Careers at ReadyTalk

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Ready to change the future of work?
Thank you for exploring ReadyTalk when considering your next Career Opportunity. We work with a talented group of people who have demonstrated an ongoing commitment to building lasting relationships with our growing community of customers and business partners, through our innovative technology and exemplary service and support.
Our Values
Strive for Excellence
Do What You Say You’ll Do
Listen to Others for Understanding
Do the Right Thing
Bring Best Thinking Together
Some of our favorite benefits
Voted Best Place to Work
Charitable Contribution Match
RTD Eco Pass
Fully Stocked Kitchen
401K Match
Tuition Reimbursement
100% Employer Paid Healthcare
Employee Stock Ownership Plan

Ready to join us?

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Product
Engineering
Business
Business
Account Manager
#customerrelations #businessdevelopment

Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, on-boarding and training, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationships.

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Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, on-boarding and training, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationships.
 
Description
Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, on-boarding and training, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationship programs that support the growth of existing customers, expand usage and provide customer referrals for the ReadyTalk Sales Team. 
 
Our Account Managers are self-motivated, well organized, and are creative problem solvers. They have excellent communication skills (verbal and written), and understand the importance of working closely with ReadyTalk’s overall sales and client services team.   We are looking for someone who can demonstrate these attributes along with an energetic, persistent and outcome-focused passion for customer service and business success.

Responsibilities:

Transition new customers from the initial sales process to the Account Management Team. Partner with Account Executives in identifying strategic opportunities for growth and assist in closing new business through a team sales approach.

Retain, grow and manage customer accounts through proactive and support methods:

  • Provide support, training, and address technical service needs for new and existing customers
  • Create account “stickiness” through customized training sessions, webinar consultation, and utilization of our productivity and integration tools
  • Perform routine account reviews, identify potential ‘at-risk’ or ‘growth’ accounts and proactively ensure account health and overall retention
  • Build relationships with all key account contacts through proactive face to face, phone, and on-line interactions.
  • Partner with account decision makers to evaluate and optimize feature sets and overall revenue opportunities
  • Respond to customer inquiries in timely manner and escalate properly if necessary
  • Communicate with existing account holders to discuss service experiences and obtain feedback on new feature opportunities
  • Work with new and existing customer base to identify opportunities for referrals, growth and account saturation
  • Address incoming billing concerns and issuance of any applicable charges and credits
  • Achieve monthly/quarterly revenue quota by retaining and growing accounts

Account Managers are responsible for assisting our Events Team with webinar support and management as well as our Customer Care Team with support overflow as needed. 

Requirements:

  • A proven commitment to providing exceptional customer service and support along with a strong relationship building background and measurable growth in account growth and retention
  • 2-4+ years of experience in an Account Management or Sales role, preferably in the technology industry
  • Bachelor’s degree or equivalent work experience

Skills and Proficiencies:

  • Effective and professional communication skills (verbal and written)
  • Ability to prioritize and manage multiple projects and tasks in a timely manner
  • Strong attention to detail
  • Ability to solve problems independently and work well with various team members across different departments
  • Proven ability to build and maintain strong, trustworthy relationships with customers and colleagues
  • Technical curiosity and aptitude to learn and consult with customers about technical aspects of the RT service
  • Self-motivated with strong desire to achieve team and individual goals without daily direction from management
  • Proficient with MS Office products (Outlook, Word and Excel)
  • SalesForce experience is a strong plus
  • Experience using audio and web conferencing platforms, a plus
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Business
Customer Care Team Manager
#customercare #manager #passion

The Customer Care Team Manager will support the customer service and technical support side of our business and manage the Customer Care Team. The Customer Care department is responsible for delivering world-class customer support for our ReadyTalk customers and wholesale customers. The Customer Care Team Manager will be responsible for understanding current structures and processes and creating new ones where necessary to support the growth of this department. 

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Customer Care Team Manager

The Customer Care Team Manager will support the customer service and technical support side of our business and manage the Customer Care Team. This position reports to the Director of Customer Service. The Customer Care department is responsible for delivering world-class customer support for our ReadyTalk customers and wholesale customers. The responsibilities of this team is vast and requires comprehensive understanding of the entire ReadyTalk service. These services include audio conferencing, web conferencing, video conferencing, recording services, and marketing-automation integrations. The Customer Care Team Manager will be responsible for understanding current structures and processes and creating new ones where necessary to support the growth of this department.
 
This position requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Care Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures.
 
The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events.
 
Qualifications

  • Bachelor’s Degree
  • 5+ years of experience in business, high tech, B to B environment
  • 2+ years of previous management experience
  • Direct experience in a customer facing role
  • Experience with CRM applications and interoperation with external data systems
  • Experience and comprehensive understanding of computer networking
  • Understanding of data structures and database concepts

 
Primary Responsibilities

  • Manage a group of highly capable individuals who make up our customer care department
  • Coordinate the training of the team on new product releases
  • Intimately understand the technology that supports all ReadyTalk services
  • Engage directly with clients and internal departments and support the team
  • Work directly with our product management and marketing teams
  • Produce reports showing patterns for why customers are contacting the customer care team
  • Understand and advocate the needs of the Customer Care to appropriate individuals and/or teams
  • Develop programs to continually engage internal and external customers
  • Engage collaboratively and purposefully with supporting management in other customer-facing roles
  • Create and maintain strong relationships with sales and account management teams
  • Communicate product usability improvements to product management teams based upon customer feedback

Skills

  • Ability to lead and advocate for a team
  • Excellent customer service skills
  • Excellent verbal and written communications skills
  • Ability to learn new, technical concepts and products quickly
  • Ability to build and maintain strong, reliable relationships
  • Strong at problem-solving and attention to details
  • Effective time-management, planning and organizational skills
  • Aptitude to effectively prioritize and complete multiple tasks
  • Capable of working collaboratively with others in a team
  • Ability to think and adapt in an ever-changing environment
  • Proven talent to deliver high-quality, result-based work

 
ReadyTalk is an equal opportunity employer

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Engineering
New Collaboration Product - Software Engineer
#WebRTC #Javascript #OpenSource

From Node to Electron to Cordova. Is this the Future of Development? We think so!  Are you an experienced and adventurous JavaScript developer? Then ReadyTalk might be a great fit for you! 

Development is an ever changing landscape of frameworks and ideas and it can be a jungle to navigate, but the savvy developer can transcend fads to find appropriate tools to solve the task at hand. At ReadyTalk we’re seeking out clever, dedicated developers who enjoy what they do. 

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From Node to Electron to Cordova. Is this the Future of Development? We think so!  Are you an experienced and adventurous JavaScript developer? Then ReadyTalk might be a great fit for you!

Development is an ever changing landscape of frameworks and ideas and it can be a jungle to navigate, but the savvy developer can transcend fads to find appropriate tools to solve the task at hand. At ReadyTalk we’re seeking out clever, dedicated developers who enjoy what they do. Whether it’s interfacing with existing systems or pushing forward with new frameworks, it’s a fun and exciting job that always leads to new ideas. As a bonus? ReadyTalk is a fun, relaxed place to work; plus, free beer! Did we mention the beer? Just saying.

Requirements

  • Bachelors degree in Computer Science or equivalent degree
  • Flexibility to work outside of business hours as a release schedule requires

Duties

  • Design and develop web, desktop, and mobile applications
  • Work with product management to define user features and scope releases

Skills

  • Problem solving. How do we make a task easier? How do we make it run more efficiently? How do we make it more maintainable and stable?
  • Curiosity. What’s on the horizon in web development? What’s been done and what doesn’t work?
  • Communication. Ability to share your ideas and work with other awesome engineers in a collaborative environment.
  • Understand the Agile development lifecycle.

Technical Skills

  • Advanced JavaScript, HTML, and CSS skills a must
  • Experience with NodeJs, AngularJS, and Cordova a plus
  • Full Stack Developer
  • Experience with build processes and tools: Gradle? Gulp?
  • Can you use a *nix shell?
  • Scripting languages! Groovy, Bash...ksh?
  • Understanding cross-platform compatibility and debugging
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Engineering
Software Engineer in Test
#Automation #Scripting #Java

Are you a computer science geek that loves to write code but is also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is it. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

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Are you a computer science geek that loves to write code but is also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is it. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

 We’ve built an amazing organization around collaboration and learning, and we’d love for you to be a part of it. The SDET (Software Development Engineer in Test) role will work as part of a feature team focused on delivering the absolute best to our customers. The role will be a mix of manual testing efforts to help identify when and how functional testing can be automated, as well as helping lead that automation effort as part of that feature team.

Requirements

  • 1-4 years of relevant experience
  • Flexibility to work outside of business hours as a release schedule requires

Duties

  • Create and maintain test automation to support regression testing
  • Support and help create acceptance criteria in collaboration with product owners
  • Execute manual tests as needed to verify acceptance and automation criteria is met
  • Author bug reports and write/maintain test documentation

 Skills

  • Ability to communicate your ideas and work with others in a collaborative environment
  • Understanding of the Agile development lifecycle (SCRUM, Kanban, etc.)

 Technical Skills

  • Working knowledge of Linux/Unix/SSH
  • Scripting/programming experience to automate testing (Python/Java preferred)
  • Familiarity with the installation process of software and software platforms (Java, Flash, etc.)
  • Experience with SQL, VMWare/VirtualBox a plus
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Engineering
Engineering Manager - Back Office
#Team #Innovation #OpenSource

ReadyTalk engineering is all about building great, cross-platform software that gets used and embraced by our customers. We are avid supporters of open-source technologies like Linux, Firefox, and everything Apache. As an engineering organization we contribute back to this community through company-driven projects, involvement in educational programs and through personal projects. Our environment is open, collaborative and most of all a blast to work in.

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ReadyTalk engineering is all about building great, cross-platform software that gets used and embraced by our customers. We are avid supporters of open-source technologies like Linux, Firefox, and everything Apache. As an engineering organization we contribute back to this community through company-driven projects, involvement in educational programs and through personal projects. Our environment is open, collaborative and most of all a blast to work in. 

We are currently looking for Managers that understand the importance of fostering a strong team environment and have the ability to develop trusting relationships with their team members. In addition we are looking for someone with the ability to identify individual strengths & talents and apply those in a way that will be most productive.

Requirements

    • Bachelor’s degree in Computer Science or equivalent degree
    • Prior experience managing an Engineering team

Duties

  • Manage the day to day activities of approximately 8-12 engineers
  • Coach, mentor, and develop the talents of your engineering team
  • Help your team manage their agile development process
  • Manages, works on, or serves as a resource on software development projects
  • Collaborate in the planning, design and development for a release
  • Present design issues, questions and suggestions for alternate ways of implementing a feature to the Product team
  • Work with Customer Support to help troubleshoot technical customer problems
  • Flexibility to work outside of business hours as a release schedule requires
  • Work closely with stakeholders from various departments to help coordinate cross team efforts.

Skills

    • Proven ability to deliver high-quality, reliable code implemented on schedule
    • Understanding of the software development process
    • Professional and effective verbal and written communications skills
    • Ability to effectively prioritize and complete multiple development tasks
    • Ability to work in a fast-paced, often-changing environment
    • Strong problem-solving and attention to detail skills
    • Good time-management, planning and organization skills
    • Ability to work collaboratively with others

Technical Skills

  • Experience in Java, C and/or C++ required
  • Strong experience with Linux and open source applications
  • SQL and relational database knowledge
  • Familiarity with XML, XML RPC, SMTP, SOAP, HTTP
     
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Engineering
Engineering Manager - Core Webinar Product
#TeamAdvocate #OpenSource #CoachMentorLead

ReadyTalk engineering is all about building great, cross-platform software that gets used and embraced by our customers. We are avid supporters of open-source technologies like Linux, Firefox, and everything Apache. As an engineering organization we contribute back to this community through company-driven projects, involvement in educational programs and through personal projects. Our environment is open, collaborative and most of all a blast to work in.

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ReadyTalk engineering is all about building great, cross-platform software that gets used and embraced by our customers. We are avid supporters of open-source technologies like Linux, Firefox, and everything Apache. As an engineering organization we contribute back to this community through company-driven projects, involvement in educational programs and through personal projects. Our environment is open, collaborative and most of all a blast to work in. 

We are currently looking for Managers that understand the importance of fostering a strong team environment and have the ability to develop trusting relationships with their team members. In addition we are looking for someone with the ability to identify individual strengths & talents and apply those in a way that will be most productive.

Requirements

    • Bachelor’s degree in Computer Science or equivalent degree
    • Prior experience managing an Engineering team

Duties

  • Manage the day to day activities of approximately 12-18 engineers
  • Coach, mentor, and develop the talents of your engineering team
  • Help your team manage their agile development process
  • Manages, works on, or serves as a resource on software development projects
  • Collaborate in the planning, design and development for a release
  • Present design issues, questions and suggestions for alternate ways of implementing a feature to the Product team
  • Work with Customer Support to help troubleshoot technical customer problems
  • Ability to manage and resolve interpersonal conflict
  • Flexibility to work outside of business hours as a release schedule requires
  • Work closely with stakeholders from various departments to help coordinate cross team efforts.

Skills

    • Proven ability to deliver high-quality, reliable code implemented on schedule
    • Understanding of the software development process
    • Professional and effective verbal and written communications skills
    • Ability to effectively prioritize and complete multiple development tasks
    • Ability to work in a fast-paced, often-changing environment
    • Strong problem-solving and attention to detail skills
    • Good time-management, planning and organization skills
    • Ability to work collaboratively with others

Technical Skills

  • Experience in Java, C and/or C++ required
  • Strong experience with Linux and open source applications
  • SQL and relational database knowledge
  • Familiarity with XML, XML RPC, SMTP, SOAP, HTTP
     
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Business
Sales Operations Analyst
#problemsolving #CRM #lovedata

The Sales Operations Analyst role will primarily support the ReadyTalk Sales and Account Management teams with order submission, reporting, hands-on training and problem-solving related to our CRM and billing/provisioning systems.

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Brief Description – Sales Operations Analyst
The Sales Operations Analyst role will primarily support the ReadyTalk Sales and Account Management teams with order submission, reporting, hands-on training and problem-solving related to our CRM and billing/provisioning systems.

Description
The Sales Operations Analyst role will primarily support the ReadyTalk Sales and Account Management teams with order submission, reporting, hands-on training and problem-solving related to our CRM and billing/provisioning systems.

Requirements
 Bachelor’s degree or equivalent work experience plus two years minimum of experience in a
Sales, Account Management or Sales Operations position
 Must be detail-oriented, highly organized and process-oriented
 Must have an ability to manage multiple tasks and deadlines in a fast paced environment
 Must be a solution-oriented and patient individual who can support multiple teams and is able
to quickly switch gears to ensure both internal and external customers’ needs are met.
 Strong communication and follow-through skills are necessary.
 Must be data-minded and able to process data changes and validate their own work for
accuracy.
 This job is task-oriented and highly variable. This individual must enjoy rapid change.

Duties
 Assist Account Executives and Account Managers on a daily basis with regards to account
set-up, rate entry and billing questions
 Assist Account Executives and Account Managers in executing customer quotes and
agreements
 Own and maintain international number sets
 New employee onboarding (SF license, RT service access)
 Review and route all incoming Sales/Account Management operational requests
 Process requests such as account deletes, bulk provisioning, field updates, etc.
 Create reports in Salesforce.com to support Sales and Account Management
 Manage the relationship with ReadyTalk’s fulfillment vendor
 Coordinate complex account requests with multiple teams
 Support Sales and Account Management organizations with client data requests
 Resolve or triage billing and provisioning issues
 Pre-billing review of uniquely billed accounts

Skills
 Professional and effective verbal and written communications skills
 Ability to prioritize and manage multiple issues/projects at one time and communicate status
and resolution effectively and in a timely manner
 Creative problem-solving and mathematical skills in addition to strong attention to detail
 Self-motivated and works well with various team members across different departments
 Enjoys working with others, training and teaching
 Proficient in MS Office products
 Salesforce.com experience is a plus

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Business
Associate Account Executive
#Hunter #CustomerSolutions #SaaS

ReadyTalk is hiring an Associate Account Executive to support the Account Executive team through cold calling, lead qualification, appointment setting, territory analysis, and list conditioning.

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Job Responsibilities:
  • Conduct a high volume of cold calls and cold emails to connect with DMs (VPs or Directors in the IT, Marketing and Sales departments) daily to understand their business objectives through a variety of lead sources and lists
  • Sets discover calls and/or demos with qualified prospects for the Account Executives
  • Use consultative selling methods; analyzing each prospect and identifying needs
  • Building a comprehensive map of the prospect’s potential business opportunities, profiling the decision-making process, and interviewing key decision makers
  • Effectively and efficiently track all prospects in their assigned regions via Salesforce.com and nurture them through a lead development process from prospects to qualified sales opportunities.
  • Clean, research and review prospect lists to determine top targets

Requirements:

  • 1-3 years’ experience cold calling and/or outbound telesales (preferably in a technology services atmosphere) along with email nurturing experience
  • Bachelor’s Degree or equivalent combination of education and experience
  • Ability to comprehend information technologies and develop sales/marketing strategy
  • Experience with a customer relationship management software application (CRM), salesforce.com preferred
  • Strong qualification, presentation, selling skills with the ability to utilize effective questioning techniques
  • Experience with using prospecting tools, such as LinkedIn to research and collect data on prospects
  • Expert in navigating complex organizational structures
  • Ability to persuade and overcome objections
  • High comfort level working in Word and Excel
  • Good time management and ability to prioritize to meet deadlines
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Business
Account Executive
#Sales #SaaS #Hunter #closer

As an Account Executive you will be responsible for generating revenue and developing new business through list conditioning, cold calling, networking, social media and new/established verticals. Candidates must be energetic, persistent and outcome-focused with a passion for success. You must also have an internal drive that will allow you to thrive in our comfortable yet unstructured environment.

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This position will be responsible for generating revenue and developing new business through list conditioning, cold calling, networking, social media and new/established verticals. This candidate is energetic, persistent and outcome-focused with a passion for success. They also have an internal drive that will allow them to thrive in our comfortable yet unstructured environment.
 
During the first 90-days, the candidate will be focused on learning the front end of our sales process, which will include shadowing our account executives, cold calling, list conditioning and product demonstrations. The focus of this period is to build a pipeline of prospects, learn the product and ReadyTalk sales culture and process.

Requirements

  • Bachelor’s Degree preferred or equivalent experience
  • 5 years minimum of experience in B to B Sales is required
  • Strong ability and experience communicating and selling to IT professionals
  • Strong understanding of technology

 
 Duties

  • Managing all aspects of building and maintaining a sales pipeline
  • Creating and managing a strategic account penetration plan
  • Planning daily-weekly-monthly sales activity
  • Creating and executing campaigns targeting prospects
  • Qualifying prospects
  • Performing web-based demonstration
  • Transferring seamlessly new business to the Account Management team
  • Using sales force.com to manage and update sales activities                                         

Skills

  • Strong qualifying skills for cold calling and building their own prospecting list
  • Comfortable selling to “C” level executives
  • Ability to navigate a sale with multiple decision makers
  • Strong verbal and written communications skills
  • Ability to build and maintain strong trustworthy relationships
  • Capacity to work in a fast-paced, often changing environment
  • Strong problem-solving and attention to detail skills
  • Effective time-management, planning and organization skills
  • Aptitude to effectively prioritize and complete multiple task
  • Ability to work collaboratively with others
  • Proven ability to deliver high-quality, result based work
  • Capacity to manage themselves
  • Ability to thrive in a startup environment
  • Proficient in Microsoft Office
  • Experience with salesforce.com and CRM software is a PLUS
  • Comfortable using and learning new technologies

 Why work in sales at ReadyTalk?

  1. Best Companies to Work for in Colorado!
  2. Leading edge technology with challenging work and talented contributors in a progressive work environment
  3. A great culture – collaborative work environment and open-door policy (we don’t have doors!)
  4. Excellent benefits – ESOP, medical/vision/dental insurance 100% paid for our employees and their family, 401K and Flexible Spending programs, RTD Ecopass, tuition reimbursement and subsidized gym membership
  5. Weekly yoga classes, free gym access, massage therapist, chiropractor, bikes and a locker room area, fully-stocked kitchen complete with snacks and beer, a Nintendo Wii with Guitar Hero, an X-box 360
  6. Charitable contributions – donate 20 hours of your time to charities of your choice. ReadyTalk also matches your donations.
  7. Celebrations to reward and recognize hard work from team achievements, product releases and company miles stones: office mini-golf, champagne receptions, wine tastings and summer picnics!

   
 

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