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New Service for Web Event Customers: ReadyTalk Event Chat

Posted by Anthony Salas on
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At ReadyTalk, we recently implemented a new feature that allows you, the customer, to communicate immediately with an Event Manager during a LIVE event – ReadyTalk Event Chat.

ReadyTalk Event Chat is a free feature that provides additional support during Operator-Assisted web events. With ReadyTalk Event Chat, you have instant access via a special chat interface to an event manager during your live web and audio and audio-only events. An Event Operator is available to provide audio support, including Q&A moderation, throughout your live event.

To chat with an Event Manager:Event Chat for live support during ReadyTalk webinars

    1. Prior to the start of your conference, go to http://www.readytalk.com/support/eventchat.php and log in to ReadyTalk Event Chat. Bookmark this page for future use.
    2. Log in to ReadyTalk Event Chat by entering your access code and pass code.
    3. Use ReadyTalk Event Chat for any questions, concerns or issues that arise during your call that the audio operator is unable to address.

Event Chat Hours of Operation:
ReadyTalk Event customers can access Event Chat during live events scheduled Monday through Friday from 9 a.m. to 7 p.m. ET (excluding holidays).

If you have questions for the Events Team outside of the Event Chat hours of operation, please feel free to contact us via email at events@readytalk.com.

You can also contact ReadyTalk Customer Care at any time for immediate assistance, including after-hours support at 1.800.843.9166 or support@readytalk.com.

We need YOUR help!
Now that I’ve told you all about event chat….based on feedback we have received, we are considering changing the name from ‘Event Chat’ to something that is easily recognizable and not to be confused with the chat box feature that is available to chat with particiapnts during web events.

This is YOUR tool, so please take a moment and share your name suggestions with us. What name makes most sense to you? Let us know! You can email them to support@readytalk.com.


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