Category Archives: Video conferencing

ReadyTalk Joins the GlobalMeet Family

It’s official! The same company that has brought you best-in-class collaboration and webinar solutions for over a decade is getting a fresh look and feel to our product offerings. This summer, ReadyTalk joins the GlobalMeet family to bring you:

GlobalMeet, GlobalMeet Webinar & GlobalMeet Webcast

As part of PGi’s global efforts to streamline its product portfolio, ReadyTalk is getting an upgraded and refreshed look to accompany some amazing new capabilities, product features and packages.

We’ve pulled out all the stops when it comes to designing one of the most intuitive user interfaces on the market today. For busy professionals and marketers on-the-go, we believe that communication tools should enhance your online event and collaboration experience, not hinder it.

With high-quality video and screen sharing, and no downloads required, GlobalMeet allows teams to get meetings up and running faster, improving productivity and decreasing downtime. GlobalMeet Webinar enables business users to quickly and easily create professional-quality events for an unlimited audience size efficiently and affordably.

What this means for you & your teams.

You still get the best of ReadyTalk, but with some additional perks. New enhancements ensure your business is getting the best user experience possible, with the same 24-hour customer support and management you know and love.

Key features of GlobalMeet include:

  • High-quality video and screen sharing: Engage participants “face-to face” and share visuals during your meetings with HD Audio & Video for a rich meeting experience.
  • One-click meeting access: Frictionless meeting entry with one-click access from any browser and device. No need to remember dial in information because the meeting calls you.
  • Flexible audio connections: Instantly connect and seamlessly switch between multiple audio options to ensure a crystal-clear voice experience.
  • Recording: High-quality recording captures video of your meeting, including the meeting panel, chat, and any webcams or screens being shared in the room.

Key features and functionality of GlobalMeet Webinar and GlobalMeet Webcast include:

  • Broadcast HD Video: Available to every user on any device.
  • Polling, Q&A, Surveys and Chat: Interactive features allow the audience to interact and engage with content throughout the event.
  • Integrations: GlobalMeet Webinar’s open API integrates seamlessly with the marketing automation systems and CRMs you already use every day.
  • Analytics: Measure the success of each event with robust pre- and post-event reporting.
  • Self-Service Simulive: Bring pre-recorded content to a live event audience to extend your reach.
  • Network Optimization: Reach 1000s of individuals with minimal impact on your corporate network, which includes real-time access to the quality of a participant’s viewing experience.
  • Testing & Certification: Provide participants with online testing that can be launched directly from the conclusion of your event.

If you’re an existing ReadyTalk customer, don’t worry! Things are business as usual. You’ll start to see the GlobalMeet brand transition into our communications and materials going forward. There won’t be any changes to your day-to-day or billing processes. Better yet, your account manager or customer success manager remains the same. If you are interested in moving to GlobalMeet, contact us.

We’re excited about the evolution of ReadyTalk into the GlobalMeet brand family and hope you’re as eager as we are to embark on the next chapter of our brand journey together.

To learn more about GlobalMeet, GlobalMeet Webinar and GlobalMeet Webcast, contact us.

Video conferencing etiquette 101

Looking for the key that unlocks productivity and innovation at companies? Video conferencing is your answer, letting employees scattered across the globe to collaborate via face-to-face interaction. However, just like phone decorum calls for a "hello" and "goodbye," video conferencing requires its own set of manners.

To ensure you make a good impression on your boss and co-workers, here are some video conferencing etiquette guidelines:

Look presentable 

Just because you can call into a video meeting in your bedroom doesn't mean you can get away with wearing your pajamas. Treat the call like any other business meeting and wear what you would sport to the office (and maybe move from a stack of pillows to your desk). And please, wear pants, too. Even though screens will show only your upper half, you never know if the camera could fall or you'll need to get up for some reason, as Entrepreneur magazine pointed out. It pays to be prepared. 

Have a tidy background

Be conscious of your background before joining a video conference. Make sure the space behind you is clean and free of clutter; otherwise the meeting participants will be focused on the dirty dishes littering the table behind you more than your talking points. Use an even, face-level camera angle, too, as anything else is distracting. 

Set up good lighting 

You don't need to become a lighting expert before you dial in to a video meeting, but you should make sure the room will be bright enough for all callers to see your face clearly and without shadows. 

Keep your microphone muted 

You never know what's going to be amplified by your computer or headset microphone – your finger tapping, a fan running in the background, a dog barking, a car speeding down the street, etc. It's polite to keep your microphone on mute when you're not talking. 

Make eye contact 

It's human nature to have your eyes fixed on your beautiful face in the box at the bottom of the screen instead of on your webcam. However, looking directly into the camera is important because it helps you connect with your audience. 

Fight the urge to type

You may want to type notes during your video conference, but resist the temptation, the Wall Street Journal advised. Not only could it create noise if your microphone isn't on mute, but also other people may assume that you are working on something unrelated to the meeting. 

With these tips, you can have pitch-perfect video conferencing manners. 

CloudTalk: SaaS Sales in the Value Rep Business

Patrick Wiley has made his rounds at ReadyTalk for nearly a decade. Starting with the company as an account executive, he’s worked every stage of the buying cycle and continues building partnerships across the U.S. Now Director of Carrier Sales and Business Development, Patrick refers to himself as a “humble expert” in the SaaS and Unified Communications marketplace. Between training for ultramarathons and Ironman races, he loves improving his industry knowledge and building value in the ReadyTalk brand every day in order to win.

Q: Would you say there’s a high degree of problem solving with your job?

A: We work in an incredibly competitive business landscape and every situation is different. Saying that, I must keep my knowledge sharpened to provide the best solutions for our customers and partners. That means that I need to know about other companies’ products and services and figure out the best ways to position our solutions. I’m constantly researching and asking questions. Having a consultative sales approach not only provides a deeper level of trust, but also concludes with the customer buying the right solution to fit their company’s needs.

Q: Who are your primary business partners?

A: I work with over 40 account directors and account managers at the enterprise level. They’re responsible for selling our suite of solutions including a multitude of our competitors’ products. But that’s the great part about my job — I have to know when our product(s) are going to be the best fit for their needs. That’s when it’s very important for me to know every granular detail about our functionality and our competitors. We have four major lines of business, each with their own set of base features. But with every one of our products, there are unlimited combinations of à la carte options suited for each individual buyer. That’s the beauty of our products, they can accommodate so many different users and situations.

Q: Why do you refer to yourself as a “humble expert?”  

A: First off it means I am self aware enough that I don’t know everything. But, I am smart enough to tap into the many incredibly intelligent forward-thinking people I’m surrounded by at ReadyTalk. When I’m brought into a sales discussion I’m there representing more than one company. I speak for the carrier and the representative first, however I do my best to deliver the message with the ReadyTalk ethos which is the “wow” factor. That creates an interesting dynamic because I need to be thoughtful about what all parties can deliver, and even what they can’t. I’m the voice for the carrier team, so giving a measured account of our services is critical to everyone involved. The good news there — ReadyTalk has ALWAYS been customer centric. We tend to act this way naturally.

CloudTalk: Bend the Ear of an Engineer

Nick Bitzer cut his teeth as a ReadyTalk engineer three years ago when he began on the Q/A and release team. Now, he’s responsible for maintaining backend reliability that makes our ReadyTalk products possible. He’s armed with an acute sense of our tech DNA, and a sleeve tattoo of a steamship anchor repping his Florida roots.

Q: What was your most memorable day at ReadyTalk?

A: The first day I got here. Haha seriously. It was a great introduction to the company culture and my whole team. Definitely a whirlwind of events that day. My first impression was how inviting and welcoming everyone was. Also, sometimes the formalities of meeting managers can seem awkward and forced on your first day. It was NOT that way at ReadyTalk. My questions were heard and answered, I was able to meet even the highest level directors and C-level executives. The access to people and resources was really an eye opener. I definitely felt the culture was dropped in my lap on day one. Plus, we crushed it at happy hour that evening, so that didn’t hurt either. It did hurt the next day.   

Q: What’s your most unpredictable type of work day?

A: The catch 22 is that the bad or difficult days are the most rewarding. Once in awhile, unforeseen production issues may cause a hiccup and I have to get up early to put out a fire. It just happens, as with any other service on the market. Even though these events are high pressure, I do enjoy solving the problem and identifying why something went wrong. I think that’s when I’m at my best because my teammates and I need a resolution ASAP.

Q: Even though you work on the backend in engineering, how does your work affect customers?

A: Since I’ve worked on a lot of our bug fixes and product enhancements, I enjoy acting on the concerns of our customers and delivering additions to our services. In this case, the engineering team works with the customer care department to remedy different components, or to stay competitive in the market by adding product features. This was especially true when I worked on the release team because we were building automation that verified our products. We pushed out the changes every six weeks so that definitely kept us busy. This relates to ongoing projects that reflect the voice of the customer, so it might not always impact my day-to-day flow. Rather, the bigger picture across the company as we get feedback about maximizing the user experience.

Q: I noticed that you have an exposed tattoo. Does that make it hard getting a table at a nice restaurant?

A: No. Absolutely not. It helps.

CloudTalk: Navigating Customer Success

No two accounts are exactly alike — that’s why our customer success team thrives on supporting a variety of cases. Margaret Thomas is ReadyTalk’s Senior Customer Success Manager, and she has a knack for accommodating every buyer type on the cloud. Check out her thoughts on quality service and delivering creative solutions across all of our product lines.  

 

Q: How many years have you worked at ReadyTalk?

A: I’ve been here for seven years but originally started as a strategic account manager. But this isn’t my first rodeo in the web conferencing industry — I also worked for a larger corporation for 10 years prior to ReadyTalk.

 

Q: What do you like most about your job?

A: Every day is different. Every budget is different. Every person is different. I enjoy hearing about a customer’s needs, and then brainstorming with my team to develop the best ways to accomplish their goals. In other words, I offer consultation, training, and onboarding for our accounts so that they’re ready to host a meeting or event. There’s a bit of flexibility in my role because each company has a unique use for our platform. It happens a lot that a customer will say, “Hey Margaret, I want to do x,y,z,” and it’s up to me to figure out the best plan for them.

 

Q: What types of customer interactions motivate you?

A: Whenever I legitimately help a customer and make an impact on their experience. Sometimes a ‘thank you’ email from an account is one of the best feelings. An honest, genuine, appreciation of our work together really goes a long way. Obviously, that’s what I’m here for — but the acknowledgement means that we made a positive difference in their day. It means I didn’t let them down or leave them hanging, and that’s what they want. More importantly, for their sake, they were able to execute effectively based on our guidance.

 

Q: OK, where do you really love to spend your time?

A: The summer is consumed by baseball. Otherwise, I’m with my fam up in the mountains! My husband and our two sons love to get out of dodge on the weekends. We all love the outdoors and it’s why we’re here in Colorado! In the winter, they’re skiing while I read or hit the spa. No complaints! Haha.

Want to take your cloud services to the next level? Give our customer success team a call today!