Careers at ReadyTalk

Ready to change the future of work?
Thank you for exploring ReadyTalk when considering your next Career Opportunity.

"What I love most about RT is that I will learn something new everyday that I didn't know before. It may range anywhere from new gadgets that are up and coming to learning about integration of languages and frameworks."

Our Values
Strive for Excellence
Do What You Say You’ll Do
Listen to Others for Understanding
Do the Right Thing
Bring Best Thinking Together
Some of our favorite benefits
Voted Best Place to Work
Charitable Contribution Match
RTD Eco Pass
Fully Stocked Kitchen
401k Retirement Plan
Tuition Reimbursement
Adoption Assistance
Generous Health Savings Account (HSA) Contributions
Community Service Volunteer Hours
Wellness Allowances (race fees, gyms, etc.)

ReadyTalk Internship Program

Every Summer at ReadyTalk a new Internship Team is formed and from day one Interns can expect an exciting adventure where they will be getting hands-on experience with some of the industry’s state-of-the-art tools and methodologies.

Ready to join us?

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Product
Engineering
Business
Ready To Return
Internship
If you don’t see a position that interests you right now, click below to learn how you can make a difference at ReadyTalk.
Business
Account Manager

Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, contract negotiations, quarterly business reviews, roadmap alignment, growth of existing business and generating referrals. 

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Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, contract negotiations, quarterly business reviews, roadmap alignment, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationships.

Description

Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, contract negotiations, quarterly business reviews, roadmap alignment, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationship programs that support the growth of existing customers, expand usage and provide customer referrals for the ReadyTalk Sales Team.

Our Account Managers are self-motivated, well organized, and are creative problem solvers. They have excellent communication skills (verbal and written), and understand the importance of working closely with ReadyTalk’s overall sales and client services team.   We are looking for someone who can demonstrate these attributes along with an energetic, persistent and outcome-focused passion for customer service and business success.

Responsibilities:

Transition new customers from the initial sales process to the Account Management Team.
Partner with Account Executives in identifying strategic opportunities for growth and assist in closing new business through a team sales approach.

Retain, grow and manage customer accounts through proactive and support methods:

  • Provide support and address technical service needs for new and existing customers
  • Perform routine account reviews, identify potential ‘at-risk’ or ‘growth’ accounts and proactively ensure account health and overall retention
  • Build relationships with all key account contacts through proactive face to face, phone, and on-line interactions
  • Partner with account decision makers to evaluate and optimize feature sets and overall revenue opportunities
  • Respond to customer inquiries in timely manner and escalate properly if necessary
  • Communicate with existing account holders to discuss service experiences and obtain feedback on new feature opportunities
  • Work with new and existing customer base to identify opportunities for referrals, growth and account saturation
  • Achieve monthly/quarterly revenue quota by retaining and growing accounts

Account Managers are responsible for assisting our Events Team with webinar support and management as well as our Customer Care Team with support overflow as needed.

Requirements:

  • A proven commitment to providing exceptional customer service and support along with a strong relationship building background and measurable growth in account growth and retention
  • 2-4+ years of experience in an Account Management or Sales role, preferably in the technology industry
  • Bachelor’s degree or equivalent work experience

Skills and Proficiencies:

  • Effective and professional communication skills (verbal and written)
  • Ability to prioritize and manage multiple projects and tasks in a timely manner
  • Strong attention to detail
  • Ability to solve problems independently and work well with various team members across different departments
  • Proven ability to build and maintain strong, trustworthy relationships with customers and colleagues
  • Technical curiosity and aptitude to learn and consult with customers about technical aspects of the RT service
  • Self-motivated with strong desire to achieve team and individual goals without daily direction from management
  • Proficient with MS Office suite (Outlook, Word and Excel)
  • SalesForce experience is a strong plus
  • Experience using audio and web conferencing platforms is a plus

Catch a sneak peek into our Sales Team here: https://www.readytalk.com/rt/jobs/business.html

AA/EOE

M/F/D/V

Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit: http://www.uscis.gov/

 

 

 

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Business
Customer Care Representative

This position is primarily responsible for providing Customer Service to ReadyTalk customer’s users. This position works closely with ReadyTalk customers, vendors, Sales team and Engineering team. Secondary responsibility includes updating customer-facing documentation, internal process documentation and other projects as required.

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This position is primarily responsible for providing all aspects of Customer Service and Support to ReadyTalk customer’s users. This position works closely with ReadyTalk customers, vendors, Sales team and Engineering team. Secondary responsibility includes updating customer-facing documentation, internal process documentation and other projects as required.                                        

Requirements

  • Bachelor’s degree or equivalent work experience plus one year minimum of experience in a customer facing Customer Service role.
  • Commitment to providing exceptional customer service and measurable results that demonstrate quality customer care.

Duties

  • Provide superior support and service on the web-based application via phone, email and live-chat to ReadyTalk’s retail customers and users. This includes:
  • Answer basic questions about the ReadyTalk service, Answering “how do I…” type of questions
  • Provide troubleshooting for varying degrees of technical issues
  • Provide account information including billing, account overview, change of service and other account information as requested by customers.
  • Transfer requests and Escalate issues to the appropriate groups as necessary.
  • Liaison between non-customer facing departments and user
  • Open cases and assign accordingly
  • Resolve and close a variety of cases with customers in a thorough, efficient and timely manner.
  • Track open cases and if a case has been escalated to an additional team - ensure the owner is updating and closing cases in a timely manner.
  • Follow-up with customer as required
  • Provide ad-hoc training to customers
  • Provide a Wow experience to customers
  • Participate in product testing and training prior to a software release.
  • Assist in the training of new hires on providing customer service through shadowing and answering questions.
  • Other projects as required

 Skills

  • Professional and effective verbal and written communications skills.
  • Ability to interact with customers of all levels and abilities in a professional manner via phone and email.
  • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner.
  • Strong problem-solving and attention to detail skills. Ability to solve problems independently and work well with various team members across different departments.
  • Ability to succeed in a team environment and collaborate with other departments
  • Ability to quickly learn new technology – both how to use it and how it works.
  • Able to teach new technology and ReadyTalk products to others
  • Strong interest in technology operations and innovation
  • Ability to stay calm under pressure
  • Ability to use positive language to convey messages to customers

Technical Skills

  • Proficient in MS Office products such as Outlook, Word and Excel.
  • Knowledge of Salesforce a Plus
  • Knowledge of VoIP a Plus

AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

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Engineering
CLIENT SIDE JAVASCRIPT DEVELOPER

Are you an experienced and adventurous JavaScript developer? Then ReadyTalk might be a great fit for you!

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Are you an experienced and adventurous JavaScript developer? Then ReadyTalk might be a great fit for you!

Development is an ever changing landscape of frameworks and ideas and it can be a jungle to navigate, but the savvy developer can transcend fads to find appropriate tools to solve the task at hand. At ReadyTalk we’re seeking out clever, dedicated developers who enjoy what they do. Whether it’s interfacing with existing systems or pushing forward with new frameworks, it’s a fun and exciting job that always leads to new ideas. As a bonus? ReadyTalk is a fun, relaxed place to work.

Requirements

  • Bachelor’s degree in Computer Science or equivalent degree
  • Flexibility to work outside of business hours as a release schedule requires

Duties

  • Delivering a complete front end application
  • Ensuring high performance on mobile and desktop
  • Writing tested, idiomatic, and documented JavaScript, HTML and CSS
  • Work with UX resources to translate vision and designs into reality
  • Communicating with external web services

Skills

  • Problem solving. How do we make a task easier? How do we make it run more efficiently? How do we make it more maintainable and stable?
  • Curiosity. What’s on the horizon in web development? What’s been done and what doesn’t work?
  • Communication. Ability to share your ideas and work with other awesome engineers in a collaborative environment.
  • Understand the Agile development lifecycle.

Technical Skills

  • Proficiency with JavaScript, HTML5 and CSS
  • Deep knowledge of AngularJS practices and commonly used modules based on work experience
  • Creating self-contained, reusable, and testable modules and components
  • Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
  • Validating user actions on the client side and providing responsive feedback
  • Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
  • Creating custom, general use modules and components which extend the elements and modules of core AngularJS

Catch a sneak peek here: https://www.readytalk.com/rt/jobs/engineering.html

AA/EOE

M/F/D/V

Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

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Engineering
Software Engineer in Test (SDET)

Are you a computer science geek that loves to work on tools and services that help other computer science geeks solve their problems? Are you also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is your type of role. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

Read More

Are you a computer science geek that loves to work on tools and services that help other computer science geeks solve their problems? Are you also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is your type of role. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

We’ve built an amazing organization around collaboration and learning, and we’d love for you to be a part of it. The SDET (Software Development Engineer in Test) role will work as part of the engineering operations team focused on delivering the absolute best to our customers. The role will be a mix of manual testing efforts to help identify when and how functional testing can be automated, as well as helping to implement that automation effort as part of the engineering operations team.

Requirements

  • 1-4 years of relevant experience
  • Flexibility to work outside of business hours as a release schedule requires

Duties

  • Continually create, improve, and maintain test automation and overall framework to support regression testing across all areas of product operation
  • Support and help create acceptance criteria in collaboration with stakeholders
  • Execute manual tests as needed to verify acceptance and automation criteria is met
  • Author bug reports and write/maintain test documentation
  • Work with infrastructure engineers to investigate the source of defects

Skills

  • Ability to communicate your ideas and work with others in a collaborative environment
  • Understanding of the Agile development lifecycle (SCRUM, Kanban, etc.)
  • Good written and verbal communication skills
  • Experience working directly with software engineers in an Agile environment

Technical Skills

  • Strong knowledge of Linux/Unix/SSH
  • Shell scripting experience
  • Experience with Apache and Tomcat
  • Familiarity with the installation process of software and software platforms
  • Experience with SQL
  • Experience with Java and/or Python
  • Experience with infrastructure automation software/tools (e.g. Puppet, Chef, etc.)
  • Experience working with certificates (TLS, SSL, Apache, etc.)
  • Experience with Selenium is a plus
  • Network/telephony experience is a plus

Catch a sneak peek here: https://www.readytalk.com/rt/jobs/engineering.html

AA/EOE

M/F/D/V

Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

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Engineering
Senior Software Engineer in Test

Are you a computer science geek that loves to work on tools and services that help other computer science geeks solve their problems? Are you also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is your type of role. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

Read More

Are you a computer science geek that loves to work on tools and services that help other computer science geeks solve their problems? Are you also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is your type of role. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

We’ve built an amazing organization around collaboration and learning, and we’d love for you to be a part of it. The Senior SDET (Software Development Engineer in Test) role will work as part of the engineering operations team focused on delivering the absolute best to our customers. The role will be a mix of manual testing efforts to help identify when and how functional testing can be automated, as well as leading that automation effort as a key part of the engineering operations team.

Requirements

  • 5+ years of relevant experience
  • Flexibility to work outside of business hours as a release schedule requires

Duties

  • Continually create, improve, and maintain test automation and overall framework to support regression testing across all areas of product operation
  • Support and help create acceptance criteria in collaboration with stakeholders
  • Execute manual tests as needed to verify acceptance and automation criteria is met
  • Author bug reports and write/maintain test documentation
  • Work with infrastructure engineers to investigate the source of defects

Skills

  • Ability to communicate your ideas and work with others in a collaborative environment
  • Understanding of the Agile development lifecycle (SCRUM, Kanban, etc.)
  • Good written and verbal communication skills
  • Comfortable in a leadership position that fosters mentoring/education in support of team member growth
  • Experience working directly with software engineers in an Agile environment

Technical Skills

  • Strong knowledge of Linux/Unix/SSH
  • Shell scripting experience
  • Experience with Apache and Tomcat
  • Familiarity with the installation process of software and software platforms
  • Experience with SQL
  • Experience with Java and/or Python
  • Experience with infrastructure automation software/tools (e.g. Puppet, Chef, etc.)
  • Experience working with certificates (TLS, SSL, Apache, etc.)
  • Experience with Selenium is a plus
  • Network/telephony experience is a plus

Catch a sneak peek here: https://www.readytalk.com/rt/jobs/engineering.html

AA/EOE

M/F/D/V

Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

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Engineering
Experienced Javascript Developer

At ReadyTalk we're seeking out clever, dedicated developers who enjoy what they do. Whether it's improving existing systems or pushing forward with new ones, it's a fun and exciting job that always leads to new ideas.

Read More

At ReadyTalk we're seeking out clever, dedicated developers who enjoy what they do. Whether it's improving existing systems or pushing forward with new ones, it's a fun and exciting job that always leads to new ideas.

Requirements

  • Bachelor degree in Computer Science or equivalent degree
  • 5 plus years software development experience
  • 2 plus years JavaScript development experience

Duties

  • Design, develop, & maintain web, desktop, and mobile applications
  • Design, develop, & maintain highly available, distributed systems & services
  • Work with product management to define features, capabilities, and scope
  • Collaborate in the planning, design, development, and delivery of software products & services

Skills

  • Problem Solving. Let’s find problems and fix them!
  • Design & Improvement. How do we design it better? How do we design it to avoid problems? How do we make it easier? How do we make it more efficient? How do we make it more maintainable and stable?
  • Curiosity. What’s on the horizon in web development? What’s been done and what doesn’t work? What if ….
  • Communication. Share your ideas and work with other awesome people in a collaborative environment.
  • Force Multiplier. Mentor & help others so everyone achieves more.
  • ReadyTalk developers have the proven ability to deliver high-quality, reliable code implemented on schedule

Technical Skills

  • Advanced JavaScript, HTML, and CSS - a must
  • Experience with NodeJs. AngularJS, React, or Cordova - a plus
  • Experience with Docker or Kubernetes - a plus
  • Experience with WebRTC - a plus
  • Experience with module or API design - a plus
  • Familiarity with continuous integration concepts, practices, & tools
  • Familiarity with "nix environments"
  • Familiarity with advanced networking concepts

Catch a sneak peek here: https://www.readytalk.com/rt/jobs/engineering.html

AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

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Business
Marketing Coordinator

Marketing Coordinator

Are you aspiring to become a marketing expert and gain experience across several marketing disciplines? This role will support various activities around demand generation, content creation and in-person and online events.
The ideal candidate has experience managing a webinar series, excellent writing skills, especially when it comes to grabbing the reader’s short attention span, technical proficiency to quickly learn new software tools, and a major attention to detail.

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Marketing Coordinator

Are you aspiring to become a marketing expert and gain experience across several marketing disciplines?  The marketing coordinator at ReadyTalk will join our team to support various activities around demand generation, content creation and in-person and online events.  The ideal candidate for this position will have hands-on experience in managing a webinar series, excellent writing skills, especially when it comes to grabbing the reader’s short attention span, technical proficiency to quickly learn new software tools, and a major attention to detail.

This role reports to the Director of Product & Marketing and will work closely with our internal teams to ensure we are creating and executing marketing campaigns with maximum success.

Requirements:

  • Bachelor's degree in communications, marketing, advertising or business
  • 2-3 years of working experience in a marketing, advertising or creative oriented role

 

Job Duties:
Manage webinar series

  • Develop and successfully execute webinar strategy
  • Create all emails, landing page, copy and design
  • Create social posts, website promotional content and blog posts
  • Identify and coordinate experts to speak on different webinar topics
  • Manage & moderate partner webinar series

Support marketing communication and outbound marketing activities

  • Assist with creative writing, proofreading and editing tasks
  • Edit and create content for sales demo & customer account review decks
    • Build and edit prospecting segment lists as needed
  • Support product launches
  • Assist with customer advocacy & sales enablement activities

Manage tradeshow and event logistics

  • Planning and executing in-person events which may include national tradeshows, field marketing or customer events
  • Responsible for developing and delivering creative messaging throughout tradeshow campaigns to drive new MQLs (everything from developing targeted lists, written content, booth themes, messaging at the show and  strategic follow-up and reporting)
  • Manage event timelines and show logistics
  • Plan and execute event-related marketing campaigns from start to finish, effectively generating and nurturing leads to develop a qualified sales pipeline

 Technical Skills

  • Excellent communication skills - both written and oral
  • Experience working in a webinar technology & Marketo is a big plus
  • Ability to write B2B marketing email copy and set up lead nurturing programs
  • HTML/CSS skills & design skills (i.e. photoshop, illustrator, InDesign) a big plus
  • Strong organizational skills and ability to meet deadlines in a fast-paced environment


AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

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