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Archive for the 'Web Conferencing' Category

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The 21st Century Marketer

August 4th, 2010 by Simone Verhulst

We recently kicked off the summer Webinar Series, The Evolution of Conferencing, and are excited for part two this month. We’ll be addressing the case of the multi-tasking marketer. If you’re part of a marketing team, you fully grasp the concept of ever-looming deadlines and repeat fire drills. It’s all in a day’s work. But, as the workplace continues to adapt to a changing landscape, marketers have become more efficient with their time by implementing tools that can ease the load and dovetail some of these duties into an effective work-flow. This comes as a benefit not only to the one completing the task but also the team, customer or prospect who is directly impacted by the project.

So, give me an example, you say. Well, consider your conferencing platform. You’re not just using it for remote meetings these days. It’s likely to function in a number of ways – training, demos, collaboration, web events, podcast series and more. This is what we mean by ‘multi-tasking marketer.’ Responsibilities that span a range of projects, all with the end goal of providing qualified leads to the sales organization and meaningful content to those evaluating your service or product.

Multi-tasking has become a habit for most – some are able to manage it in a productive manner, others may still need some guidance (self included). This new series is focused on how conferencing continues to adapt to the frequent advancement of the hundreds of other technology platforms we use everyday to get our work done as marketers. From social media integration to campaign monitoring tools that allow for tracking and reporting, web conferencing continues surprise many with it’s new and innovative uses. We hope you can join us for the upcoming event (we promise it will be well worth your time, plus it doesn’t cost you a thing!) In the mean time, check out this free whitepaper download with tips on choosing the best provider for your needs and tools to consider that  may help you validate your multi-tasking habits.

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Children of the Webolution

July 12th, 2010 by Simone Verhulst

Remember when conference calls were a big deal? Multiple lines and access codes, oh my! And then web conferencing joined the ranks. Individuals and companies alike began to incorporate a new piece of technology into their meetings. Desktop and application sharing became the norm. A tool that allowed remote participation. A new form of training, demos, and collaboration that was cost effective and efficient.

Then we were introduced to…POLLING! And the webinar world rejoiced.  And this is just one of many in a feature set that we think has demonstrated the continual evolution of conferencing. But, even now you do business differently than you did just a few years ago. Has your conferencing software kept up the pace? Here’s how we’re contributing:

  • All-in-One platform: A product that fits every meeting scenario, regardless of size or need. Internal training tool? Check. Large scale, fully supported web event? Check. Sales team demos, marketing webinars, remote office collaboration? Yes. One tool, one provider, endless uses.
  • Social Media Integration: Now you’re able to seamlessly share your registration links and recorded content with your social networks like Twitter & Facebook right from your conference center interface. No separate logins required. A one stop shop to create, edit, and disseminate your content in a timely matter.
  • Abundant Feature Set: From a Flash based platform, to a one-of-a-kind embeddable media player and unique campaign URL creation for trackable ROI on each event, the available feature list makes for an unmatched experience for both you and your meeting participants.

Later this month we’ll be covering this conferencing timeline and discussing it’s continual enhancements. Be sure to register for the webinar to learn about the new trends in the industry and ask yourself if your tool is keeping up with your business.

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Tips for Participating on a Teleconference

July 12th, 2010 by bo.bandy@readytalk.com

Last week, Simon Mackie, editor at Web Worker Daily, published the Top 10 Teleconferencing Tips. The article includes great advice, much of which is applicable for in-person meetings too. The list was targeted at conference call organizers but participants on audio and web conferences should also consider a few tips to ensure they get the most from the meeting:

  • Avoid Distractions. Because no one can see you, it’s easy to continue working on other items or follow up on some unanswered emails. You’ll get more from the call and your colleagues will appreciate it if you stay focused and engaged. Close email, web browsers and other applications so that you can focus on the information being presented.
  • Location, Location, Location. Much like the chairperson, the participant’s location is also important. Muting and unmuting your phone can be troublesome and collaborating from a loud, busy location can be difficult. Find a quite environment—no dogs, no kids, no traffic, etc.—so that your colleagues can appreciate the fine points of your ideas. And, remember, the organizer may not have you on mute, so before you ‘think out loud’ make sure you’ve muted your own phone.
  • Participate. If you’re joining a collaborative conference call or meeting with your colleagues, be sure to verbalize your thoughts. If you agree with the discussion, don’t just nod because no one will see you; let the rest of the group know. It can be awkward to interrupt to let the speaker know that you agree, so take notes on what you agree and disagree with and important highlights. When it’s your turn or the appropriate time arises, share your feedback on the topics being discussed.
  • Always Be Prepared. To ensure that you have the best audio and web conference experience prepare ahead of time:
    • Review the agenda and gather notes
    • Check to make sure your computer is properly setup for web conferences
    • Dial-in 5 minutes early so you’re not frazzled for the start of the call

Audio and web conferencing is a great way to share information, collaborate, train and educate. BUT, it is what you make it. In order to get the most from teleconferencing, participants and chairpersons need to consider best practices and tips for success.

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A Manager’s Checklist for Online Success

June 21st, 2010 by Simone Verhulst

Have you been attending our Nonprofit Series? The final event is coming up this Tuesday, June 29th @ 2:00ET, and we’ve gathered some excellent feedback to address. Here is a list of questions our audiences have asked over the course of the series: SEO, WordPress, Google Grants, Facebook that our experts will be covering. Don’t miss out!

  • How can you make WordPress work with e-commerce – special event ticket sales, merchandise sales, auctions, donations, etc.?
  • How do you set up an organization page on Facebook, as opposed to your personal page? And then how do you link that page to and from your organization’s website?
  • What is the difference between wordpress.com and wordpress.org? Which of the two should nonprofits use?
  • Is there a way to customize WP to make downloading documents easier and more efficient?
  • Is there an easy way to create a mobile version of your WordPress site?
  • Can WordPress integrate with your membership database so you can give access to members only?
  • And how do we get a free WordPress site for our nonpofit?

Have other burning questions you’d like to ask our panel? Check out the recordings above then leave a comment on this post and we’ll add your questions to the presentation.

Don’t forget to register today for A Manager’s Checklist for Online Success!

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Takeaways from today’s webinar, Social Media: Promote, Engage, Leverage, Repeat

June 9th, 2010 by bo.bandy@readytalk.com

Today three social media experts presented on ways to leverage social media networks to help event sponsors draw more attendees, better engage webinars audiences and social media tools make follow up easier.

The expert speakers on Social Media: Promote, Engage, Leverage, Repeat were Melanie Turek, principal analyst from Frost and Sullivan; Alli Libb, event program manager for the American Marketing Association; and Elaine Ellis, social media and marketing manager for Trada.

Each expert shared some great insights and there was some excellent dialogue happening on Twitter as well. Here’s some of the key takeaways:

  • 54% of organizations surveyed by Frost and Sullivan are currently using or plan to use Facebook. 42% are using or plan to Twitter. 8 out of 10 companies perceive social networking sites used for client relations to be valuable
  • 78% of the audience works for a company that currently uses social media but only 39% of the audience is currently measuring their social media ROI
  • Use Twitter to promote events; tweet often because Twitter is a constant stream of updates
  • Leverage webinar recordings by embedding them on Facebook and YouTube and sharing the link on Twitter
  • Follow up on any questions that were sent during the event via Twitter
  • Keep twitter conversations with potential influencers casual – pushy selling, spamming, etc. won’t build relationships
  • Consider integrating social media with CRM

Elaine, Melanie and Alli mentioned lots of great tools for leverage social media before, during and after an event. Here’s a list of the tools mentioned:

For registering hashtags:
Twapperkeeper (http://twapperkeeper.com)
Twubs (http://twubs.com/)

For analytics:
Google Analytics (http://www.google.com/analytics/)
AddThis (http://www.addthis.com/)

For finding conversations:
Del.icio.us (http://delicious.com/)
Stumble Upon (http://www.stumbleupon.com)
Google Blogs Search (http://blogsearch.google.com)
Twitter Search (http://search.twitter.com)
Favstar (http://favstar.fm/)

For monitoring Twitter:
TweetDeck (http://www.tweetdeck.com/)
HootSuite (http://hootsuite.com/)

For monitoring conversations across social media:
Radian6 (http://www.radian6.com/)
Jive (http://www.jivesoftware.com/solutions/market-engagement)
Alterian (http://socialmedia.alterian.com/)
BackType (http://www.backtype.com/) – In Beta
Spot Influence (http://www.spotinfluence.com/) – In Beta

To watch the webinar recording, download the slides or access the whitepaper, check out the Social Media: Promote, Engage, Leverage, Repeat archive page. Are there tools we missed or other social media best practices? Share in the comments below or tweet about it with the hashtag #smFullCircle.

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Looking for a few ReadyTalk customers…

March 19th, 2010 by Teresa Lawlor

interested in using our pre-release version of Web Meeting 6 for their larger meetings or events in the next two weeks.

Meetings can be internal or external, but you have to be a ReadyTalk customer. Specifically we are looking for meetings that will have 100-600 participants for slide sharing; and between 100-350 participants in a meeting with application sharing. We’ll provide ample monitoring and support during the live test, offer operator-assisted audio and record the event.

Two customers, NTEN and TechSoup (thank you!), held meetings this week with close to 300 participants. Many attendees chatted in about how much they liked the polling feature and how they were able to enter the meeting very quickly using our Flash participant.

If you’d also like to be one of our lucky customers to try out ReadyTalk’s new service upgrade before it releases, please let me or your account manager know as quickly as possible.

To learn more about the features coming in Web Meeting 6 please view this recording Getting Started with Web Meeting 6 Preview or visit our Preview page. Not a ReadyTalk customer? You should be – sign up for a free trial.

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Using Social Media to Promote Webinars

March 10th, 2010 by Anita Wehnert

Effective promotion can make or break your webinar. In a world where webinars are becoming an increasingly popular marketing vehicle, audiences are being bombarded with email invitations. These invites may get caught in spam filters, deleted out of habit or simply lost in the shuffle of an already-overflowing inbox. To drive registrants (and leads), you’ve got to think outside the box.

Social media offers a whole new frontier for webinar promotion. Sites like Twitter, Facebook and LinkedIn provide an easy and budget-friendly way to get the word out about your upcoming live event or even your on-demand recording.

If you haven’t already started using social media to market your webinars, here are a few places to begin:

  1. Blog about the topic of your upcoming event and point to the registration page.
  2. Tweet, tweet, and tweet again about your event. Because Twitter posts are fleeting, you need repetition to get the message out.
  3. Post webinar details and a registration link on your organization’s Facebook page.
  4. Create LinkedIn groups that will attract members who are interested in your topic, then promote appropriate webinars to them.
  5. Tap into the social networks of your speakers by asking them to blog, tweet, post, etc. about the event.
  6. Create a Twitter hashtag for your event and include it in email invites, reminders, etc. to engage your audience before, during and after the webinar.
  7. Expand the life span of your content by embedding the conference recording on your blog and on Facebook and promoting it on Twitter.

ReadyTalk is about to launch some cool new tools that automate social media promotion for webinars. With a few clicks of the mouse, you can post details about a scheduled web conference to Facebook or tweet them to your followers on Twitter. You can also quickly embed the webinar recording on Facebook and promote it on Twitter. Get a sneak peek at these features and lots of other enhancements in Web Meeting 6 Preview.

Interested in hearing more on social media promotion plus tips for webinar planning? Join webinar marketing experts Alli Libb of the American Marketing Association, Jessica Walker from Gallup and Paul Barron from Networld Alliance on Tuesday March 23rd at 2:30pm Eastern. Register today for this can’t-miss event!

Now, it’s your turn. Share how you currently market (or want to market) your webinars through social media so we can figure out which social media features to build next …

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How to engage your audience during a web event? Use polling

February 19th, 2010 by Teresa Lawlor

 

Find out what your audience is thinking

Unlike a physical meeting, you can’t read the body language of your participants during a web event. You need to pay attention to the little things, like the breathing (or snoring) on the other end to gauge your audience’s interest. Better yet you can ensure your audience is engaged early by using the interactive features you have available within your web conferencing service – Q&A, chat, and polling. Polling your audience is especially helpful as it can help you tailor your presentation to their needs, provide a way for them to interact during the event, and gather information that will help you with lead qualification. During training sessions you can also check their understanding and re-direct your presentation if your audience isn’t clear on something.

Best practices to follow

ReadyTalk is preparing to launch its new service, Web Meeting 6, which features robust polling functionality (you can try it out in our preview environment, see more below) so I thought I’d share a few tips I’ve learned. I checked in with Ken Molay, President of Webinar Success recently to get some of his recommendations as we’ve been building out our new service:

  • When polling your audience, plan to incorporate at least 2-3 polls throughout an hour-long webinar – not closer than 10 minutes apart.
  • When developing your questions, start with your overall goal in mind then create your polls; make sure this is done prior to the meeting – if you’re creating your polls during the meeting you are not paying attention to your audience.
  • Make each question simple and direct – avoid using jargon and acronyms.
  • Be careful of too much “dead air” while gathering results.
  • Participants generally like to see results so be sure to follow up with a discussion about what the results mean or why your audience should care.

Types of questions

In Web Meeting 6, we will support six different question/response types:

  • Yes/No
  • Free text – use this choice when you don’t know all the possible answers
  • Multiple choice with single answer and multiple choice with multiple answers– use when there are a finite number of answers
  • Ranking poll – to rate things in relation to other things
  • Opinion polls – to assess a person’s feelings about something

Creating a poll is simple using ReadyTalk’s polling tool; press a button and you can create a poll, save it and insert it as a slide. Polls are persistent so if you use the same one often it will be there when you need it. And if you need it to show up later during your presentation, simply drag and drop to reorder your slides.

Polls versus surveys

Is there a difference between polls and surveys? Sure is. Polls are quick, flexible questions – often served one at a time; surveys are longer, more complex, and sometimes probing. Use polls during your event (don’t forget to share your results) and surveys at the end.

Check out our polling feature

If you’re an existing ReadyTalk customer, you can try out our polling feature using your current account information at http://www.readytalk.com/preview. If you don’t have an account, sign up for a free trial and you’ll get exclusive access to our Preview environment.

In the next few months the ReadyTalk Webinar Series will offer a three-part series on planning, meeting and sharing your web event. The second in the series will focus exclusively on engaging your audience during a meeting or event using polling and other similar strategies. Registered participants will receive a white paper outlining best practices so watch for more information coming soon.

Meanwhile, try out our new functionality and let me know what you think. I’d also be interested in hearing how you use polls to engage your audience.

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Web Meeting 6: Because I hate to be late

February 8th, 2010 by bo.bandy@readytalk.com

I hate to be late. When I’m attending a meeting in-person, I want to be the first person in the conference room, not the last. This same philosophy applies to web conferencing.

I sit on a lot of webinars that use competitive products, sometimes I’m doing competitive research and sometimes I sign up because of the topic (social media, word of mouth marketing, prospecting, lead generation, PR, etc.).

It’s guaranteed that I have a meeting right before, which usually gives me about 30 seconds to join the webinar on time. Guess what? That’s never enough time. By the time the software launches, I’m late to join the meeting. Plus, if it’s the first time using that web conferencing software, I likely have to download their application. This means I have to have an IT administrator install the software before I can join. If I’m lucky, I’ll only be 10 minutes late to the webinar.

For me, this is a big deal and is one of the reasons why I’m excited about the launch of Web Meeting 6, which is ReadyTalk’s new web meeting product that will launch later this spring. Web Meeting 6 doesn’t require participants to download any special software (not even Java). That’s right, no participant downloads required. Participants use a Flash-based player that makes joining a conference easy and FAST. More on Web Meeting 6 is available here.

I wanted to find out exactly what ‘fast’ meant, so today I did some time trials on joining a meeting. As a participant using Internet Explorer, Firefox and Chrome, I was able to join the meeting in 11 seconds. I could join via Firefox in just 9 seconds. Oh, and it only took two mouse clicks to join.

Want to try it out? Web Meeting 6 is currently available in an exclusive Preview environment. Current customers can access Preview at http://www.readytalk.com/preview using their current ReadyTalk access number and pass code and get started. Not a ReadyTalk customer? Contact sales@readytalk.com and they’ll set you up with a free 30-day trial account that also includes exclusive access to the Preview environment.

Please comment below on how quickly you’re able to join a meeting. Also, please share your thoughts on the new interface and features like enhanced polling. We love getting honest feedback.

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ReadyTalk gets ready to preview Web Meeting 6

January 29th, 2010 by Teresa Lawlor

ReadyTalk is preparing to roll out our next product launch, Web Meeting 6. But first, it’s time for a Preview. This afternoon, ReadyTalk Beta moves into Preview, bringing Web Meeting 6 one step closer to launch. Web Meeting 6, internally known as Native Client, has been in beta testing for several months. Thanks to continued feedback from our beta testers and the hard work of ReadyTalk engineers, we have been able to greatly improve the product before its release.

Our customers will be able to use Preview for scheduled meetings as well as on-demand meetings. Conference Center will be integrated with Web Meeting, so they can manage all pre- and post-meeting activities in the Preview environment.

Some of the new features you’ll find in Web Meeting 6:

  • A redesigned and simple-to-use interface
  • Flash-based participant entry to a meeting – this means your participants will be able to join your meeting even faster than before with no downloads required
  • Enhanced polling with the ability to create six difference question/response types
  • Application sharing with display resizing and rescaling
  • A new ReadyTalk Control Bar puts all the chairperson conference controls at your fingertips without taking up valuable screen real estate
  • Slide reordering can now be done with a simple drag and drop
  • Audio participant name and number matching

Preview will be available on January 29; current customers can directly access Preview at http://www.readytalk.com/preview. Just use your current ReadyTalk access number and pass code and get started.

Not a ReadyTalk customer? Contact sales@readytalk.com and they’ll set you up with a free 30-day trial account that also includes exclusive access to the Preview environment.

Before we launch Web Meeting 6 we want as many customers as possible to experience a free preview and give us feedback. I will be announcing details of our Preview program in the next few weeks. Providing feedback is simple – tell us about your experience using the form at the end of your conference.

Preview gives customers an opportunity to test new functionality while helping us identify any minor kinks. Participating customers enjoy free web minutes while using the Preview environment in addition to experiencing new features.

Stay tuned for my weekly posts as I give you a detailed, sneak peek on the new features you’ll see, best practices on how to use them in your meetings and events, and keep you up-to-date on our progress during this pre-release time.

In the meantime, if you have any questions you can contact me directly at teresa.lawlor@readytalk.com or comment here.

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