Careers at ReadyTalk

Ready to change the future of work?
Thank you for exploring ReadyTalk when considering your next Career Opportunity.

"What I love most about RT is that I will learn something new everyday that I didn't know before. It may range anywhere from new gadgets that are up and coming to learning about integration of languages and frameworks."

Our Values
Strive for Excellence
Do What You Say You’ll Do
Listen to Others for Understanding
Do the Right Thing
Bring Best Thinking Together
Some of our favorite benefits
Voted Best Place to Work
Charitable Contribution Match
RTD Eco Pass
Fully Stocked Kitchen
401k Retirement Plan
Tuition Reimbursement
Adoption Assistance
Generous Health Savings Account (HSA) Contributions
Community Service Volunteer Hours
Wellness Allowances (race fees, gyms, etc.)
ReadyTalk Ready to Return Program
What is Ready to Return?
The Ready to Return program is a 22-week paid internship program designed for individuals who long to return to work after a hiatus. This program supports both part-time and full-time hours, see Ready to Return postings for job postings and click here to learn more.

ReadyTalk Internship Program

Every Summer at ReadyTalk a new Internship Team is formed and from day one Interns can expect an exciting adventure where they will be getting hands-on experience with some of the industry’s state-of-the-art tools and methodologies.

Ready to join us?

All
Product
Engineering
Business
Ready To Return
Internship
If you don’t see a position that interests you right now, click below to learn how you can make a difference at ReadyTalk.
Business
Account Manager

Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, contract negotiations, quarterly business reviews, roadmap alignment, growth of existing business and generating referrals. 

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Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, contract negotiations, quarterly business reviews, roadmap alignment, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationships.

Description

Account Managers are responsible for providing a high level of service and support for our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, contract negotiations, quarterly business reviews, roadmap alignment, growth of existing business and generating referrals. Additionally, the Account Manager will partner with our Marketing Team to identify and build automated relationship programs that support the growth of existing customers, expand usage and provide customer referrals for the ReadyTalk Sales Team.

Our Account Managers are self-motivated, well organized, and are creative problem solvers. They have excellent communication skills (verbal and written), and understand the importance of working closely with ReadyTalk’s overall sales and client services team.   We are looking for someone who can demonstrate these attributes along with an energetic, persistent and outcome-focused passion for customer service and business success.

Responsibilities:

Transition new customers from the initial sales process to the Account Management Team.
Partner with Account Executives in identifying strategic opportunities for growth and assist in closing new business through a team sales approach.

Retain, grow and manage customer accounts through proactive and support methods:

  • Provide support and address technical service needs for new and existing customers
  • Perform routine account reviews, identify potential ‘at-risk’ or ‘growth’ accounts and proactively ensure account health and overall retention
  • Build relationships with all key account contacts through proactive face to face, phone, and on-line interactions
  • Partner with account decision makers to evaluate and optimize feature sets and overall revenue opportunities
  • Respond to customer inquiries in timely manner and escalate properly if necessary
  • Communicate with existing account holders to discuss service experiences and obtain feedback on new feature opportunities
  • Work with new and existing customer base to identify opportunities for referrals, growth and account saturation
  • Achieve monthly/quarterly revenue quota by retaining and growing accounts

Account Managers are responsible for assisting our Events Team with webinar support and management as well as our Customer Care Team with support overflow as needed.

Requirements:

  • A proven commitment to providing exceptional customer service and support along with a strong relationship building background and measurable growth in account growth and retention
  • 2-4+ years of experience in an Account Management or Sales role, preferably in the technology industry
  • Bachelor’s degree or equivalent work experience

Skills and Proficiencies:

  • Effective and professional communication skills (verbal and written)
  • Ability to prioritize and manage multiple projects and tasks in a timely manner
  • Strong attention to detail
  • Ability to solve problems independently and work well with various team members across different departments
  • Proven ability to build and maintain strong, trustworthy relationships with customers and colleagues
  • Technical curiosity and aptitude to learn and consult with customers about technical aspects of the RT service
  • Self-motivated with strong desire to achieve team and individual goals without daily direction from management
  • Proficient with MS Office suite (Outlook, Word and Excel)
  • SalesForce experience is a strong plus
  • Experience using audio and web conferencing platforms is a plus

Catch a sneak peek into our Sales Team here: https://www.readytalk.com/rt/jobs/business.html

AA/EOE

M/F/D/V

Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit: http://www.uscis.gov/

 

 

 

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Business
Customer Care Representative

This position is primarily responsible for providing Customer Service to ReadyTalk customer’s users. This position works closely with ReadyTalk customers, vendors, Sales team and Engineering team. Secondary responsibility includes updating customer-facing documentation, internal process documentation and other projects as required.

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This position is primarily responsible for providing all aspects of Customer Service and Support to ReadyTalk customer’s users. This position works closely with ReadyTalk customers, vendors, Sales team and Engineering team. Secondary responsibility includes updating customer-facing documentation, internal process documentation and other projects as required.                                        

Requirements

  • Bachelor’s degree or equivalent work experience plus one year minimum of experience in a customer facing Customer Service role.
  • Commitment to providing exceptional customer service and measurable results that demonstrate quality customer care.

Duties

  • Provide superior support and service on the web-based application via phone, email and live-chat to ReadyTalk’s retail customers and users. This includes:
  • Answer basic questions about the ReadyTalk service, Answering “how do I…” type of questions
  • Provide troubleshooting for varying degrees of technical issues
  • Provide account information including billing, account overview, change of service and other account information as requested by customers.
  • Transfer requests and Escalate issues to the appropriate groups as necessary.
  • Liaison between non-customer facing departments and user
  • Open cases and assign accordingly
  • Resolve and close a variety of cases with customers in a thorough, efficient and timely manner.
  • Track open cases and if a case has been escalated to an additional team - ensure the owner is updating and closing cases in a timely manner.
  • Follow-up with customer as required
  • Provide ad-hoc training to customers
  • Provide a Wow experience to customers
  • Participate in product testing and training prior to a software release.
  • Assist in the training of new hires on providing customer service through shadowing and answering questions.
  • Other projects as required

 Skills

  • Professional and effective verbal and written communications skills.
  • Ability to interact with customers of all levels and abilities in a professional manner via phone and email.
  • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner.
  • Strong problem-solving and attention to detail skills. Ability to solve problems independently and work well with various team members across different departments.
  • Ability to succeed in a team environment and collaborate with other departments
  • Ability to quickly learn new technology – both how to use it and how it works.
  • Able to teach new technology and ReadyTalk products to others
  • Strong interest in technology operations and innovation
  • Ability to stay calm under pressure
  • Ability to use positive language to convey messages to customers

Technical Skills

  • Proficient in MS Office products such as Outlook, Word and Excel.
  • Knowledge of Salesforce a Plus
  • Knowledge of VoIP a Plus
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Business
Account Executive
#BtoB #socialselling #technology

ReadyTalk’s Account Executive will be responsible for generating revenue and developing new business through list conditioning, cold calling, networking, social media and new/established verticals. This candidate is energetic, persistent and outcome-focused with a passion for success. Our Account Executives also have an internal drive that will allow them to thrive.

Catch a sneak peek into our Sales Team here: https://www.readytalk.com/rt/jobs/business.html

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ReadyTalk’s Account Executive will be responsible for generating revenue and developing new business through list conditioning, cold calling, networking, social media and new/established verticals. This candidate is energetic, persistent and outcome-focused with a passion for success. Our Account Executives also have an internal drive that will allow them to thrive.

During the first 90-days, the Account Executive will be focused on learning the front end of our sales process, which will include shadowing our account executives, cold calling, list conditioning and product demonstrations. The focus of this period is to build a pipeline of prospects, learn the product and ReadyTalk sales culture and process. ReadyTalk’s Account Executives succeed with a competitive salary and bonus program.

Account Executive Requirements

  • Bachelor’s Degree preferred or equivalent experience
  • 3 years minimum of experience in B to B Sales is required
  • Strong ability and experience communicating and selling to IT professionals
  • Strong understanding of technology

 Account Executive Duties

  • Managing all aspects of building and maintaining a sales pipeline
  • Creating and managing a strategic account penetration plan
  • Planning daily-weekly-monthly sales activity
  • Creating and executing campaigns targeting prospects
  • Qualifying prospects
  • Performing web-based demonstration
  • Transferring seamlessly new business sales to the Account Management team
  • Using sales force.com to manage and update sales activities                                        

 

Account Executive Skills

  • Strong qualifying skills for cold calling and building their own prospecting list
  • Comfortable selling to “C” level executives
  • Ability to navigate a sale with multiple decision makers
  • Strong verbal and written communications skills
  • Ability to build and maintain strong trustworthy relationships
  • Capacity to work in a fast-paced, often changing sales environment
  • Strong problem-solving and attention to detail skills
  • Effective time-management, planning and organization skills
  • Aptitude to effectively prioritize and complete multiple task
  • Ability to work collaboratively with others
  • Proven ability to deliver high-quality, result based work
  • Capacity to manage themselves
  • Ability to thrive in a startup environment
  • Proficient in Microsoft Office
  • Experience with salesforce.com and CRM software is a PLUS
  • Comfortable using and learning new sales based technologies

 

Catch a sneak peek into our Sales Team here: https://www.readytalk.com/rt/jobs/business.html

AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

 

 

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Engineering
Full Stack Developer
#Opensource #Security #ServerSide

Are you a Software Engineer obsessed with high technical performance? If so, you might be a good candidate for this job. Server Side software engineering requires a deft touch, part art, part black magic and such a code wizard is a master of many things. From real time streaming to high availability, it’s a big playground where a foolish move can have dire results, but that sweet spot between daring and discretion is a whole lot of fun. 

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Are you a Software Engineer obsessed with high technical performance? Are you paranoid about the security of programs you write? Do you daydream about highly available systems and cringe at the thought of downtime? If so, you might be a good candidate for this job. If the phrases “time to bust out the Cray” and “hacking the Gibson” only make you chuckle, you may just find a home here at ReadyTalk. Server Side software engineering requires a deft touch, part art, part black magic and such a code wizard is a master of many things. From real time streaming to high availability, it’s a big playground where a foolish move can have dire results, but that sweet spot between daring and discretion is a whole lot of fun. Bring your Open Source and Agile skills and join ReadyTalk! A little bravery never hurt any of our Engineers either!

The Software Engineer team at ReadyTalk lives and breathes Java, Linux/Unix, POSIX and other varied language platforms.

About ReadyTalk:

From small virtual meetings to large web events, ReadyTalk provides audio, web and video conferencing services that are affordable and easy to use, so you can focus on the substance of the meeting, not the technology behind it. In 2000, a fearless and persistent team of entrepreneurs set out to build a great audio and web conferencing technology company. ReadyTalk wanted to build a company that we would all be extremely proud of – one that succeeded in the market because of great products that you can help build!

Requirements

  • Bachelors degree in Computer Science or equivalent degree
  • Flexibility to work outside of business hours as a release schedule requires
  • Participate in a on-call rotation supporting our production service
  • 5 plus years in software development experience

Duties

  • Develop and maintain a highly available, distributed system
  • Work within the company's software development lifecycle process
  • Collaborate in the planning, design and program development for a release
  • Present software design issues, questions and suggestions for alternate ways of implementing a feature to the Product Engineering team
  • Work with Customer Support to help troubleshoot technical customer problems

 

Skills

  • ReadyTalk’s Software Engineeers' have the proven ability to deliver high-quality, reliable code implemented on schedule
  • Understanding of software development process
  • Professional and effective verbal and written communications skills
  • Ability to effectively prioritize and complete multiple development tasks
  • Ability to work in a fast-paced, often-changing environment
  • Strong problem-solving skills and attention to detail
  • Good time-management, planning and organization skills
  • Ability to work collaboratively with others
  • High level scripting Java frameworks of Spring, Guice, Hibernate, Struts and Freemarker

Technical Interests and Experience

  • Distributed, fault-tolerant systems
  • Broadcast of rapidly changing, latency-sensitive data
  • Engineering for efficient use of bandwidth, CPU, and memory resources
  • High-performance concurrency control in distributed and shared memory environments
  • Cache coherency models
  • Rigorous use of cryptography and authentication
  • Peer-to-peer and client/server networking in unreliable, real-world environments
  • Load simulation and analysis
  • Maintaining backwards and forwards compatibility among components during incremental system upgrades
  • Abstractions for component reuse and test automation
  • Programming on Linux and other POSIX operating systems
  • Relational database design and use

 

Catch a sneak peek here:https://www.readytalk.com/rt/jobs/engineering.html

AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

 

 

                                           

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Business
Customer Success Manager

Customer Success Managers (CSMs) are responsible for providing a high level of service and support to our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities will include new account transitions from our Sales Department, on-boarding and training, promoting adoption and loyalty, and generating referrals. Additionally, the Customer Success Manager will partner with our Marketing Team to identify and build automated relationships.

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Description:
Customer Success Managers (CSMs) are responsible for providing a high level of service and support to our customers with a focus on relationship building, account growth and fostering business partnerships. Responsibilities include new account transitions from our Sales Department, on-boarding and training, promoting adoption and loyalty and generating referrals. Additionally, the CSM will partner with our Marketing Team to identify and build automated relationship programs that support the growth of existing customers, expand usage and provide customer referrals for the ReadyTalk Sales Team. 
 
Our CSMs are self-motivated, well organized, and are creative problem solvers. They have excellent communication skills (verbal and written), and understand the importance of working closely with ReadyTalk’s overall sales and client services team. 

We are looking for someone who can demonstrate these attributes along with an energetic, persistent and outcome-focused passion for customer service and business success.

Responsibilities:

Transition new customers from the initial sales process to the Account Management Team

Partner with Account Management Team in identifying strategic opportunities for growth and assist in closing new business through a team sales approach

Retain, grow and manage customer accounts through proactive methods:

  • Provide support, training, and address technical service needs for new and existing customers
  • Create account “stickiness” through customized training sessions, webinar consultation, and utilization of our productivity and integration tools
  • Identify potential ‘at-risk’ or ‘growth’ accounts and proactively ensure account health and overall retention; reduce churn
  • Build relationships with all key account contacts through proactive face to face, phone, and on-line interactions
  • Identify growth opportunities and pass them to the account team
  • Respond to customer inquiries in a timely manner and escalate properly as needed
  • Communicate with existing account holders to discuss service experiences and obtain feedback on new feature opportunities
  • Work with new and existing customer base to identify opportunities for referrals, growth and account saturation to pass along to Account Manager for follow up
  • Address incoming billing concerns and issuance of any applicable charges and credits
  • Achieve monthly/quarterly revenue team quota by retaining and growing accounts

Requirements:

  • A proven commitment to providing exceptional customer service and support along with a strong relationship building background and measurable growth in account growth and retention
  • 3+ years of experience in an Account Management, Sales, or Customer Success role, preferably in the technology industry
  • Bachelor’s degree OR equivalent work experience (min 4 years) in lieu of degree

Skills and Proficiencies:

  • Effective and professional communication skills (verbal and written)
  • Ability to prioritize and manage multiple projects and tasks in a timely manner
  • Strong attention to detail
  • Ability to solve problems independently and work well with various team members across different departments
  • Proven ability to build and maintain strong, trustworthy relationships with customers and colleagues
  • Technical curiosity and aptitude to learn and consult with customers about technical aspects of the RT service
  • Self-motivated with strong desire to achieve team and individual goals without daily direction from management
  • Proficient with MS Office products (Outlook, Word and Excel)
  • Salesforce experience is a strong plus, Gainsight experience helpful
  • Experience using audio and web conferencing platforms is a plus

 

 

Catch a sneak peek into our Sales Team here: https://www.readytalk.com/rt/jobs/business.html

AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit: http://www.uscis.gov/

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Engineering
Systems Administrator
#infrastructureascode #devops #linux

A sysadmin’s work is never done.  Keeping your infrastructure humming along like a well-tuned starship requires equal parts Geordi LaForge, Kaylee Frye, and Chewbacca.  From well-meaning but misinformed users requesting root access to hardening gateways against DDOS attacks, it’s a job that if done right, looks like you’re doing nothing at all. 

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A sysadmin’s work is never done.  Keeping your infrastructure humming along like a well-tuned starship requires equal parts Geordi LaForge, Kaylee Frye, and Chewbacca.  From well-meaning but misinformed users requesting root access to hardening gateways against DDOS attacks, it’s a job that if done right, looks like you’re doing nothing at all.  Far from it, a sharp sysadmin, keeps abreast of the stream of constant changes to the technology stack.  Everything from disk arrays, to network switches, OS kernel updates and beyond.  It’s a tough job, but building and maintaining a fast and reliable infrastructure can make or break a company.  That’s where you come in.  

 

Requirements

  • 3-5 years of Linux administration or equivalent experience
  • Datacenter system administration experience
  • Flexibility to work outside of regular business hours as a release schedule requires
  • Passion for learning new technologies and lifelong learning

 

Duties

  • Install, configure and maintain Linux based servers
  • Develop and maintain server provisioning and maintenance automation
  • Support both engineering staff Linux workstations and production Linux systems
  • Provide server security, maintenance and monitoring
  • Monitor and balance resource utilization
  • Document systems, processes, etc.
  • Write and implement monitors for system and application health
  • Participate in on-call schedule
  • Participate in virtualization strategy and systems architecture discussions involving bare metal and VM infrastructure

 

Skills

  • Ability to quickly learn and grok new technologies and implement them in existing systems
  • Good verbal and written communication
  • Ability to work in a fast-paced, often-changing environment
  • Strong problem-solving skills and attention to detail
  • Good time-management, planning and organization skills
  • Ability to work collaboratively on a small team
  • Experience writing and maintaining runbooks

 

Technical Skills

  • Solid knowledge of Debian Linux
  • Solid understanding of IP networking (TCP, UDP, ICMP)
  • Solid understanding of network resources such as DNS and DHCP
  • Experience with a common scripting language (Bash (prefered), Python, Perl, etc…)
  • Experience with SCM repositories and workflows – Git
  • Familiarity with virtualization technologies (Xen, VMware)
  • Experience with a configuration management tool (Puppet, Chef, etc…)

 

Desired Additional Skills and Experience (these get you gold stars)

  • Nagios
  • OpenLDAP
  • Fibre San
  • Linux-HA/Clustering
  • Cisco UCS
  • AWS (EC2, EBS)
  • SQL Administration
  • RabbitMQ
  • Foreman

Catch a sneak peek here: https://www.readytalk.com/rt/jobs/engineering.html

AA/EOE
M/F/D/V
Drug-free Workplace

PGi participates in E-Verify. To learn more, please visit : http://www.uscis.gov/

 

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Business
Product Manager

Are you equally comfortable working with geeks, business leaders, and customers? Do you love developing product solutions that maximize value to your customers while taking into account engineering challenges? Does it pain you to see someone struggle with a product you helped design? If so, a ReadyTalk Product Manager role might be a great fit for you!

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Are you equally comfortable working with geeks, business leaders, and customers? Do you love developing product solutions that maximize value to your customers while taking into account engineering challenges? Does it pain you to see someone struggle with a product you helped design? If so, a ReadyTalk Product Manager role might be a great fit for you!

Description

ReadyTalk Product Managers are responsible for defining product strategy and seeing it through implementation. It is a demanding and rewarding role. We work closely with business stakeholders, product marketing, user experience, engineering, customer-facing teams and customers to ensure we build products that meet market needs, add value to our customers, and are technically feasible. People who do well in this role are excellent problem solvers and communicators, are highly engaged and are able to speak geek with the engineers. The ultimate ReadyTalk Product Manager is able to envision, debate and articulate product solutions from concept through implementation.

Requirements:

  • Ability to understand big picture concepts and drive into the detail when needed to implement them
  • Strong communication skills (written and verbal) with a variety of audiences
  • Respect for multiple perspectives (e.g., user vs. engineering vs. business)
  • Ability to thrive in a collaborative environment
  • Excellent organizational, time management, and project management skills
  • Ability to manage multiple projects at one time
  • Flexibility to work outside of business hours as a release schedule requires
  • Experience in video conferencing, vCaaS or UCaaS is a plus
  • Experience using Agile (specifically kanban or SCRUM) is a plus
  • Bachelor’s degree or equivalent
  • 6 - 8 years of experience in a Product Manager, Strategist, Business Analyst, or equivalent role in a SaaS company

Product Market responsibilities:

  • Develop & articulate the vision and the benefits of the product
  • Evangelize the product internally and externally to customers and analysts and act as a champion for the product
  • Develop and maintain a deep understanding of the market, competition and target customers
  • Stay up to date on the VC community as well as technology trends
  • Understand and communicate how the product roadmap supports the desired business outcomes
  • Identify and assess new opportunities for fit with the product vision

Product Definition responsibilities:

  • Initiate and participate in product definition from concept through implementation
  • Manage business stakeholders, product marketing, and user experience to a defined schedule to meet product definition deliverables
  • Engage engineering in product definition process
  • Work with cross-functional teams to collect and represent product-related feedback and issues from users throughout the product lifecycle

Product Implementation & Management responsibilities:

  • Communicate priorities clearly to engineering team
  • Balance technical constraints with product priorities to ensure the right things are being worked on at the right time
  • Field questions from the engineering team during implementation
  • Validate that the system works as defined and meets customer needs
  • Partner with product marketing and other cross-functional team members to support product roll-outs
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