It’s important to understand what’s working and what’s not or meetings will continue to be unproductive and wasteful. But why aren’t organizations gathering information from meeting goers? Listening and responding to feedback— both positive and negative—will help you conduct better meetings in the future.
To gather useful meeting feedback, follow these four steps:
1. Create and collect a survey.
Create a standard survey you can provide to meeting goers that will provide you with detailed information as to what went wrong in the meeting and what was effective. Include a mix of open-ended questions and ranking scales (very effective, not effective, etc.) so you have both qualitative and quantitative results.
• Consider creating a digital survey so it’s easier for you to gather and analyze the results.
• When collecting information, it’s best to seek feedback from attendees shortly after meetings are over.
2. Host an interactive, company-wide brainstorming session.
To fix an organization-wide problem, it’s good to discuss it collectively. Host a company-wide brainstorming session where people can submit their ideas and suggestions. Treat it as information-gathering, and encourage the notion of “there are no bad ideas”.
• It’s generally best to host something like this virtually so people feel more comfortable submitting their ideas.
• Make sure you have a quality collaboration technology solution to ensure meeting productivity and success.
3. Share feedback findings and what’s going to change.
After you’ve gathered results from a poll or a brainstorming session, it’s important to share the findings. Have a team responsible for formulating strategies and following up with the entire team. Most importantly, you need to be clear about what’s going to change and why.
4. Measure results and reevaluate.
Once you’ve implemented strategies, develop a mechanism to evaluate success. Analyze these results on a semi-regular basis so you can track progress, and then adjust as needed. Also, don’t be discouraged if you don’t see improvement right away; progress can take time.
You can’t fix meetings if you don’t know what’s wrong with them. Encouraging a feedback-rich culture will help shape effective strategies for meetings, allowing attendees to use their time more wisely and efficiently.