Managing a Remote Workforce

 

managing remote workforceManaging a remote workforce—sometimes hundreds of miles away—is dependent on outlining procedures and providing direct communication to your workers.

Businesses shy away from telework for this very reason, and they believe managing a remote workforce is extremely complex and time-consuming. Luckily, web conferencing and webinars make the process painless for collaborative meetings with remote workers and supports open communication with the staff. Employing remote workers allow businesses to recruit skilled people from across the globe. Management of telecommuters, through webinars and web conferencing, is unfamiliar to many businesses who would benefit from a remote workforce, and managing a virtual workforce is different from traditional management. Aside from software, how can one manage a group of remote workers and ensure productivity remains at a maximum?
 

Daily Collaborative Meetings: Stay on top of worker productivity with a short web conference every day, and assess their progress.  Advise them on the schedule for the day and reply to any concerns or problems they ran into previously. Morning briefs act as an accountability system and collaboration tool for your telecommuting workers, ensuring they stay on track with their work throughout the day.

Goal-Based Milestones: Create milestones for projects and monitor the worker's output closely. Uncertainty leaves workers stressed and unsure of their work. Creating milestones lightens the load on remote workers by reassuring them of their value during every project and work assignment. Break up their work into smaller, goal-based milestones with deadlines and instructions instead of one large project. Use milestones as a preventative measure to weed out poor performing workers, and direct them to work better suited for their skills. This assures success with each worker, and results in a higher quality output for the business.

Training Webinars: Training is, without question, the most critical aspect of building a highly specialized remote workforce. Use a webinar as an orientation for your workers, and as a valuable resource they can study at any time. Create an overview of acceptable practices, procedures, and common terms in your business. The video should educate, so the workers understand the nature of your business and their job.

Bonuses Based On Performance: Performance bonuses are common in commission-based job, but they are a handy tool when managing a virtual team. Allow team members to meet performance quotas either monthly or quarterly, and reward them with a percentage bonuses or a flat rate. These bonuses encourage high-quality performance and passion in employees.

How do you manage your remote employees?  Download this free whitepaper from Frost and Sullivan to learn more about best practices for managing teleworkers.

Best practices for managing remote employees

 

 

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Christine Nguyen

Christine Nguyen

Christine Nguyen is a Project Manager at ReadyTalk. She manages marketing efforts, including content creation and website updates. Christine is a California-native, enjoys getting outdoors at every opportunity and is blindly dedicated to her sports teams (Go Sharks).

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  • Edsel Mendoza

    Hi, I agree that training is a crucial aspect that should not be skipped when it comes to managing remote workers. Through this, a remote employee can become a brand representative of his respective company even if he doesn’t work at the head office or even live in the same country.

    Trainers should also turn important sessions into reviewable modules by recording them. Some may even transcribe them so that manuals can be printed in each remote location (in case of multiple remote worksites). Of course, freeware can be used to do these so extra payments aren’t necessary. Why shell out more, right?

    This is actually what our company (Bolton Staffing) pushes for. The Remote Revolution, as we’d like to call it, doesn’t have to be all about pushing certain paid software for our clients to use. In fact, we recommend freeware since most are of good quality and can ensure clear conversations without costing anything. Learn more about how we work by visiting our homepage: http://www.boltonstaffing.com.