The road to a fulfilling, enduring conferencing partnership is almost always littered with a few attempts that turned out to be bad technology experiences, poor customer support interactions and with partners who just don’t care if your meetings and webinars are flawless or even work for that matter.
Sometimes you know for sure when it’s time to break up. But other times you’re not so sure. Should you hang in there and give it a chance? Or should you move on so you don’t squander precious time, energy or possibly ruin your reputation? Here are 15 indicators that, yes, it’s time to move on and seek better conferencing partner:
1. Questions keep coming up in your head. It’s natural and healthy to evaluate a provider at critical times, but don’t ignore those nagging concerns that are trying to tell you something.
2. You’ve lost that lovin’ feeling. If you no longer love the way that service performs or you actually have said that you hate it, it might be time to move on.
3. People nearest to you are expressing concern. If several people sound the alarm about your conferencing partner, it’s wise to at least take it seriously.
4. You no longer have trust. Trust is the glue that holds the partnership together. If the technology has let you down and you can no longer trust it will work every time, it’s probably time to re-evaluate.
5. You wonder about your provider’s financial health. Are they a start-up? Will they be around next year? What happens if they go out of business?
6. You’ve realized you don’t have the same goals anymore. Sometimes two good companies simply have goals and ambitions that don’t complement each other’s and may even be the opposite of each other.
7. The two of you differ on important aspects of conferencing. If you have significantly different perspectives on how a meeting or webinar should work, it’s best to find a provider whose convictions more closely align with your own.
8. Your partner is living in the past. Take note if the other provider talks often about the glory days of past achievements, how wonderful their archaic interface is or is held back by old acquisitions. Thriving partnerships live in the present and plan for the future.
9. You’re not communicating well with each other. If you and your provider struggle to have a live conversation when you need to or maybe they never answer the phone, the relationship will surely suffer.
10. Unresolved conflicts. Two companies learn to manage their conflicts thoroughly and efficiently so that harmony prevails most of the time. Partnerships fall apart when conflicts don’t get resolved. Partner with someone who cares.
11. Your features don’t matter to your partner. If you have five or six major features that interest you, it’s a good idea to find a provider who shares two or three of them. The more features you both think are important, the stronger your relationship will be.
12. You’re walking on eggshells. No partnership is going to reach its potential unless both partners are authentic. Were you promised conferencing technology that is supposed to work and then it let you down repeatedly?
13. The pet peeves have piled up. The way people conference day in and day out can be a big problem or no problem at all. If people can’t join your conference easily, can’t hear you, or the audio drops that can become very annoying and even detrimental to your business.
14. You don’t feel supported. Are you able to reach out 24x7x365 by live phone, chat, or email when you need it most?
15. You have wandering eyes. You find yourself checking out other conferencing providers and realizing it may be because you feel something significant is lacking in your current partnership.
If any of these sound familiar, it’s time for a change. Sign up today for a ReadyTalk free trial and fall in love with a new web conferencing company.