different occasions. She shares:

I have had nothing but amazing customer service from ReadyTalk! Every time I call or submit an inquiry I get a personal response right away. I have called, emailed, and chatted with Representatives looking for assistance and each time I have been helped to the best of their ability. We use older Apple products for some of our workshops which aren't always compatible with today's technology and I had a rep who worked with me for an hour and a half to make sure we were able to use ReadyTalk on it. I also worked extensively over the phone with a Rep who helped me fix the audio issues we were having with some of our workshops. Since I have put into effect the tips given by the Rep to improve audio I haven't had a single complaint from an attendee.

It's SO nice to work with a company with workers as professional, caring, and helpful as ReadyTalk. I recommend ReadyTalk frequently to my outside presenters and sister organization and it is solely based on customer service.

Our Customer Care Team is here to support both you and your participants. Please encourage your participants to give us a call so that we can help them and you can focus on your presentation. Our Team is available by phone (1-800-843-9166), e-mail (support@readytalk.com), and chat through our website.

Our Team is made up of not only knowledgeable individuals, but also really great people. They are fun to work with and genuinely care about helping others. Please give our Customer Care Team a call today so they can help change your customer service perspective as well.

 


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