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Archive for the 'CRM' Category

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Writing Again

June 17th, 2008 by Jessica Kahn

I took a break from blogging for awhile, and now I’m ready to join Mike in writing more frequently. ReadyTalk has been growing rapidly over these past few months resulting in new faces and names to learn, new needs for processes where they didn’t previously exist, more dogs, more dishes in the kitchen, more activity. I’ve been living lead generation, producing campaigns, learning the ins and outs of Salesforce, dreaming about marketing automation software, presenting web seminars, reaching out to new partners and brainstorming how we can use conferencing to start intelligent, meaningful conversations.

During this little blogging rebirth, let’s revisit the fundamental reason why we are here, or the primary reason why I love what I do. It is this: your ReadyTalk account is a space full of power and potential. Choose your words well and be persistent and intelligent in bringing communities together, and you will fundamentally affect positive change in your unique way. Think about what you’d like to share with thousands of people around the world, and we can help you make it happen.

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Lead Generating and Tracking

December 12th, 2007 by Alex Ross

There is a plethora of ways to reach prospective customers, but how do you know which one is the most effective? It is easy to talk about a campaign or an idea, but executing it and determining if it was effective is an entirely different ballgame. Each campaign that a company decides to implement will most likely have a different means of tracking. Email campaigns can track opens, clicks, and forwards; landing pages will have a tag; trade show promotions and direct mail pieces can include a promo code; and press release vendors have their own tracking software in place.

Pay-per-click providers such as Google have developed easy-to-use analytic tools to assist organizations in determining the most effective keywords and ads being used. The tools have come so far to provide suggestions on ways to improve performance. For ReadyTalk, the keyword phrase ‘web and audio conferencing’ rings in around $30+. That is pretty tough to justify when all that does is send someone to your website. There are no guarantees that you will retrieve that person’s name. If your server is using a tracking tool, such as Awstats or Webalizer, with the right data analysis you can find out what company they accessed your site from, how long visitors are on staying on your site, and what pages are accessed the most and least. This user activity can be used to define campaigns around company demographics and during peak viewing times.

Before launching a campaign, start with the end in mind. Understand what will determine the campaign to be a success and how it will be measured. Just saying “it was good” does not constitute success. Put it on paper with numbers attached to it and then decide if “it was good.”

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The future of CRM with SalesForce.com

May 23rd, 2007 by Patria Lanfranchi

SalesForce.com and Google, together, made the front page of the Wall Street Journal yesterday. Good timing with their SalesForce.com Developer Conference which was also held on Monday and I was a fortunate attendee. SalesForce.com is not saying anything publicly about their future plans with Google, but stay tuned as it appears the two may soon come up with a partnership that will threaten Microsoft.

ReadyTalk is in the process of customizing SalesForce.com for our customer relationship management (CRM) needs as we migrate from our old system.

I was initially unimpressed by the high price of SalesForce.com, but as I see more of their product, as well as their new APEX code (in Beta), it’s becoming more clear as to why companies are embracing it. SalesForce.com has created what appears to be a solid infrastructure and it presents a clean, easily customizable front-end that has been carefully architected. It allows for developers to code and get fancy, but it’s not required to have an expert in-house in order for a company to customize SalesForce.com appropriately.

The number of participants at the SalesForce.com Developer Conference (between 700 and 1,000) speaks to the momentum building for SalesForce.com. There are a lot of eager developers excited to create (and sell) new applications for SalesForce.com, increasing SalesForce.com’s value to an even wider array of customers.

One of the highlights of the conference was hearing Guy Kawasaki speak. He spoke about the “Art of the Start.� Watch his presentation, it’s useful and entertaining and will benefit anyone who is interested in starting anything.

SalesForce SOA (Service-Oriented Architecture) was announced yesterday, see the power of it, coupled with Apex code, in this demo.

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