Friday, January 4, 2013 in Audio and Web Conferencing
Today's guest post comes from Michael Morrison, director business development and marketing, at Solution-Soft. Solution-Soft is a leader in date and time testing tools as well as data storage and fil transfer. Micahel has been a ReadyTalk customer since 2008 and today he shares his experience with ReadyTalk's audio and web conferencing services.
, we use ReadyTalk for many of our web and phone conferencing
needs. We use it for a number of reasons but the greatest is that our standard POTS system only allows us to connect two incoming or outgoing lines at a time from one phone set. We really value the the Meeting Recording. This option is useful for replaying a call if someone wasn’t able to make a meeting to catch-up on what transpired.
We also use ReadyTalk for customer support. It's easy for us to start a meeting and have a customer join. From there, the customer can give us control of their machine. It allows us to easily help customers to setup/configure our software as if we were in the same room. A number of our customers use other web conferencing tools from other companies. We've found that these are not as easy to use or have defects that impact web sharing. Several times we’ve had meetings start on these other platforms and had to migrate the meetings to a ReadyTalk conference rather than try and debug the issue with the other tool.
We are more than happy with the reliability and breadth of features ReadyTalk provides us.
Do you have want to share your experiences with ReadyTalk's audio and web conferencing services? Send your comments to: email@example.com.