ReadyTalk

Meet with Confidence

Who Values Awesome Reliability?

Posted by Michelle Nikolayevsky on
Share this Post:

When your car breaks down and you’re stranded, who is the first person you call? Would you rather call your flaky friend or the reliable friend who will drop everything and come and help?  

Regardless of context, reliability has the same meaning.  When vetting the strength of a conferencing provider, especially from the IT perspective, reliability is one of the most important factors in the decision making process.  You’d want the reliable friend versus the flaky friend!

The whitepaper, “Six Steps to Successfully Selecting an Audio and Web Conferencing Provider” provides insight into what should be considered in the selection process:

web conferencing reliability Free Doesn’t Mean Reliable

Sure, there are free conferencing providers. But SMB’s tend to cobble a bunch of these different technologies together, in an attempt to create a single solution. Often, this doesn’t work as it creates more frustration and higher expenses for the IT team. And because of the nature of “free” many of these services do not come with robust integrations, everyday customer support, and the reliability typically associated with pay services.

Impact to IT Infrastructure

A conferencing service should not overload your system, and cause excess work for your users. It should work virtually anywhere, and support multiple operating systems and browsers, mobile environments and more. Services requiring external downloads and updates can have a negative impact on your users.  

Security

The security of your system is important to both you, and the user.  Make sure that only the correct people have access to your meeting information. Choose a provider that employs multiple layers of security to protect this information with the ability to grant privileges as needed, and secure data centers for storing your content.  

Service Reliability

Don’t forget to consider the uptime of your web conferencing service. Extended and consistent outages are a point of concern. Additionally, consider capacity and bandwidth, as your provider should be able to support a large number of attendees regardless of the time, day or year.

Remember, your reputation is at stake. If you have a service that requires external downloads, is subject to long outages, is difficult for your customers to use, then this will ultimately reflect back on you. Choose a provider that helps you look good…and not someone who you’ll end up apologizing for in the end.

ReadyTalk provides services on all this and much, which you can read in further detail in this whitepaper.

How important is a reliable service to you? Let us know!


Comments for Who Values Awesome Reliability?

blog comments powered by Disqus

Recent Posts

New from ReadyTalk - iPhone App Web Participant

Joining web meetings from your iPhone has never been easier.  Whether you are in the office or on the road, you can now participate in both the audio and web portions of the...

New Collaboration Features Available From ReadyTalk

New Collaboration Features Available From ReadyTalk Collaborating just got easier! Starting today, you can choose to present from multiple monitors, pause your screen share and...

Less Work, Better Results: Use Marketing Automation to Your Advantage

Using Marketing Automation to Your Advantage    After broadcasting a webinar and recording it, promoting it and encouraging people to watch the recording becomes the next steps for...

The Power of Webinar Tactics for Lead Qualification

The Power of Webinar Tactics for Lead Qualification  Webinars allow you to not only generate leads, but are also an excellent way to generate lead qualification. By utilizing...

If You Don't Try Designing a Live Webinar for On-Demand Use, You'll Hate Yourself Later

Designing a Live Webinar for On-Demand Use   In recent years webinars have grown in popularity for marketers in the B2B world with about 62 percent of all B2B marketers currently...

Don’t Stutter. Use the Webinar ROI Calculator to Show Your Success.

Don’t Stutter. Use the Webinar ROI Calculator to Show Your Success. Remember that time when your boss asked you about the success of your webinar program? If you stuttered,...

If You Struggle With Evergreen Topics, Read This

Finding Evergreen Topics Many marketers are generating leads through webinars with the lowest possible cost effort by recording your webinar and redistributing it. On average, a...

5 Tools my Sales Team Could Not Live Without

5 Tools Our Sales Team Could Not Live Without As a Sales Director, my goal is to provide tools and resources to my team in order to make them successful and more efficient.  My...

Cost of a Webinar: Is it a good investment?

Cost of a Webinar: Is it a good investment? With today's technology, there are an overwhelming number of ways a marketer can generate demand and capture new customers. Filtering...