Apply - Senior Account Manager

ReadyTalk, a PGi Company - Come Grow with Us!

The Senior Account Manager sells and markets the company’s dynamic line of products and services to both existing larger customers($2M+ annual revenue size customer and or an averaged size account deck of $3M +)and prospective new clients through direct or indirect sales activity. 


Catch a sneak peek into our Sales Team here: https://www.readytalk.com/rt/jobs/business.html

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The Senior Account Manager sells and markets the company’s dynamic line of products and services to both existing larger customers($2M+ annual revenue size customer and or an averaged size account deck of $3M +)and prospective new clients through direct or indirect sales activity. They retain existing business, while pursuing profitable growth opportunities in assigned customer accounts and prospective new clients.The Senior Account Manager sells and supports the company’s complete product and service offering to an assigned set of named accounts. They also develop and implement sales plans that provide clearly defined strategies, tactics,and timeframes to maximize revenue.Focusing on customers and prospective new clients with high-value, strategic growth opportunity, the Senior Account Manager’s most important customer interactions are face-to-face meetings augmented by the use of the company’s virtual tools.The Senior Account Manager closes sales deals and meets or exceeds quota.

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Retain existing clients and foster new opportunities with existing client base --

  • Manage an account base including upsell and cross selling new products and services in the existing base and provide full service following point of sale

  • Achieve base account sales goals set by management

  • Partner with Sales Support team(s) and execute coordination activities internally to handle client issues and various client needs

  • Conduct information sessions, set up presentations, lead discussions, and demo services with clients to provide information on services available

  • Analyze and understand the client needs to successfully determine the appropriate solution

  • Act as a consultant to clients on current product offering.

  • May work with international region counterparts as needed to manage and upsell a global account

  • Communicate with clients on a regular basis to build rapport and ensure satisfaction with services purchased.

  • Communicate with client on the status of issue until resolution is determined.

  • Develop and maintain account plans for top client.

  • Achieve assigned monthly face to face meeting goals with prospective new and existing clients (frequent travel is a requirement)

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Acquire new business through hunting activities --

  • Generate prospective customers for new business sales

  • Achieve new sales growth goals (monthly, quarterly, and annual sales) set by management

  • Distribute sales information, business cards, and promotional information to prospective customers

  • Cold call prospective customers. Some prospects may include assigned accounts

  • Identify key decision makers for each prospective customer

  • Discern needs to identify prospective customers’ requirements

  • Present information to prospective customers using marketing materials

  • Document results of meetings

  • Follow up with prospective customers within a week of any meeting and return customer calls to answer questions and provide information

  • Achieve Weekly prospective client interactions and assigned monthly face to face meeting goals with prospective new and existing clients (frequent travel is a requirement)

Complete required administrative functions --

  • Process Customer Service Agreemen
  • Participate in educational sessions on a regular basis to keep abreast of current offerings
  • Attend demo sessions of services available
  • · Complete required reporting and other team activities
  • · Enter activity into required company database programs on a regular basis
  • · Comply with SalesForce.com requirements and update weekly to maintain a healthy pipeline
  • · Develop and implement contact plan with all assigned customers

Minimum Experience --

  • · Bachelor’s degree (or 4 additional years of relevant experience in lieu of degree)
  • · 6 years of sales experience in a business-to-business, large/strategic customer segment, SaaS sectors or an equivalent record of achievement in an internal Account Manager position
  • · Experience in direct selling of complex technical business solutions in the enterprise space

Preferred --

  • · 8 years of experience working with multi-national companies

AA/EOE

M/F/D/V

Drug-free Workplace

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