ReadyTalk

Meet with Confidence

The 8 Most Common Audio Conferencing Issues

Posted by Teresa Lawlor on
Share this Post:

Business audio conferencing phoneAudio conferencing affects every area of business. From customer service to investor relations, poor audio quality is associated with a lack of professional competence. In order to prevent these problems, it’s important to be aware of how and why audio conferencing goes wrong and the effect of such problems on the reputation of a business. 

We hear about a lot of audio challenges from prospects looking to move from a competitor's platform to our audio conferencing service. These typically fall into three buckets: poor volume control, audio transmission issues, and problems related to service operation.

  • According to Vanderbilt University, volume control is the most common cause of audio difficulties. Issues like low volume and audio noise are the top two challenges were see here. To remedy this be sure to look for a provider that can run sound checks and resolve these issues prior to a broadcast.
  • Improper audio transmission can make it difficult to understand or follow a presentation, causing participants to lose focus and become frustrated. Audio delays, line noise and feedback, hollow sound and echoes are the major culprits in this category. One way to overcome this is ensure you can mute participants' microphones when they are not speaking.
  • Problems related to service operation can be due to settings that are set by the service provider. Complaints include loud or offensive hold music and limited controls for participants. When talking to a provider be sure that you not only have control of the meeting as a chairperson, but that there are features your participants can use to control their experience as well.

Take a look at our full report and let us know if we missed any audio problems you've encountered. 


Comments for The 8 Most Common Audio Conferencing Issues

blog comments powered by Disqus

Recent Posts

Cost Analysis of Webinar Leads

 Cost Analysis of Webinar Leads Webinars have gained popularity as a cost effective lead generation tactic in the past couple of years. Depending on your webinar strategy, the...

Webinar Promotion Q&A with Marketing Experts

Your Webinar Questions Answered by HourlyNerd's Dan Slagen and ReadyTalk's Shawn Cardinal On August 19, Dan Slagen, the CMO of HourlyNerd spoke on ReadyTalk’s webinar series about...

Watch your audience go from yawn to yay!

ReadyTalk Hosts Susan Stewart on our Webinar Series Time and time again people eagerly register for webinars, to only drift off from the live event and leave the webcast wondering...

The Cost of Bad Data

Cost of Bad Data Bad data is data that is not perfect – it could be incorrect data, data with missing chunks or data that is delayed. Most businesses do not realize it yet, but bad...

Optimize Your Webinar Spending with the Webinar ROI Calculator

Optimize Your Webinar Spending with the Webinar ROI Calculator As a marketer, you’re probably asked to provide weekly results in order to justify your budget and efforts. Week over...

ReadyTalk Makes Outside Magazine's 2014 list for "Best Places to Work"

The 2014 Outside Magazine “Best Places to Work” winners have been released, and ReadyTalk is happy to announce that we have made this year's list. For the past seven years, Outside...

6 Perspectives On Realistic Goals For New Advocate Marketing Programs (Guest Post)

6 Perspectives On Realistic Goals For New Advocate Marketing Programs If you’re anything like me, you have to set explicit goals for yourself before you can get anything really...

Find the Paths Your Customers Follow (Guest Post)

Find the Paths Your Customers Follow SHINY OBJECTS ARE DISTRACTING ReadyTalk recently invited me to provide a webinar on delivering content for demand generation and customer...

New from ReadyTalk - iPhone App Web Participant

Joining web meetings from your iPhone has never been easier.  Whether you are in the office or on the road, you can now participate in both the audio and web portions of the...