Customer Care Spotlight: Janae

We talk a lot about the importance of customer service here at ReadyTalk. Today's post is part of a series highlighting members of the customer care team and giving you a chance to get to know them better.

Name: Janae
Title: Customer Care Representative
How Long Have You Worked at ReadyTalk: Long enough to love it!

Favorite sports team: Denver Nuggets
Hobbies: Hiking, biking, snowboarding, and I am just getting into running
Pets: One day I will own a beautiful dog.
Interesting fact about Janae: One of my first jobs was being the Easter Bunny at the mall.

Longest customer care call: 3 hours
One ReadyTalk tip to share with customers: As the chairperson, use your web controls when hosting a conference call. (Check out: Controlling your Audio Conference on the Web: a Painless Solution to your Audio Conferencing Woes)
Favorite thing about working at ReadyTalk: Everyone who works here is awesome!

Wonder what it was like to be the Easter Bunny? Think you can stump her with an audio and web conferencing question? Ask below.

Including PDFs in Webinar Presentations

Most web conferences and webinars consist of uploading PowerPoint slides or sharing applications, but occasionally customers want to share PDFs and images during the presentation. These could be presented by sharing the PDF with application. However, this can be cumbersome if you only want to share a few pages of a PDF or if the document is very large. It is much easier just to have that content available as individual slides in your ReadyTalk presentation.

While you cannot directly upload PDF files into your ReadyTalk Chairperson interface, there is a fairly simple work-around. Try these steps to quickly get high-quality slides uploaded for a ReadyTalk presentation from your PDF file:

  • Start with your PDF presentation. If the pages are arrange in landscape mode, your presentation slides will better fit the ReadyTalk slide format.
  • Convert the page of your slide presentation to PNG format. There are many tools available for converting your PDF.

    • The most common is Adobe Acrobat. Open the PDF and under “File” select “Save As.” Change the file type to PNG and select save.
    • Another tool for converting PDF’s is Aiseesoft’s PDF to Image Converter (list price $25). To convert your PDF, choose “Add File" to load your PDF, change the “Output Type” to PNG Format, and press “Convert.” Individual images of each page of your PDF will be placed in the “Output Folder” and automatically named so they will upload in order.
  • Now you can add these images to your In the ReadyTalk Conference Controls, choose “Upload Slides.” Select all of the converted image files that you created in the last step and upload them.


Including PDFs and images are a great way to present content to webinar attendees or during a collaborative without having to share your desktop or applications. It helps you to maintain the flow of the presentation. Do you use PDFs in your presentations? What other file formats do you want to be able to upload into your presentation?

 

 

Scott has worked on software product strategies and big data analysis problems at startups and public companies in the Denver area. Scott loves Barry Manilow, holding hands and long walks on the beach.