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Getting Feedback from your Participants just got Easier!

Posted by Beth Toeniskoetter on
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What is one of the best ways to improve your next webinar? Ask for feedback!  We currently offer customers the option to display a post-event survey after a meeting has ended. Prior to the start of the meeting, the chairperson can modify the messaging that precedes the survey, add custom questions, attach files, or even direct  participants to a 3rd party survey tool.

But what happens if a participant leaves the webinar early, or if the chairperson doesn’t immediately end the meeting?  In the past, you may have missed the opportunity to get valuable feedback.  Now, you can include a link to the post-event survey in your follow-up email to anyone that attended the meeting, but didn’t fill out the survey.

Check out this new functionality:


  • How to Include the Post-Meeting Survey Link in Post-Meeting Email

    • By default, the functionality is enabled and is only included in the Post-Meeting Email to Attendees who have not completed the survey. This will avoid duplicate responses from your participants.



 


  • If the box is checked to include the post-meeting survey link, the text and button highlighted below for the post-meeting survey link will always display in the preview. However, if an attendee already completed the survey prior the post-meeting email being sent, the text and button will not be included.


 

 


  • Do you want to include a custom survey link instead?

    • If you choose to send attendees to a custom survey link, the option to include a post-meeting survey link in the post-meeting email is automatically disabled and no longer available.



Edit Post-Meeting Survey Page

 

 

Edit Post-Meeting Email to Attendees

It’s that easy! What are other ways that you get feedback from your participants before, during, and after your webinar?

 

 

 

 

Beth is a Product Marketing Manager and works with our customers to understand their needs as they relate to Event Services and ReadyTalk’s Conference Center, which is used to setup the details of our clients' upcoming meetings. Outside of the office, Beth loves to spend time with family and friends, cook, and hit the slopes.

 

 

 

 

 

 

 

 


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