CloudTalk: Bend the Ear of an Engineer

Nick Bitzer cut his teeth as a ReadyTalk engineer three years ago when he began on the Q/A and release team. Now, he’s responsible for maintaining backend reliability that makes our ReadyTalk products possible. He’s armed with an acute sense of our tech DNA, and a sleeve tattoo of a steamship anchor repping his Florida roots.

Q: What was your most memorable day at ReadyTalk?

A: The first day I got here. Haha seriously. It was a great introduction to the company culture and my whole team. Definitely a whirlwind of events that day. My first impression was how inviting and welcoming everyone was. Also, sometimes the formalities of meeting managers can seem awkward and forced on your first day. It was NOT that way at ReadyTalk. My questions were heard and answered, I was able to meet even the highest level directors and C-level executives. The access to people and resources was really an eye opener. I definitely felt the culture was dropped in my lap on day one. Plus, we crushed it at happy hour that evening, so that didn’t hurt either. It did hurt the next day.   

Q: What’s your most unpredictable type of work day?

A: The catch 22 is that the bad or difficult days are the most rewarding. Once in awhile, unforeseen production issues may cause a hiccup and I have to get up early to put out a fire. It just happens, as with any other service on the market. Even though these events are high pressure, I do enjoy solving the problem and identifying why something went wrong. I think that’s when I’m at my best because my teammates and I need a resolution ASAP.

Q: Even though you work on the backend in engineering, how does your work affect customers?

A: Since I’ve worked on a lot of our bug fixes and product enhancements, I enjoy acting on the concerns of our customers and delivering additions to our services. In this case, the engineering team works with the customer care department to remedy different components, or to stay competitive in the market by adding product features. This was especially true when I worked on the release team because we were building automation that verified our products. We pushed out the changes every six weeks so that definitely kept us busy. This relates to ongoing projects that reflect the voice of the customer, so it might not always impact my day-to-day flow. Rather, the bigger picture across the company as we get feedback about maximizing the user experience.

Q: I noticed that you have an exposed tattoo. Does that make it hard getting a table at a nice restaurant?

A: No. Absolutely not. It helps.

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Justin McHeffey

Justin McHeffey

Justin is responsible for creating content and generating leads for ReadyTalk’s Webcast and Webinar solutions. Focusing specifically on the marketing buyer, his work includes email nurture and cross-sell programs, sales enablement, collateral development, and hosting webinars for customers and prospects. He has held a wide range of marketing and communications roles in retail, event promotion, and the news media. Justin began his career as a TV meteorologist where he grew a storm chasing fan base and improved market position for the CBS affiliate in Denver.

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