ReadyTalk Blog


Sneak Peeks from ReadyTalk at Cloudforce

March 20th, 2012 by Shawna Barnhart

online meetings for salesforceLast week, I attended my first Salesforce conference, Cloudforce 2012 in San Francisco. I’m wondering why I haven’t been to one before because Salesforce puts on a great event for their customers and partners. I enjoyed the mix of attendees at the conference, from Salesforce admins, developers, sales managers, to partners like ReadyTalk. It was amazing to learn how different organizations are leveraging the platform.

At the show, ReadyTalk was busy giving a sneak peek of our latest update to ReadyTalk for Salesforce. The updated application will be available in the Salesforce AppExchange in early April and we’ll be sharing more details in the coming weeks. If you would like to get a sneak peek of the new functionality,  sign up for a demo or stay tuned for more information about our upcoming release of ReadyTalk for Salesforce.

 

Shawna is a Product Marketing Manager focused on integrating ReadyTalk conferencing into the programs and applications our customers use every day.  Being a startup junky, Shawna joined ReadyTalk after working at multiple startups in the Denver/Boulder area. Outside of work, you can find Shawna in the mountains with her family, skiing, biking, hiking, swimming, or just sitting outside in the Colorado sun.

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Expand the Reach of your Next Webinar with iReach by PR Newswire

March 20th, 2012 by Beth Toeniskoetter

ReadyTalk and PR Newswire have long been mutual customers, benefitting from the various marketing opportunities that result from both platforms and business models. PR Newswire recently launched a self-service platform, iReachTM, which enables users to easily create and distribute a press release for a low cost. ReadyTalk is always looking for new promotional channels that our customers can take advantage of, and the iReach platform is a perfect fit, especially for those that use webinars to generate new leads for their sales funnel.

Besides being easy-to-use and cost-effective, our integration with iReach by PR Newswire offers several benefits:

  • Broader (but targeted!) promotion
    • Automatically promote your webinar on PRNewswire.com and make it findable by search & news engines
    • Ability to target the most relevant audiences when PR Newswire tags your releases for the right industries, subjects and geographies
    • Increase your website visibility
      • Drive more visitors  to your site by including back links in your release
    • Extend the ROI of your webinar
      • Your press release is hosted forever with PR Newswire, which includes a search-friendly permalink URL

ReadyTalk customers have access to two iReach packages at special introductory pricing:

  • SearchReach: Promote your webinar online and within search engines for $99 per release (a $30 savings!)
  • WebReach: Optimize your press release with an image and drive more traffic to your site for $249 per release (a $50 savings)

And, finally, how do you get started?

Log-in to Conference Center to schedule your upcoming webinar.  After filling in your meeting details in step 1, go to the ‘Promotion Tools’ section in step 2.

Click on ‘Send a Press Release’ and a new browser window will open to the ReadyTalk iReachTM website.

Choose which option you would like to purchase on Step 1 (SearchReach or WebReach).

 

You will be taken to Step 2 to start creating the content and details of your press release.  For your convenience, the default meeting registration link will automatically be included in the press release body section, along with the following standard language (don’t worry, it’s editable!)

Please click on the following link to register for the upcoming webinar: Meeting Registration Link

Continue through the remaining steps (preview, pay, release!) to complete the process and promote your upcoming webinar to a broader (but targeted) audience.

 

A few tips:

  • Remember to finish setting up your webinar in Conference Center (invitations, registration form, emails, survey, social media promotion, etc)
  • Measure the effectiveness of using the iReach platform by creating a unique campaign url and include it in the press release body. **Remember, the default meeting registration link will be automatically populated, so make sure to swap it out!

Please share any feedback, and results, you have on your experience. We love hearing from our customers!

 

Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to Event Services and ReadyTalk’s Conference Center, which is used to setup the details of our clients’ upcoming meetings. Outside of the office, Beth loves to spend time with family and friends, cook, and hit the slopes.

 

 

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Getting Feedback from your Participants just got Easier!

March 19th, 2012 by Beth Toeniskoetter

What is one of the best ways to improve your next webinar? Ask for feedback!  We currently offer customers the option to display a post-event survey after a meeting has ended. Prior to the start of the meeting, the chairperson can modify the messaging that precedes the survey, add custom questions, attach files, or even direct  participants to a 3rd party survey tool.

But what happens if a participant leaves the webinar early, or if the chairperson doesn’t immediately end the meeting?  In the past, you may have missed the opportunity to get valuable feedback.  Now, you can include a link to the post-event survey in your follow-up email to anyone that attended the meeting, but didn’t fill out the survey.

Check out this new functionality:

  • How to Include the Post-Meeting Survey Link in Post-Meeting Email
    • By default, the functionality is enabled and is only included in the Post-Meeting Email to Attendees who have not completed the survey. This will avoid duplicate responses from your participants.

  • If the box is checked to include the post-meeting survey link, the text and button highlighted below for the post-meeting survey link will always display in the preview. However, if an attendee already completed the survey prior the post-meeting email being sent, the text and button will not be included.

  • Do you want to include a custom survey link instead?
    • If you choose to send attendees to a custom survey link, the option to include a post-meeting survey link in the post-meeting email is automatically disabled and no longer available.

Edit Post-Meeting Survey Page

Edit Post-Meeting Email to Attendees

It’s that easy! What are other ways that you get feedback from your participants before, during, and after your webinar?
Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to Event Services and ReadyTalk’s Conference Center, which is used to setup the details of our clients’ upcoming meetings. Outside of the office, Beth loves to spend time with family and friends, cook, and hit the slopes.

 

 

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Is company culture a selling point? Absolutely.

March 16th, 2012 by Nicole Qualtieri

Google. Whole Foods Market. Zappos. Apple. Facebook. Patagonia.

What do these giants of industry first bring to mind? For me and many other consumers, it’s a positive company culture and a dedication to support that is unparalleled by their competitors.

As a member of ReadyTalk’s Inside Sales team, I work on the front lines of our service, taking inbound calls from prospective customers, hosting live demonstrations of our audio and web conferencing services, and acting as a point person through many of our clients’ first experience with our product. With ReadyTalk being a Best Company to Work For in Colorado for more than five years running, I’ve found that—much like Google and the aforementioned companies—culture has become one of my go-to selling points at every stage of introducing prospects to our conferencing services.

If you’re fortunate to work at a company dedicated to building a culture that is people-centric, you should absolutely be incorporating this aspect into your initial sales conversation. I’ve found the following points to be really helpful in not only engaging clients but creating a company identity that reaches much deeper than simply being a fantastic conferencing software provider with an awesome platform:

1. Incorporate cultural material into demonstrations. Maybe it’s an example of your company’s mission or a slide showing the availability of your support team or a picture that embodies the spirit of your workplace, any of these create an opportunity for a talking point that allows for engagement on the end of the prospect.

2. Frame the conversation from the prospects’ perspective. It’s all well and good that you and I have a great, amazing, awesome, totally sweet workplace, but how does it affect the prospect?? I tend to explain it from the support side:

“What a people-focused culture means for you is that you are going to have a live Customer Care representative who is happy to help you with whatever it is you need,  and we’re available to help seven days a week, 24 hours a day.”

Who wouldn’t want that?? I want that! In every aspect of my life! But of course, this also begets the third piece….

3. Dedicate yourself to the follow-through. Every time you connect with a prospect, you are creating a framework for their experience with your company. Build a strong foundation, and hit it out of the ballpark every time.

If there is anything more fun than actually being in such a great workplace, it’s being able to share the experience with the users’ of your technology. And if you are looking to be able to work more from a referral basis, this is a key way to stand above competition in a way that is atmospheric.

Do you have different ideas about how company culture can factor into the sales process? Do you have experience being sold on a company culturally? We’d love to hear about it!

 

Nicole Qualtieri is a member of ReadyTalk’s Inside Sales team, where she acts as a first point of contact for future clients. Prior to working at ReadyTalk, she worked in a corporate leadership development program and spent a year volunteering as an AmeriCorps VISTA in Boston, MA. Outside of her professional life, Nicole is an avid writer, horseback rider, and contributor within Denver’s stand-up comedy and story-telling community.

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Shaping The World’s Next Geeks

March 15th, 2012 by Jason Collins

Raising Geeks (image: desktopnexus.com)

I’m a geek. I’m also a dad to 4 wonderful, geeky boys.  I like to think that I’m raising my boys to be complete geeks, the kind that randomly quote Star Wars and Bladerunner and dream in code. One might think this would be easy, given how much technology is surrounding us, constantly buzzing and beeping and reminding us to Tweet. But I think the real thing that is needed is exposure to true engineering ideas and principles. How do you get a 10 year old to think the way a programmer would? How do you unleash in them the types of problem-solving skills needed to be a passionate engineer?

Over the past three and a half years at ReadyTalk,  I’ve been involved in more than 250 interviews, and one thing that has been very interesting to learn throughout all of these interviews is what got people interested in pursuing a career in an engineering discipline. A common thread has been the rise of computer programming courses at the high school level (which was never really offered in my high school…I feel like I got robbed on that one). So I got to thinking, how do I encourage my boys to think about software engineering without feeling like it’s being forced on them? Here’s a few things I found and am encouraging in my home:

LEGO Mindstorms - This was an obvious one. LEGO’s are a kids best friend, and I am not ashamed to admit that I intend to purchase every LoTR LEGO set for myself. Combine that with programming and you’ve got an instant recipe for “raising a geek”. We’ve got the NXT 2.0 set at home and my boys love it, although the software for the Mac is less than ideal.

CodeCademy.com – I had read a few articles about the various online academies/schools opening up to help encourage and teach computer programming, so I thought I would check them out. CodeCademy even caught the attention of NYC Mayor Bloomberg, which I thought was really cool. The idea is to tear down the barrier of entry that might discourage people from exploring what computer programming is all about is a great thing that is happening. So, I introduced this to my kids and they are hooked. The fact that the site took the gamification approach is what I think is so appealing to younger kids. Every where you look you are able to earn badges and achievements and compare your progress with your friends, so why not apply that to learning programming? Pure genius awesome-sauce.

c-jump – This is a board game that a co-worker told me about. I haven’t purchased it yet for my kids, but it is on my list. I love the premise of it, though. The game takes the approach of teaching basic programming fundamentals, such as loops and conditionals. It reminds me of Chutes & Ladders, except you’re actually learning programming.

What this all comes down to is this; as the world’s current geeks, it is our obligation to help encourage and inspire the next generation of geeks. These are the young people that are going to shape the future world that we live in, and I for one want to know that I did my part in helping the kids of today become the engineers of tomorrow. How are you helping in this endeavor, and do you have other experiences or ideas on this topic? I’d love to hear them!

Jason Collins (aka JC) is the VP of Engineering at ReadyTalk and the self-appointed Chief Happiness Officer. He’s been either writing code or managing engineers for nearly 15 years and has a passion for technology and agile development practices. The happiness of the engineering team is his top priority and he can usually be found wearing a ReadyTalk cape and the infamous “idea helmet” around the office to help keep people entertained. When he’s not hanging out with his work family, he’s at home with his wife and four boys doing all sorts of geeky things, like playing video games and watching campy Sci-Fi and Action flicks.

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Product Tip – Try a Web Conference While Meeting Face to Face

March 15th, 2012 by Paul Carollo

I know this sounds ridiculous – what’s the point of meeting in person if everyone will be staring at their computer screens the whole time? Using web conferencing while we are all in the same room something we do all the time here at ReadyTalk (and not just because we’re a web conferencing company). There are many benefits to meeting this way, here are a few of my favorites:

  • Better quality meeting visuals than trying to project: Have you ever held a meeting where you are hoping to project some visuals only to spend the first 15 minutes of the meeting trying to adjust your computers resolution so the visuals will project in a somewhat normal size? How about dealing with the colors that never look right on projectors? ReadyTalk enables you to share your screen with any participant and will automatically scale your screen to their native resolution in full color clarity.

  • Multitasking is much easier (and more productive): Lets face it, we’re all going to multitask in a meeting. What better way to multitask than to have the web conferencing content right in front of your face along with anything else you’re working on. There is a much greater chance of you staying in sync with the content if you’re actually participating through the web conference than not watching the projector.
  • Content can be shared by anyone in the room with no need to pass around a cable: I think the most annoying part of projecting is that when the presenter changes, and you spend 5 minutes fumbling around trying to switch the projector cable to the new computer. With ReadyTalk, you can easily pass control from one presenter to the other through our Co-Presenter feature. Co-Presenters then have full access to ReadyTalk’s presentation tools.
  • Meetings start much faster: This one is fairly obvious, no fumbling with projector cables, warming the projector up, or messing with screen resolution necessary! With ReadyTalk, simply start your online meeting from the web, on your desktop with the ReadyTalk Quick Launcher, or through the ReadyTalk Scheduler for Outlook.  Participants can easily join your meeting through the ReadyTalk Quick Launcher’s “Join a Meeting” feature. In a minute or less, your meeting can be up and running.
  • Record your meeting: Often times you will be missing someone who is vital to the meeting or you’ll simply want to take notes on what was discussed. Since you’re already running a ReadyTalk meeting you might as well record it using our recording functionality. ReadyTalk gives you extremely easy one-click recording abilities so you can focus on your meeting and not getting the technology set up.

These are just a few of the many benefits of adding a web conference to your in-person meeting experience. If you’ve got some suggestions of how to improve in person meetings please share below.

Paul was formerly an Account Executive at ReadyTalk gaining valuable experience with competitors and the state of the web and audio conferencing industry. Currently in his role as Product Marketing Manager, he is in charge of the competitive landscape, on-demand audio products, and the web meeting interface. Paul loves the outdoors, his pup Huck, his wife Jess, and getting to the ski slopes as much as possible.

 

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ReadyTalk on the Road with Salesforce: Cloudforce Social Enterprise Tour in San Francisco

March 14th, 2012 by Teresa Lawlor

March 15, 2012 | Moscone West | San Francisco

Tomorrow, ReadyTalk heads to San Francisco for the Salesforce Cloudforce Social Enterprise Tour along with hundreds of other social enterprise leaders and special guests from Facebook, Google, LinkedIn, Accenture and more. It’s a free event so sign up. If you’ll be attending, be sure to stop by booth 18B and check out the ReadyTalk for Salesforce application.

ReadyTalk recently upgraded the app to allow salespeople to focus less time on the technology behind a demo and more time on the message of the demo. With ReadyTalk, prospects can join in seconds with no downloads and crystal-clear audio. Sales reps can schedule and start demos right from Salesforce. Demos are automatically captured as Salesforce activities, freeing sales reps to focus on selling and arming management with valuable insight into performance.

Since the show is all about social… check this out. As you know, sites like Twitter, Facebook and LinkedIn provide an easy and budget-friendly way to get the word out about your upcoming live event or your on-demand recording. ReadyTalk’s social media tools make it easy for you and your audience to share information about your upcoming webinar on Facebook, Twitter and LinkedIn.

We love face-to-face time (often a rarity in the world of web conferencing), and we’d love to give you a demo of our Salesforce app and social media tools. We’ll also be co-hosting a cocktail party with one of our marketing automation partners, Pardot, after the event. We hope to see you there!

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Do I Hear $500? Top CTO Going Once, Going Twice….

March 13th, 2012 by Simone Verhulst

What would you do with 70 CIOs and CTOs standing in a room with more than $1 billion budgeted in projects and your company has the solution for those projects? You’d bid on them, that’s what you’d do.

Wait a minute? Did you just say ‘bid’ on them? Is this some sort of auction for executive-levels to snag face-to-face time and propose how your companies might be able to collaborate?  It certainly is.

Welcome to C-Level @ A Mile High. For the past 6 years, the Colorado Technology Association, a ReadyTalk customer, has been hosting an auction of C-Level “celebrities,” as they call them, giving more than  900 technology professionals a chance to buy dedicated time with the executives at a future date. Not to mention, a spiffy package of goods to go along with the celebrity (think golf outings, dinners, a day on the slopes—just to name a few).

In a world where getting quality time, let alone face time, with decision makers can be nearly impossible, CTA has created a marketplace of these individuals that is easy to access and open to the public. Got a cloud computing solution? Or maybe you design mobile apps? Bring your A-game and best sales pitch because these executives are looking for solutions. Oh, and if you’re concerned about the selection, don’t be. We’re talking big players in the technology sphere – AT&T, CH2MHill, New Belgium, Gates, Latisys, Google, Janus Capital Group, Newmont Mining, ViaWest, DaVita, MapQuest, Vail Resorts and the list goes on.

The event has grown greatly from its first few years. This year, there is a record-setting number of registrants, C-level participants (and their budgets), and silent auction items that will make it the single biggest technology deal-making event in the state. All proceeds go toward future events through CTA, which provides amazing networking opportunities and local business collaboration with the ever-expanding tech hub in Colorado.

The environment is fast-paced. The excitement rubs off on you when the first batch of executives is opened up for bidding. It’s a unique event and well worth attending. Even our own ReadyTalk CTO, Dan Cunningham, is up on the auction block. So check out the show – even if just to network with the hundreds of other technology professionals.

 

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Customer relationships not there? How about brand loyalty?

March 12th, 2012 by Melanie Rendleman

It’s time to accept the fact that you’re in a relationship. It’s true— you and your customers are in this together. How much you pay attention and nurture that relationship is all up to you and social media can be the means to that end. Social media is here to stay and the good news is: Customer Insight Grop can help you get over the first hurdle of getting executive buy-in.

Join Sallie Burnett, president of Customer Insight Group, Thursday, March 15, 2012 at 2:00 EDT for a free webinar. She’ll give the facts you need to overcome executives concerns about integrating social media and the six steps you can take to harness the power of social media to engage your customers, build customer loyalty and reap profits. This webinar is loaded with everything you need to:

-    Secure executive buy-in by showing how social media can address real business issues and achieve business objectives

-   Understand what works and what doesn’t

-   Initiate the six steps to plan and implement a successful social media strategy

Register for this free web event.

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ReadyTalk is Getting a New Home

March 8th, 2012 by Bo Bandy

Last week, we announced plans to relocate our headquarters. We’re going to share a lot of info on the new location, the build-out and more. You can also check out our Facebook page, where we’ll be posting lots of photos.

Where are We Going?

ReadyTalk won’t be going far from its current location. In fact, we are staying in LoDo (Lower Downtown) and moving just two blocks to 1900 16th Street. Staying in LoDo is really important to us and helps make the ReadyTalk culture what it is—bikes paths and running trails; access to public transportation; restaurants and bars. Plus, it is a convenient location for employees throughout the front range, which is important as we aim to hire 60 people this year.

“Downtown Denver’s many amenities and culture of innovation and inclusion make the urban core a magnet for the millennial generation, the future workforce, and the perfect place for ReadyTalk and other tech companies ” said Tami Door, President and CEO of the Downtown Denver Partnership. “We are seeing many new technology start-ups in Downtown Denver, plus significant expansion of existing, thriving businesses. The technology eco system in our city center is evident. We value ReadyTalk’s presence in Downtown and look forward to working together as they grow.”

Still not sure why we want to stay in LoDo? Maybe this video will explain it: Downtown Denver Partnership’s video – Where Do You Want To Be?;

Making a Mark

Lots of progress has already been made in preparation for our April move, but the most noticeable is the addition of the ReadyTalk sign on the exterior of the building. With a crane and a man who clearly wasn’t afraid of heights, the sign was installed last week. Check out the video of the ReadyTalk chat bubble going up: Check out this video of the ReadyTalk Chat Bubble getting installed.

 

As the marketing communications and PR manager, Bo gets to wear many hats. When she isn’t tackling branding, messaging, social media and customer engagement, she enjoys skiing with her husband, running with her dog and watching Formula 1. You can find her on Twitter @bo_knows_.

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