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Feature Friday: Call Continuation

Posted by Michelle Nikolayevsky on
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Visit the ReadyTalk blog every Friday to learn more about a ReadyTalk feature.  

Why use this feature?

We live in a busy world.  

Sometimes you may have to hop off a call before it has ended.  But what if you are the organizer of the call? And it’s on your access code? Does that mean that collaboration has to stop?

Don't panic! The answer thankfully is no.

In those situations, ReadyTalk’s call continuation feature keeps the call going, even if you can’t be there.  This ensures nothing gets interrupted and collaboration can continue as long as needed.

This is also incredibly useful for VoIP calls. Since VoIP is dependent on the connection, we recommend chairpersons to turn on call continuation at the beginning of the call. That way, if the chairperson’s connection drops, the meeting can keep going.  

How to use this feature:

The audio control section of the interface.

In the meeting interface:

  • Start a meeting
  • Start your audio conference
  •  In the audio controls section select the box that says Continuation
  •  You will hear an audio prompt that will tell you want to do if you choose to end the call 
  • At that point, you can disconnect from the call and your participants will still be there

When the green light is on, call continuation is enabled.

If using audio only:

  • When on an audio call, as the chairperson, dial *8. This will trigger the same action and enable your call to continue.

                     

Important note: Make sure to instruct your participants to hang up after they are finished with the call. Sounds simple, but sometimes calls keep going causing your audio minutes to quickly be gobbled up.

Tell us…In what instances has call continuation come in handy?  Leave a comment below.

 


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