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What's the value of good customer care?

Posted by Michelle Nikolayevsky on
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Reliable customer support is important. And it’s more than just having a question or needing to troubleshoot.

When choosing a conferencing provider, consider their customer service. Save your organization time and valuable IT resources, by selecting a provider who values this as much as they value their product.

Web Conferencing for SMBs

Reliable customer support is comprised of a number of things. A conferencing provider should have a dedicated team of customer service representatives, professional services for larger events, live trainings, and a library of self-service resources. All of these items can help your organization, especially your IT resources, should questions arise.

The whitepaper, 3 Key Considerations for IT Teams at Small to Midsized Firms, details the importance of the following items:

Great customer support- Responsive customer service in real-time is incredibly valuable. A reliable conferencing provid

 

er should deliver prompt attention from a dedicated team. If this is overlooked, then it could be the difference between success and failure of a conference.

Operator Assisted Services- For a large event or conference, operator assisted services are essential. A trained Event Manager running the event can be a lifesaver as they can answer questions, trouble shoot, and save time and energy.  That way, an organizer can focus on the main event.

Comprehensive Live Training- A large variety of training materials for all skill levels should be readily available, nicely organized and easy to access. And ideally, free of charge.

Robust Self Service Resources- A provider should have a strong selection of knowledge based articles available. That way, information is accessible on demand. If the materials are thorough enough, they will provide the answers before calling Customer Support.

 

Clearly, reliable customer service is important in many ways. How has it previously been a life saver? Or deal breaker for you? Let us know!

Read more on reliable customer support, and other considerations when choosing a conferencing provider.  


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