What are the Best Practices for Managing Teleworkers?

 

telecommuting from homeAs government agencies begin to implement telework policies, managers are new to managing remote employees and challenged to avoid disruptions in day-to-day work as employees begin telecommuting. While it may be challenging at first, it is possible to maintain workflow and organizational processes.

In a recent white paper, “Best Practices for Managing Teleworkers: Changing Attitudes, Changing Ways,” analysts from Frost and Sullivan discuss practical steps managers can take to limit disruption and increase efficiency when rolling out telework programs.

  1. One-size-does-not-fit-all
    Teleworking may not be a good fit for all employees and should not be implemented agency-wide. Managers and employees should discuss if it is good fit based on job role, personality, work style, etc.
  2. Location, location, location
    Teleworking is great for location-neutral job roles but not all positions have this flexibility. Rather than eliminating teleworking across the organization, identify positions that can be successful despite location.
  3. Start slow
    Rather than roll out the program for the entire work group, start small with a few employees. This will allow you to implement the telecommuting guidelines for your work groups and best practices and adjust management styles and expectations.
  4. Measuring success
    Some managers may have to adjust their style to focus on results, not time spent on a project. As long as the job is getting done, employees shouldn’t be judge on where or when they’re doing it.
  5. On the right track
    Develop career tracks that includes teleworking and remote employees.
  6. Group projects
    Create collaborative group projects so that remote employees have the opportunity to engage and work with closely with colleagues.
  7. Leverage social media
    Implement social media and communication tools to help remote employees connect and get to know each other outside of work environments.
  8. Technology tools
    Give remote and telecommuting employees the technology tools for telework success.


whitepaper downloadMaking telework work will require looking at your team differently – managing expectations while someone is remote and ensuring that collaboration continues are key to success. For additional insight, download the free white paper.

 

What has worked for your organization? What would steps would you recommend to other organizations? Are there missteps to avoid? Share below.

 

As the director of government sales, John is leading efforts to grow ReadyTalk’s government and public sector business.  Away from work, John enjoys skiing and hiking in the mountains.

 

Bike to Work Day

Wednesday is Bike to Work Day in Denver. At ReadyTalk, it seems like every day is Bike to Work Day. On warm on days, the bike rack in the ReadyTalk lobby is full and there are usually several more laying around the office. Plus, there are two ‘office’ bikes for employees to use to run errands or enjoy a lunchtime ride.

As someone that rides to work a few times a week, there are several things that I love about commuting via bike:

  • This obvious benefit of riding to work is the exercise but it also really wakes me up and gets me ready for the day.
  • No traffic! It’s so nice to be able to cruise to work and not worry about the stop-and-go traffic.
  • With gas prices rising, it is nice to reduce the number of times in the month that I have to fill my car up. Plus, there’s the money I’m saving in wear-and-tear.


Do you ride to work? Does your company participate in Bike to Work Day? If so, we would love your tips on commuting via bike and what it is you like about it.

 

 

 

As the marketing communications and PR manager, Bo gets to wear many hats (but her favorite is a tiara). When she isn't tackling branding, messaging, social media and collateral, she enjoys skiing with her husband, running with her dog and playing board games with friends. You can find her on Twitter @bo_knows_.

Supporting Teleworkers with the Right Technology for Success

 

Telecommuting techonology for governmentAs government agencies continue to document and refine teleworking processes to comply with the Telework Enhancement Act of 2010, managers are trying to identify and implement tools and services that remote workers need in order to maintain workflow and collaboration with colleagues.

In a recent white paper, industry analysts at Frost and Sullivan outlined key technology components that should be available to employees who telecommute including, laptops, instant messaging, VoIP, smart phones and more. The paper also looked closely at the importance of web conferencing in teleworking:

In a recent survey of 200 C-level executives, 53 percent said their companies use Web conferencing—more than any other advanced communications technology (including instant messaging, video conferencing and even Voice over IP). Better still, organizations usually find that while they start using Web conferencing as a replacement for in-person events and large group meetings, they very often continue to use it on a daily basis to improve the quality of meetings that would otherwise be held only on the phone or not at all.


ReadyTalk’s audio and web conferencing can help government agencies and department managers realize a variety of benefits:

 

  • Employee engagement: Telework programs can boost employee engagement because workers get a more flexible schedule and the elimination of daily commutes, which saves them time and money.
  • Reduced facilities and related costs: Because employees are working at home, they don’t need permanent offices or cubicles, which also reduces related costs including power and water bills, security, parking, maintenance services, etc.
  • Reduced environmental impact: Eliminating or reducing employees’ commutes has a substantial environmental impact.


whitepaper downloadTechnology can also go a long way toward helping managers as they roll out telework programs and manage remote workers. Download the free white paper from Frost and Sullivan, Supporting Teleworkers with the Right Technology for Success for additional insight on how web conferencing can compliment other technologies in your telework strategy.

 

 

 

As the director of government sales, John is leading efforts to grow ReadyTalk’s government and public sector business.  Away from work, John enjoys skiing and hiking in the mountains.

ReadyTalk’s secure audio and web conferencing services, including webinars, enable federal, state and local agencies to meet with confidence. ReadyTalk's tools are designed so that it is easy to collaborate with colleagues, share information, telework and train employees. Currently used by the Small Business Administration (SBA) and numerous other agencies, ReadyTalk is experienced in meeting the specific needs of government organizations and provides flexible, custom solutions to meet their needs. ReadyTalk services are available through our GSA contract number GS-35F-0084X on GSA Advantage! For more information, visit the GSA Advantage! site or contact our Government Sales team.

 

Team ReadyWoof’s Pawsitive Impact

 

ReadyTalk has a culture that emphasizes employees’ roles in the community and the importance of their involvement in non-profit organizations. It’s also a dog friendly office.

This dog-friendly atmosphere provided the perfect incubator to create a passionate team for this year’s Furry Scurry, an annual walk that raises money for Denver’s largest animal shelter. Over the course of several weeks, ReadyWoof team members actively raised money from friends and family, utilizing targeted email and Facebook campaigns and held an irresistible company-wide bake sale to raise $2,615.00. On Saturday, May 7th, team members decked out their dogs in custom ReadyTalk collars and leashes and joined 10,000 other pet lovers to help the Dumb Friends League help 25,000 homeless pets this year!

ReadyTalk’s Charitable Contributions Committee played an important role in the fundraising. This employee-driven committee has the full support and financial backing from the company. The committee supports non-profit organizations that create a positive impact on the community, support education, and the environment with a focus on employee-supported organizations, the Colorado Front Range, and financially disadvantaged populations. The committee provides both financial and in-kind support to organizations.

Additionally, ReadyTalk employees are able to contribute up to 20 hours of volunteer work during regular business hours each year and ReadyTalk matches employee donations to non-profit organizations up to a total $500 per year per employee.

 

 

Tracy focuses on channel and partner marketing at ReadyTalk, building out marketing programs to recruit partners and reinforce engagement with them. When she’s not coming up with marketing plans she likes to compete in canine freestyle Frisbee and ride her Ninja motorcycle.