ReadyTalk

Meet with Confidence

The 8 Most Common Audio Conferencing Issues

Posted by Teresa Lawlor on
Share this Post:

Business audio conferencing phoneAudio conferencing affects every area of business. From customer service to investor relations, poor audio quality is associated with a lack of professional competence. In order to prevent these problems, it’s important to be aware of how and why audio conferencing goes wrong and the effect of such problems on the reputation of a business. 

We hear about a lot of audio challenges from prospects looking to move from a competitor's platform to our audio conferencing service. These typically fall into three buckets: poor volume control, audio transmission issues, and problems related to service operation.

  • According to Vanderbilt University, volume control is the most common cause of audio difficulties. Issues like low volume and audio noise are the top two challenges were see here. To remedy this be sure to look for a provider that can run sound checks and resolve these issues prior to a broadcast.
  • Improper audio transmission can make it difficult to understand or follow a presentation, causing participants to lose focus and become frustrated. Audio delays, line noise and feedback, hollow sound and echoes are the major culprits in this category. One way to overcome this is ensure you can mute participants' microphones when they are not speaking.
  • Problems related to service operation can be due to settings that are set by the service provider. Complaints include loud or offensive hold music and limited controls for participants. When talking to a provider be sure that you not only have control of the meeting as a chairperson, but that there are features your participants can use to control their experience as well.

Take a look at our full report and let us know if we missed any audio problems you've encountered. 


Comments for The 8 Most Common Audio Conferencing Issues

blog comments powered by Disqus

Recent Posts

6 Perspectives On Realistic Goals For New Advocate Marketing Programs (Guest Post)

6 Perspectives On Realistic Goals For New Advocate Marketing Programs If you’re anything like me, you have to set explicit goals for yourself before you can get anything really...

Find the Paths Your Customers Follow (Guest Post)

Find the Paths Your Customers Follow SHINY OBJECTS ARE DISTRACTING ReadyTalk recently invited me to provide a webinar on delivering content for demand generation and customer...

New from ReadyTalk - iPhone App Web Participant

Joining web meetings from your iPhone has never been easier.  Whether you are in the office or on the road, you can now participate in both the audio and web portions of the...

New Collaboration Features Available From ReadyTalk

New Collaboration Features Available From ReadyTalk Collaborating just got easier! Starting today, you can choose to present from multiple monitors, pause your screen share and...

Less Work, Better Results: Use Marketing Automation to Your Advantage

Using Marketing Automation to Your Advantage    After broadcasting a webinar and recording it, promoting it and encouraging people to watch the recording becomes the next steps for...

The Power of Webinar Tactics for Lead Qualification

The Power of Webinar Tactics for Lead Qualification  Webinars allow you to not only generate leads, but are also an excellent way to generate lead qualification. By utilizing...

If You Don't Try Designing a Live Webinar for On-Demand Use, You'll Hate Yourself Later

Designing a Live Webinar for On-Demand Use   In recent years webinars have grown in popularity for marketers in the B2B world with about 62 percent of all B2B marketers currently...

Don’t Stutter. Use the Webinar ROI Calculator to Show Your Success.

Don’t Stutter. Use the Webinar ROI Calculator to Show Your Success. Remember that time when your boss asked you about the success of your webinar program? If you stuttered,...

If You Struggle With Evergreen Topics, Read This

Finding Evergreen Topics Many marketers are generating leads through webinars with the lowest possible cost effort by recording your webinar and redistributing it. On average, a...