Careers at ReadyTalk

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Ready to change the future of work?
Thank you for exploring ReadyTalk when considering your next Career Opportunity. We work with a talented group of people who have demonstrated an ongoing commitment to building lasting relationships with our growing community of customers and business partners, through our innovative technology and exemplary service and support.
Our Values
Strive for Excellence
Do What You Say You’ll Do
Listen to Others for Understanding
Do the Right Thing
Bring Best Thinking Together
Some of our favorite benefits
Voted Best Place to Work
Charitable Contribution Match
RTD Eco Pass
Fully Stocked Kitchen
401K Match
Tuition Reimbursement
100% Employer Paid Healthcare
Employee Stock Ownership Plan
ReadyTalk Returnship Program
Ready to Get Back to Work?
ReturnShip is a 22-week paid internship program designed for individuals who long to return to work after a hiatus. ReadyTalk’s ReturnShip program is a unique opportunity if you are passionate about technology, want to work for a top company in Colorado, are eager to update your skills in today’s workplace and want to build your network. We support a smooth transition into the workforce by providing both part-time and full-time hours.

ReadyTalk Internship Program

Every Summer at ReadyTalk a new Internship Team is formed and from day one Interns can expect an exciting adventure where they will be getting hands-on experience with some of the industry’s state-of-the-art tools and methodologies.

Ready to join us?

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Product
Engineering
Business
ReturnShip
Internship
Business
Senior Financial Analyst
#curiosity #strategy #analytics

This position, which reports directly to the CFO, will play a key role in supporting business decision-making throughout the company.  The Analyst will be responsible for developing and maintaining various operational and financial models and leveraging those models to support strategic planning, product planning and corporate finance decisions.  The Analyst will produce forecasts, perform sensitivity/scenario analysis, develop business cases, and support the product teams with ROI analysis.

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This position, which reports directly to the CFO, will play a key role in supporting business decision-making throughout the company.  The Analyst will be responsible for developing and maintaining various operational and financial models and leveraging those models to support strategic planning, product planning and corporate finance decisions.  The Analyst will produce forecasts, perform sensitivity/scenario analysis, develop business cases, support the product teams with ROI analysis and forecasting models, and provide a wide range of ad hoc analysis.

The Analyst will be expected to perform complex analysis within a rapidly changing business environment and to draw conclusions and make recommendations based on that analysis. The successful candidate will be analytical, detail oriented and adept at dealing with ambiguity. He/she will need to apply critical thinking skills and perform research when necessary. Strong, applied understanding of corporate finance concepts is essential.

Must be a highly analytical, self-starter, with a natural curiosity for how and why things work. Strong communication skills and an ability to build trusting relationships are imperative to success in this role. 

Requirements

  • Bachelor’s degree in finance or related field, MBA preferred
  • Minimum 3 years work related experience
  • SaaS background is preferred
  • Demonstrated ability to clearly think through, analyze, and communicate business related issues
  • Demonstrated ability to communicate effectively with all levels of management

 

Duties

  • Develop and maintain a variety of financial models and analytics.
  • Provide reporting and analysis about the profitability of our customers, products and Business Lines.  Analyze elements of product contribution margin and drive product profitability.
  • Evaluate and analyze company expenditures to understand where we can be more efficient.
  • Coordinates and maintains monthly KPI metrics and business drivers; performs root cause analysis to determine drivers of variances from expected metric levels.
  • Spearhead special projects and drive the proper set of analyses for such projects; present solutions to leadership accordingly
  • Develop methodologies to generate comparative financial statement and financial performance drivers across markets.
  • Coordinate with cross functional departments, assess their needs for financial information, develop reports, analyses, and tools to meet those needs.

 

Skills

  • Strong analytical, quantitative and presentation skills
  • Success at building relationships and collaborating cross-functionally across the organization
  • Effectively communicate numbers and progress using charts, graphs and other visuals
  • Ability to work independently and think creatively to solve problems
  • Advanced database and Excel skills
  • High Business Acumen
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Business
Business Development Manager
#businessdevelopment #revenuegrowth #SaaS

The Business Development Manager is responsible for uncovering new business within existing account base, with a focus on account revenue growth and saturation. The BDM will look to grow multi-threaded relationships within an account, focusing on cross-sell and up-sell opportunities across multiple use cases, including webinar and collaboration/conferencing.

 

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Business Development Manager

Brief Description:

The Business Development Manager is responsible for uncovering new business within existing account base, with a focus on account revenue growth and saturation. 

 

Description:

The Business Development Manager will partner with our Marketing and Account Management teams to identify and close new business opportunities within existing customers, expand usage and provide customer referrals for the ReadyTalk Sales Team. They will analyze business need and implement strategies to offer new services and products. The BDM will look to grow multi-threaded relationships within an account, focusing on cross-sell and up-sell opportunities across multiple use cases, including webinar and collaboration/conferencing. Our BDMs are self-motivated, well organized, creative problem solvers. They have excellent communication skills (verbal and written), and understand the importance of working closely with ReadyTalk’s client services team. We are looking for someone who can demonstrate these attributes along with an energetic, persistent and outcome-focused passion for increasing business relationships and revenue. This is a Hunter on the Farm role. 

Responsibilities:

  • Build relationships with all key account contacts through proactive face to face, phone, and on-line interactions
  • Partner with Account Managers to conduct strategic account reviews, performing needs assessment and identifying new opportunities for ReadyTalk services
  • Partner with account decision makers to evaluate and optimize feature sets and overall revenue opportunities
  • Communicate with existing account holders to discuss service experiences and obtain feedback on new feature opportunities; identify customer needs
  • Work with existing customer base to identify opportunities for referrals, growth and account saturation
  • Effectively manage a pipeline of growth opportunities for cross-sell and up-sell of new services
  • Build referral and lead generation networks
  • Comfortable dealing with C-level decision makers in IT, Sales, and Marketing
  • Address and escalate client concerns
  • Achieve monthly/quarterly revenue quota by moving growth opportunities to closure

 

Requirements:

  • 4+ years of experience in an Account Management or Sales role
  • Experience selling SaaS or other technology products or services, a customer-first approach to  building strong relationships and business partnerships, and a demonstrated success in growing customer revenue in breadth and depth
  • Experience working with Account Management and/or Sales teams to collaborate on joint selling opportunities
  • Bachelor’s degree or equivalent work experience

 

Skills and Proficiencies:

  • Effective and professional communication skills (verbal and written)
  • Ability to prioritize and manage multiple projects and tasks in a timely manner
  • Strong attention to detail
  • Ability to solve problems independently and work well with various team members across different departments
  • Proven ability to build and maintain strong, trustworthy relationships with customers and colleagues
  • Ability to create tactical sales plans driven by activities and engagement that lead to pipeline growth and closing business
  • Technical curiosity and aptitude to learn and consult with customers about technical aspects of the RT service
  • Self-motivated with strong desire to achieve team and individual goals without daily direction from management
  • Proficient with MS Office products (Outlook, Word and Excel)
  • Salesforce experience is a strong plus
  • Experience using audio and web conferencing platforms, a plus

 

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Business
Director of Customer Success
#customersuccess #accountmanagement #SAAS

The Director of Customer Success is responsible for all aspects of Account Management. This person must demonstrate significant experience with complex business relationships involving multiple decision makers, have experience managing customer success, account management, and/or support teams, and be passionate about delivering exceptional customer experiences. 

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Director of Customer Success

The Company
Why apply for this role? In 2001, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. We wanted to build a company that we would all be extremely proud of - one that succeeded in the market because of great products and remarkable customer service. We felt that if we could succeed at this, impassioned customer referrals would follow and our continued growth would be assured. When we began our journey, we were guided by a number of principles. These principles are as true today as they were when we started. If this rings true for you, you should join our team.

Job Description
The Director of Customer Success is responsible for all aspects of Account Management. This person reports to the VP of Sales and Account Management. The Director will manage 7+ direct reports, including one manager that oversees 5 individual contributors. This team is responsible for customer onboarding and training, building lasting relationships with key contacts, identifying new opportunities for ReadyTalk, and providing advocacy for customer needs. This person must demonstrate significant experience with complex business relationships involving multiple decision makers, have experience managing customer success, account management, and/or support teams, and be passionate about delivering exceptional customer experiences.

Candidates must have previous management experience and understand how to motivate and support diverse individuals and personalities. This individual must have a strong work ethic and internal drive that will allow them to thrive in our comfortable yet unstructured environment.

Duties
1. Hire, manage and train a world-class Account Management team focused on:
* Customer Success through advocacy and partnership
* Effective onboarding, training, and ongoing engagement
* Growing revenue from ReadyTalk customers
* Minimizing churn and ensuring retention and renewal of accounts
* Quarterly and/or Annual Business Reviews with key accounts
* Identifying "at risk" customers and building plans to retain their business (engaging other ReadyTalk resources as necessary)
* Identifying and pursuing expansion opportunities within correct accounts
* Generating leads from customer referrals for ReadyTalk Account Executives
* Working with ReadyTalk's product team to provide feedback from customers on existing products and requested features
* Support customers with billing, provisioning and training requests
* Managing customer communications in Salesforce.com
* Building relationships with key conferencing decision makers and administrators

2. Deliver best-in-class onboarding and training programs for new customers
3. Measure and manage customer engagement from the team (outbound activities)
4. Ownership and accountability of key metrics including NPS, churn, and renewals
5. Work with Marketing to build customer programs to increase usage, build loyalty and identify new areas for customers to use our service
6. Develop and manage team metrics, compensation, and recognition
7. Conduct yearly performance reviews with each employee
8. Engage directly in key customer relationships, conversations, and opportunities

Skills
* Expertise in Customer Success or Account Management programs
* Comfortable engaging with ``C'' level executives and developing team
members on how to do the same
* Relentless pursuit of amazing customer outcomes, leading to retention of
key accounts
* Strong verbal and written communication skills
* Ability to build and maintain strong, trustworthy relationships
* Effective
time-management, planning and organizational skills
* Ability to work collaboratively with others ;
* Cross-functional leadership experience, with varied departments within an
organization

Requirements
* 4+ years managing Customer Success or Account Management teams ;
* Experience in recurring revenue models or SaaS
* Demonstrable track record of retaining, cross-selling, and growing an
installed base of accounts
* Strong experience with Salesforce.com ;
* Entrepreneurial and willing to implement concepts, ideas, and changes to
move the business forward
* Strong attention to detail

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internship
Software Developer Intern

Don’t spend another summer lamenting your rejection (or acceptance) from the “Summer of Code”, whiling away the days watching re-runs of Saved by the Bell or Red Dwarf, eating box after box of cereal.  Come and flex your brain and work with us!

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Don’t spend another summer lamenting your rejection (or acceptance) from the “Summer of Code”, whiling away the days watching re-runs of Saved by the Bell or Red Dwarf, eating box after box of cereal.  Come and flex your brain and work with us!  Our day to day is spent developing conferencing software, but there are endless interesting projects we’d like to tackle that we just don’t have the time in the day for, perhaps something you’d like!  You won’t end up testing software in some cube farm, instead you’ll work with smart people in a very relaxed office atmosphere.  It beats trolling on SlashDot over warm Mountain Dew any day!                                          
 
Requirements

  • Currently Enrolled in Computer Science or equivalent degree.

Duties

  • Write code, solve interesting problems, see the world (wide web), okay you’ve seen that before.
  • Work with a development team using the Agile (Scrum) life cycle model.

Skills

  • Problem solving and curiosity!  The projects you work on could be as varied as writing a chat client to run on top of our JVM (Avian) to coming up with new solutions for problems we work on all the time (trying a new approach to application sharing on Windows, for example).
  • Communication and collaboration, because if you’re going to be doing this for a living you’re going to have to be able to work with others to refine your ideas.
  • Intern-i-ness (not a word): you’re young, you’re new to the professional software game and that is fine!  You just need to be willing to listen and learn.

Technical Skills

  • Experience in an Object Oriented programming language: Java, Python, Ruby, C++, Objective-C, etc.  Granted you probably will or have seen Lisp dialects and others as well.
  • Experience with POSIX and Bash (not that we’d turn away you Korn Shell folks).
  • Database, web containers, and networking a plus!
  • Good CS fundamentals: algorithm design, data structures, parallelism, design.

ReadyTalk is an Equal Opportunity Employer

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Business
Customer Care Representative
#customercare #technology #customersupport

This position is primarily responsible for providing Customer Service to ReadyTalk customer’s users. This position works closely with ReadyTalk customers, vendors, Sales team and Engineering team. Secondary responsibility includes updating customer-facing documentation, internal process documentation and other projects as required.

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Description
This position is primarily responsible for providing Customer Service to ReadyTalk customer’s users. This position works closely with ReadyTalk customers, vendors, Sales team and Engineering team. Secondary responsibility includes updating customer-facing documentation, internal process documentation and other projects as required. Requirements:
 Bachelor’s degree or equivalent work experience plus one year minimum of experience in a customer facing Customer Service role.
 Commitment to providing exceptional customer service and measurable results that demonstrate quality customer care.
Duties:
 Provide Tier 1 support and service on the web-based application via phone and email to ReadyTalk’s retail customers and users. This includes:
o Answering basic questions about the ReadyTalk service, o Answering “how do I…” type of questions o Attempting basic troubleshooting for simple technical issues o Providing account information o Transferring other requests to the appropriate person o Escalating issues as necessary
 Open cases and assign accordingly for all types of contact with ReadyTalk Customer Service.
 Resolve and close basic types of cases
 Follow-up with customer as required
 Track open cases and ensure the owner is updating and closing cases in a timely manner.
 Provide ad-hoc training to customers who call into the Customer Service line.
 Participate in product testing and training prior to a software release.
 Train new hires on providing customer service and create and maintain customer service training documentation.
 Other projects as required
Skills:
 Professional and effective verbal and written communications skills.
 Ability to interact with customers of all levels and abilities in a professional manner via phone and email.
 Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner.
 Strong problem-solving and attention to detail skills. Ability to solve problems independently and work well with various team members across different departments.
Technical Skills:
 Proficient in MS Office products such as Outlook, Word and Excel.
 Knowledge of Salesforce helpful, but not necessary
 
http://www.readytalk.com/about/careers-readytalk/apply-readytalk/careers/equal-employment-opportunity-policy

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Engineering
Software Engineering Manager
#Team #Innovation #OpenSource

ReadyTalk engineering is all about building great, cross-platform software that gets used and embraced by our customers. We are avid supporters of open-source technologies like Linux, Firefox, and everything Apache. As an engineering organization we contribute back to this community through company-driven projects, involvement in educational programs and through personal projects. Our environment is open, collaborative and most of all a blast to work in.

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ReadyTalk engineering is all about building great, cross-platform software that gets used and embraced by our customers. We are avid supporters of open-source technologies like Linux, Firefox, and everything Apache. As an engineering organization we contribute back to this community through company-driven projects, involvement in educational programs and through personal projects. Our environment is open, collaborative and most of all a blast to work in. 

We are currently looking for an Engineering Team Manager that understands the importance of fostering a strong team environment and have the ability to develop trusting relationships with their team members. In addition we are looking for someone with the ability to identify individual strengths & talents and apply those in a way that will be most productive.

Requirements

    • Bachelor’s degree in Computer Science or equivalent degree
    • 2 PLUS years acting as an Engineering Team Manager

Duties

  • Manage the day to day activities of approximately 8-12 engineers
  • Coach, mentor, and develop the talents of your engineering team
  • Help your team manage their agile development process
  • Manages, works on, or serves as a resource on software development projects
  • As an Engineering Team Manager you will collaborate in the planning, design and development for a release
  • Present design issues, questions and suggestions for alternate ways of implementing a feature to the Product team
  • Work with Customer Support to help troubleshoot technical customer problems
  • Flexibility to work outside of business hours as a release schedule requires
  • Work closely with stakeholders from various departments to help coordinate cross team efforts.

Skills

    • Proven ability to deliver high-quality, reliable code implemented on schedule
    • Understanding of the software development process
    • Professional and effective verbal and written communications skills
    • Ability to effectively prioritize and complete multiple development tasks
    • Ability to work in a fast-paced, often-changing environment
    • Strong problem-solving and attention to detail skills
    • Good time-management, planning and organization skills
    • Ability to work collaboratively with others

Technical Skills

  • 10 plus years experience in Java, C and/or C++ required
  • Strong experience with Linux and open source applications
  • SQL and relational database knowledge
  • Familiarity with XML, XML RPC, SMTP, SOAP, HTTP
     
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Engineering
Software Engineer in Test
#Automation #Scripting #Java

Are you a computer science geek that loves to write code but is also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this is it. This is where the rubber meets the proverbial road, as they say. You could be just the person ReadyTalk Engineering is looking for!

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Are you a computer science geek that loves to write code but is also passionately savvy in thinking about how customers use products? Do you love to write code just so that you can write more code to test the code that you just wrote? If so, then this Automation focused engineering position is it. This is where the rubber meets the proverbial road, as they say. You could be just the Quality Assurance Engineer ReadyTalk Engineering is looking for!

This Quality Assurance Engineer will work as part of a feature team focused on delivering the absolute best to our customers. The Quality Assurance Engineer will be focused on a mix of manual testing efforts to help identify when and how functional testing can be automated, as well as helping lead that automation effort as part of that feature team.

The Software Engineer/Test team at ReadyTalk lives and breathes Java, SQL, VMWare, Linux/Unix and automation testing platforms.

About ReadyTalk:                                                                            
From small virtual meetings to large web events, ReadyTalk provides audio, web and video conferencing services that are affordable and easy to use, so you can focus on the substance of the meeting, not the technology behind it. In 2000, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. ReadyTalk wanted to build a company that we would all be extremely proud of – one that succeeded in the market because of great products that you can help build!

Requirements

  • 1-4 years of relevant experience focused on Automation
  • Flexibility to work outside of business hours as a release schedule requires

Duties

  • Create and maintain test automation to support regression testing
  • Proficient knowledge in diverse languages such as high level Java frameworks and Testing Frameworks
  • Support and help create acceptance criteria in collaboration with product owners
  • Execute manual tests as needed to verify acceptance and automation criteria is met
  • Author bug reports and write/maintain software test documentation

Skills

  • Ability to communicate your ideas and work with others in a collaborative environment
  • Understanding of the Agile development lifecycle (SCRUM, Kanban, etc.)
  • The automation focused engineer’s main goal is to write the code to break the code for ReadyTalk
  • At ReadyTalk we focus on Groovy for test and building scripts

Technical Skills

  • Working knowledge of Linux/Unix/SSH
  • Scripting/programming experience to automate testing (Python/Java preferred)
  • Familiarity with the installation process of software and software platforms (Java, Flash, etc.)
  • Experience with SQL, VMWare/VirtualBox a plus
  • High level scripting Java frameworks of Spring, Guice, Hibernate, Struts and Freemarker
  • Background of building code focused on Gradle
  • Automation Testing skills focused with Cucumber/Gerkin and the standard jUnit/powermock/mockito combination

At this time, Ready Talk is currently not accepting H1 Visa Applications. 

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Engineering
Software Engineer
#Opensource #Agile #Server-Side

Are you obsessed with software performance?  Are you paranoid about the security of programs you write?  Do you daydream about highly available systems and cringe at the thought of downtime?  If so, you might be a good candidate for this job.  If the phrases “time to bust out the Cray” and “hacking the Gibson” only make you chuckle, you may just find a home here at ReadyTalk.

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Are you a Software Engineer obsessed with high technical performance? Are you paranoid about the security of programs you write? Do you daydream about highly available systems and cringe at the thought of downtime? If so, you might be a good candidate for this job. If the phrases “time to bust out the Cray” and “hacking the Gibson” only make you chuckle, you may just find a home here at ReadyTalk. Server Side software engineering requires a deft touch, part art, part black magic and such a code wizard is a master of many things. From real time streaming to high availability, it’s a big playground where a foolish move can have dire results, but that sweet spot between daring and discretion is a whole lot of fun. Bring your Open Source and Agile skills and join ReadyTalk! A little bravery never hurt any of our Engineers either!

The Software Engineer team at ReadyTalk lives and breathes Java, Linux/Unix, POSIX and other varied language platforms.

 

About ReadyTalk:                                                                             From small virtual meetings to large web events, ReadyTalk provides audio, web and video conferencing services that are affordable and easy to use, so you can focus on the substance of the meeting, not the technology behind it. In 2000, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. ReadyTalk wanted to build a company that we would all be extremely proud of – one that succeeded in the market because of great products that you can help build!

 

Requirements

  • Bachelors degree in Computer Science or equivalent degree
  • Flexibility to work outside of business hours as a release schedule requires
  • Participate in a on-call rotation supporting our production service
  • 3 PLUS years in software development experience

Duties

  • Develop and maintain a highly available, distributed system
  • Work within the company's software development lifecycle process
  • Collaborate in the planning, design and program development for a release
  • Present software design issues, questions and suggestions for alternate ways of implementing a feature to the Product Engineering team
  • Work with Customer Support to help troubleshoot technical customer problems

Skills

  • ReadyTalk’s Software Engineeers have the proven ability to deliver high-quality, reliable code implemented on schedule
  • Understanding of software development process
  • Professional and effective verbal and written communications skills
  • Ability to effectively prioritize and complete multiple development tasks
  • Ability to work in a fast-paced, often-changing environment
  • Strong problem-solving skills and attention to detail
  • Good time-management, planning and organization skills
  • Ability to work collaboratively with others
  • High level scripting Java frameworks of Spring, Guice, Hibernate, Struts and Freemarker

Technical Interests and Experience

  • Distributed, fault-tolerant systems
  • Broadcast of rapidly changing, latency-sensitive data
  • Engineering for efficient use of bandwidth, CPU, and memory resources
  • High-performance concurrency control in distributed and shared memory environments
  • Cache coherency models
  • Rigorous use of cryptography and authentication
  • Peer-to-peer and client/server networking in unreliable, real-world environments
  • Load simulation and analysis
  • Maintaining backwards and forwards compatibility among components during incremental system upgrades
  • Abstractions for component reuse and test automation
  • Programming on Linux and other POSIX operating systems
  • Relational database design and use

 At this time, Ready Talk is currently not accepting H1 Visa Applications. 

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Engineering
Software Engineer
#Opensource #Agile #Server-Side

Are you obsessed with software performance?  Are you paranoid about the security of programs you write?  Do you daydream about highly available systems and cringe at the thought of downtime?  If so, you might be a good candidate for this job.  If the phrases “time to bust out the Cray” and “hacking the Gibson” only make you chuckle, you may just find a home here at ReadyTalk.

Read More

Are you a Software Engineer obsessed with high technical performance? Are you paranoid about the security of programs you write? Do you daydream about highly available systems and cringe at the thought of downtime? If so, you might be a good candidate for this job. If the phrases “time to bust out the Cray” and “hacking the Gibson” only make you chuckle, you may just find a home here at ReadyTalk. Server Side software engineering requires a deft touch, part art, part black magic and such a code wizard is a master of many things. From real time streaming to high availability, it’s a big playground where a foolish move can have dire results, but that sweet spot between daring and discretion is a whole lot of fun. Bring your Open Source and Agile skills and join ReadyTalk! A little bravery never hurt any of our Engineers either!

The Software Engineer team at ReadyTalk lives and breathes Java, Linux/Unix, POSIX and other varied language platforms.

About ReadyTalk:

From small virtual meetings to large web events, ReadyTalk provides audio, web and video conferencing services that are affordable and easy to use, so you can focus on the substance of the meeting, not the technology behind it. In 2000, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. ReadyTalk wanted to build a company that we would all be extremely proud of – one that succeeded in the market because of great products that you can help build!

Requirements

  • Bachelors degree in Computer Science or equivalent degree
  • Flexibility to work outside of business hours as a release schedule requires
  • Participate in a on-call rotation supporting our production service
  • 3 PLUS years in software development experience

Duties

  • Develop and maintain a highly available, distributed system
  • Work within the company's software development lifecycle process
  • Collaborate in the planning, design and program development for a release
  • Present software design issues, questions and suggestions for alternate ways of implementing a feature to the Product Engineering team
  • Work with Customer Support to help troubleshoot technical customer problems

Skills

  • ReadyTalk’s Software Engineeers have the proven ability to deliver high-quality, reliable code implemented on schedule
  • Understanding of software development process
  • Professional and effective verbal and written communications skills
  • Ability to effectively prioritize and complete multiple development tasks
  • Ability to work in a fast-paced, often-changing environment
  • Strong problem-solving skills and attention to detail
  • Good time-management, planning and organization skills
  • Ability to work collaboratively with others
  • High level scripting Java frameworks of Spring, Guice, Hibernate, Struts and Freemarker

Technical Interests and Experience

  • Distributed, fault-tolerant systems
  • Broadcast of rapidly changing, latency-sensitive data
  • Engineering for efficient use of bandwidth, CPU, and memory resources
  • High-performance concurrency control in distributed and shared memory environments
  • Cache coherency models
  • Rigorous use of cryptography and authentication
  • Peer-to-peer and client/server networking in unreliable, real-world environments
  • Load simulation and analysis
  • Maintaining backwards and forwards compatibility among components during incremental system upgrades
  • Abstractions for component reuse and test automation
  • Programming on Linux and other POSIX operating systems
  • Relational database design and use

At this time, Ready Talk is currently not accepting H1 Visa Applications. 

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Business
Content Marketing Manager
#content #marketing #creativewriters

We are seeking a talented marketer with a passion for writing and storytelling to join our company as a Content Marketing Manager. The Content Marketing Manager is responsible for developing a content strategy and executing stories, articles and unique angles through whitepapers, SlideShare presentations, eBooks, videos, web copy and the blog.

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Content Marketing Manager

Are you a storyteller? A journalist? A PR pro?

We are seeking a talented marketer with a passion for writing and storytelling to join our company as a Content Marketing Manager. The Content Marketing Manager is responsible for developing a content strategy and executing stories, articles and unique angles through whitepapers, SlideShare presentations, eBooks, videos, web copy and the blog.

This position isn’t just about putting words on paper; this person will be responsible for:

  • Working with the marketing team to set and execute the content marketing strategy
  • Protecting and evolving the ReadyTalk brand voice
  • Ensuring that we have the right content for all channels and personas (both prospect and customer)
  • Creating content to drive leads, subscribers, awareness, and/or other important metrics and reporting on the success of the content
  • Collaborating with designers, product marketers, sales professionals, external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience
  • Convincing others that your creative ideas are worth investing time and effort in. This role is at the core of the marketing team, and others will rely on your work every single day
  • Copywriting and editing as needed
  • Transforming simple brand concepts into engaging, interactive - and ideally - shareable stories

 This is a new position so expect some “other duties as assigned”

Requirements

  • 3-5 years of content marketing experience preferably in the B2B industry
  • Bachelor’s degree in Journalism, English, PR, Marketing, Communications or related field
  • Proven written communication skills, ideally with published content, in either online or traditional media.
  • Exceptional ability to tell stories
  • Experience producing content for blogs, social media, and how to get users to engage with content
  • Understanding of how content marketing, PR, email marketing and social media interact and bolster the overarching brand initiatives and goals
  • Self-starter who owns his/her own success metrics and is self-motivated

Why apply for this role? In 2001, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. We wanted to build a company that we would all be extremely proud of – one that succeeded in the market because of great products and remarkable customer service. We felt that if we could succeed at this, impassioned customer referrals would follow and our continued growth would be assured. When we began our journey, we were guided by a number of principles. These principles are as true today as they were when we started. If this rings true for you, you should join our team.

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Business
Demand Generation Specialist
#marketing #demandgen #B2B

As a Demand Generation Specialist, you will be responsible for the planning and execution of demand generation activities to acquire new customers, generate demand for our products and services. You’ll work with the marketing team to drive leads to our direct sales organization.

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Demand Generation Specialist

Do you wake up thinking about lead generation and can’t wait to try new things? If so, you might be ReadyTalk’s next demand generation specialist.

As a Demand Generation Specialist, you will be responsible for the planning and execution of demand generation activities to acquire new customers, generate demand for our products and services. You’ll work with the marketing team to drive leads to our direct sales organization.

Gain experience across a broad range of activities, including email marketing, marketing automation, lead nurturing, campaign analysis and related activities aimed at delivering successful campaigns is required.

This role reports to the Director of Marketing and is a member of ReadyTalk’s awesome marketing team but works collaboratively with the Business Development, Sales, Account Management and Product Strategy teams (they’re pretty great too). In a deadline-driven and fast-paced environment, the role ensures a wide range of marketing-related project deliverables are simultaneously completed on time, on budget and on strategy.


Responsibilities:  

  • Work with senior demand generation manager to develop and execute marketing campaigns from start to finish.

  • Create messaging and creative for email marketing campaigns and corresponding talking points for sales follow up, including sales playbooks to outline campaign initiatives and metrics.

  • Monitor, analyze and report on campaign results and KPIs, highlighting successes, trends and opportunities to enhance and improve effectiveness.

  • Propose and execute A/B and multivariable testing on emails and landing pages to maximize ROI.

  • Stay abreast of best practices, current trends and technology developments in demand generation.

  • Qualify and recommend new programs such as content syndication, advertising campaigns, and webinar series strategies to cost-effectively generate new leads based on success or failure of previous campaigns.

  • Develop campaign assets including landing pages, emails, ads and more.

Skills and Requirements:

  • Minimum 3+ years’ relevant B2B software marketing experience

  • Great writing skills

  • Experience in email/push marketing or other online direct marketing.

  • Creative, open-minded, and enthusiastic about seeking new solutions to challenges.

  • Comfortable multi-tasking and eager to take on more projects.

  • Experience working with sales organizations as it relates to successfully executing a campaign, gaining buy-in and gathering feedback.

  • Working knowledge of marketing automation systems and CRM (we use Marketo and Salesforce)

  • Experience with Adobe Creative Suite a plus

  • Strong interpersonal skills; ability to influence others without formal authority.

  • Marketing analytics experience a strong plus.

  • Excellent communication skills - both written and oral - including writing marketing campaigns to generate engagement.

  • Strong PowerPoint and Excel skills required as well as proficiency with the entire MS Office suite and Google Drive.

  • Strong organizational skills and ability to meet deadlines in a fast-paced environment.

  • BA/BS degree in Marketing


Why apply for this role? In 2001, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. We wanted to build a company that we would all be extremely proud of – one that succeeded in the market because of great products and remarkable customer service. We felt that if we could succeed at this, impassioned customer referrals would follow and our continued growth would be assured. When we began our journey, we were guided by a number of principles. These principles are as true today as they were when we started. If this rings true for you, you should join our team.

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Business
Sales Operations Analyst
#analyst #CRM #salesforce

The Sales Operations Analyst role will primarily support the ReadyTalk Sales and Account Management teams with order submission, reporting, hands-on training and problem-solving related to our CRM and billing/provisioning systems.

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Brief Description – Sales Operations Analyst
The Sales Operations Analyst role will primarily support the ReadyTalk Sales and Account Management teams with order submission, reporting, hands-on training and problem-solving related to our CRM and billing/provisioning systems.

Description
The Sales Operations Analyst role will primarily support the ReadyTalk Sales and Account Management teams with order submission, reporting, hands-on training and problem-solving related to our CRM and billing/provisioning systems.

Requirements
 Bachelor’s degree or equivalent work experience plus two years minimum of experience in a
Sales, Account Management or Sales Operations position
 Must be detail-oriented, highly organized and process-oriented
 Must have an ability to manage multiple tasks and deadlines in a fast paced environment
 Must be a solution-oriented and patient individual who can support multiple teams and is able
to quickly switch gears to ensure both internal and external customers’ needs are met.
 Strong communication and follow-through skills are necessary.
 Must be data-minded and able to process data changes and validate their own work for
accuracy.
 This job is task-oriented and highly variable. This individual must enjoy rapid change.

Duties
 Assist Account Executives and Account Managers on a daily basis with regards to account
set-up, rate entry and billing questions
 Assist Account Executives and Account Managers in executing customer quotes and
agreements
 Own and maintain international number sets
 New employee onboarding (SF license, RT service access)
 Review and route all incoming Sales/Account Management operational requests
 Process requests such as account deletes, bulk provisioning, field updates, etc.
 Create reports in Salesforce.com to support Sales and Account Management
 Manage the relationship with ReadyTalk’s fulfillment vendor
 Coordinate complex account requests with multiple teams
 Support Sales and Account Management organizations with client data requests
 Resolve or triage billing and provisioning issues
 Pre-billing review of uniquely billed accounts

Skills
 Professional and effective verbal and written communications skills
 Ability to prioritize and manage multiple issues/projects at one time and communicate status
and resolution effectively and in a timely manner
 Creative problem-solving and mathematical skills in addition to strong attention to detail
 Self-motivated and works well with various team members across different departments
 Enjoys working with others, training and teaching
 Proficient in MS Office products
 Salesforce.com experience is a plus

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