ReadyTalk

Meet with Confidence

What to Look for in a Web Conferencing Platform: Customer Service (Part 2)

Posted by Michelle Nikolayevsky on
Share this Post:

There are several factors to consider when choosing an audio and web conferencing provider. This series of posts explores three items that are important for a potential buyer:   User Experience , customer experience and cost. 

We've explored the importance of user experience and cost when selecting an audio and web conferencing provider. But what role should customer service play in your decision? Everyone appreciates excellent customer service, however, it is sometimes easier to think of a negative experience rather than a positive one. 

Web conferencing is no different. With a variety of different uses, from a three employee collaboration session to a large, business critical webinar, customer support available is incredibly important. Ask yourself the following questions when vetting a potential solution:
 

Customer Support

  • Are they available 24/7?
  • Do I get to speak with an actual human? If yes, how long does it take?
  • How quick will they respond to my issue?

After becoming a customer:

  • Is there an online resource center where I can look up any questions I have?
  • Do I have a dedicated account manager?
    • Is this someone that I feel comfortable calling?
    • Will this person go above and beyond to help me out?
    • Can they provide helpful suggestions on getting the most from my subscription?
  • Are there trainings that I can attend to learn more about the product?
  • Are the trainings free?


If you will be hosting large web events, consider asking:

  • What if something goes wrong?
  • How quickly can I reach someone?
  • Who will fix it?
  • Can they troubleshoot?
  • Will they be able to support my co-presenters? Will they be able to support my participants?

 

This may seem time like a ton of additional research, but you want to find a vendor who will be able to answer the above questions with ease. If they have the experience to go above and beyond for the customer, you can rest assured. You'll be grateful you considered everything if you were to encounter a question or issue. Before making any decisions, look onto a company's website  or ask colleagues for recommendations within the industry. You'll be happy you did.

When considering customer service, what are other things you find important? Please share them below.


Comments for What to Look for in a Web Conferencing Platform: Customer Service (Part 2)

blog comments powered by Disqus

Recent Posts

Why Other Companies’ Webinars are Better Than Yours

Why Other Companies’ Webinars are Better Than Yours Marketing campaign strategies can be overly time consuming and costly. Although multi-channel marketing is the key to success,...

Check Out What's New at ReadyTalk!

There are a lot of new and exciting things happening at ReadyTalk. Check out what new features and updates we have to offer for operator-assisted events: Conference ID Required ...

Making Meetings Better with Two New Features

With these two new features from ReadyTalk, your meetings will be even better! Higher Quality VoIP Improvements around VoIP audio conferencing for chairpersons and co-presenters...

Self-Serve Broadcast Audio - saves you time and money!

Our passion is perfect presentations.  That's why ReadyTalk gives you everything that’s been missing in webinars.  Our easy-to-use platform delivers superior presentation...

How to Write the Break Up Letter

I recently shared 15 Ways You Know It's Time to Break Up (with your conferencing provider) because not every relationship is meant to last forever.   Once you have decided it is in...

What We Learned: 3 Webinar Features You Should be Using Today

What We Learned:  3 Webinar Features You Should be Using Today Yesterday, we hosted a great webinar on some new ReadyTalk features: 3 Webinar Features You Should be Using Today. We...

3 Webinar Features You Should be Using to Get More Value from Your Webinars

3 Webinar Features You Should be Using to Get More Value from Your Webinars “Am I getting ROI on my webinars? How can I make it be better?” These questions are often in the back of...

Online Meetings Like a Boss!

Online Meetings Like a Boss! Just because a meeting is happening online, isn't an excuse for it to be a waste of time. Want to host better online meetings? Check out these 8 tips...

4 Ways to Join a ReadyTalk Meeting Faster

4 Ways to Join a ReadyTalk Meeting Faster ReadyTalk offers more ways than ever to meet online faster, right from where you are working. Join a webinar on the go from your mobile,...