ReadyTalk Presents the Franchise Formula: Recorded Web Seminars
Listed below are previous seminars featured in the Franchise Formula Series. You can watch of any of the seminars by clicking on the "View Recording" button to the right of the title.
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- Upcoming Web Seminars
- Recorded Web Seminars
| Title | Date | Presenter | |
|---|---|---|---|
| From Compliance to Improvement: Getting the Most from Quality or Compliance Audits | 10/16/2007 | Kathy Larson | |
From Compliance to Improvement: Getting the Most from Quality or Compliance AuditsTuesday October 16th 2007Kathy Larson, XegyQuality or compliance audits are one of the most powerful tools available to a franchisor. Yet many franchise systems experience little or no improvement from their audits. This session will focus on the design, process and technology of a quality or compliance audit and how to get the biggest benefit for your franchise system. Speaker DetailsThis month's speaker is brought to you by Xegy. Kathy Larson co-founded the company behind Xegy/Franchise Roadmap in 1998. The company has pioneered Software as a Service (SaaS), mobile technologies, and offline reporting for process management. Larson has 25 years of experience consulting in the areas of sales, branch operations, performance management, certification processes, and customer service with organizations including Kinko's, Boston Market, Grease Monkey, and Safeway Restaurant Group. | |||
| Recent Franchise Regulation Eases Entry Into China; Rules Still Confusing | 09/18/2007 | Jeffrey A. Brimer | |
Recent Franchise Regulation Eases Entry Into China; Rules Still ConfusingTuesday September 18th 2007Jeffrey A. Brimer, Snell & Wilmer LLP
Speaker DetailsJeff Brimer, of counsel with Denver's Snell & Wilmer LLP concentrates in domestic and international franchising and distribution. His experience includes franchise documentation, registration and disclosure; and business organizations, contract negotiation, finance, taxation, intellectual property, securities, human resources, retailing, construction, hotels and real estate development. Professional Recognition and Awards Named Chambers USA: America's Leading Lawyer for Franchising | |||
| Managing Fast Growth | 08/21/2007 | Matt R. Andrew | |
Managing Fast GrowthTuesday August 21st 2007Matt R. Andrew, Moe's Southwest GrillAs brand leader of Moe's Southwest Grill, one of the fastest growing fast-casual restaurant concepts in America, Matt Andrew will lead an engaging, interactive roundtable discussion on Managing Fast Growth—Moe's style. Andrew will inspire discussion around the critical infrastructure needs of a rapidly growing franchise, from establishing co-ops and an FAC, to hiring outside agency support. He will highlight the importance of customer service, franchise support and training and how putting passion behind each key business initiative can drive the success of your business. Andrew will also cover knowing when to consider growth strategies like area developers, retail channels and international expansion. Learn this and much more during this session from a company that is considered one of the most talked about concepts to hit the national landscape in years. Speaker DetailsAs one of the five original members of the Moe's Southwest Grill team, and a long-time executive at Raving Brands, Matt Andrew is now brand leader for one of the nation's fastest growing restaurant concepts that operates more than 350 fast-casual restaurants throughout 38 states. Andrew oversees all aspects and operations of the Moe's brand and system and plays an active role in daily operations. He leads all areas of the Moe's business including corporate strategy, marketing, finance, franchise support, training and customer service. Prior to his current position, Andrew served as Raving Brands' vice president of corporate strategy and services, and was responsible for managing financial, legal, human resources and corporate administration functions for all of the Raving Brands system. Prior to that role, Andrew helped to build the company's finance and public relations departments from scratch, and contributed greatly to the success and growth of Moe's and the other Raving Brands. Before joining Moe's, Andrew served as director of corporate development for headhunter.net, now known as careerbuilder.com, an Atlanta-based job search board. There he developed joint ventures with technology firms enabling the company to expand their services to a multitude of leading Web-based companies. Andrew, who lives in Atlanta with his wife, earned an undergraduate degree in finance from the University of Florida. | |||
| How to Utilize the Ops Manual to Build an Effective Education Program | 07/17/2007 | Craig Dietz | |
How to Utilize the Ops Manual to Build an Effective Education ProgramTuesday July 17th 2007Craig Dietz, Special Ops LLCWe'll discuss the three critical elements to write an effective operations manual. Then we'll discuss how to use that material to create effective franchise education and training programs. These training programs often include franchisee, manager and employee training. Finally we'll talk briefly about when and how to get started. By the end you'll have a simple picture of how to create the foundations of a great franchise education program by using fundamental writing and training principles. Speaker DetailsCraig Dietz learned to write effective instructional materials first as a classroom school teacher, and then at Quiznos Sub where he developed all franchise owner, manager, and hourly employee training programs and helped create Quiznos University. In 1996, he earned a Master's Degree in Curriculum and Instruction from the University of Colorado at Denver. Special Ops LLC was created because a friend, who owned a local furniture store, complained that his employees didn't follow directions when left alone, and needed some way to document his processes. Since then, Special Ops has developed operations manuals for a large sport supplement franchise, two restaurants, a virtual-conferencing franchise, a day care center, a local furniture store, and a soap and skincare chain and developed a nationally syndicated training program especially for the natural foods industry. Within weeks, he developed checklists, trained his employees how to use them, and solved the problem. Our success led to developing an operations manual. His manual has increased employee consistency, efficiency and reduced training costs and turn-over. Now, he focuses on growing his business and profits. Special Ops LLC services include:
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| The Devil is in the Details: Critical Issues in Establishing & Operating Franchisor-Assisted Resale Programs | 06/19/2007 | Kevin P. Hein | |
The Devil is in the Details: Critical Issues in Establishing & Operating Franchisor-Assisted Resale ProgramsTuesday June 19th 2007Kevin P. Hein, Snell & Wilmer L.L.P.This program will cover the benefits and risks of establishing a formal franchise resale program. Speaker DetailsKevin P. Hein is an attorney for Snell & Wilmer LLP. His practice is concentrated in a broad range of franchise and real estate matters, including retail services, franchise and distribution, restaurant development, commercial real estate, mergers and acquisitions, corporate counseling and dispute resolution. Hein’s other experience includes: Restaurant Development Franchise and Distribution Law Commercial Real Estate | |||
On May 1st 2007, China released a new franchise regulation with the intent to make it easier and quicker for international franchises to gain access into the China market. With the upcoming 2008 Summer Olympics in Beijing, many American companies are anxious to have a presence. However, the new rules are extremely confusing, and franchisors need to be sure they understand them before stepping into the country.