CloudTalk: Hotel Boiler Room and Customer Comedy

Meet Chelsea Langen, a ReadyTalk Account Executive with stories even Wes Anderson couldn’t write. For over a year Chelsea has created relationships with a variety of customers — some with traditional conferencing needs and some that were a real bugger. When she’s not camping or playing with her Golden Doodle, you’ll find her problem solving and coming up with the best ways to help her customers. Here’s Chelsea’s first-hand recap of her most memorable experiences on the sales team.

 

Q: What’s the most creative use for a web meeting that you’ve encountered?

A: Not long ago we had a bug exterminator that wanted to use our video sharing platform with his clients. For real. Basically, he wanted to be able to diagnose bug problems in a customer’s house over video. To each their own, go for it.

 

Q: Why do you love working at ReadyTalk?

A: I really think my coworkers are an awesome group of individuals. It’s a talented team of friendly and outgoing people. In a given week, you often spend just as much time at work as you do at home so it’s great to be around fun people.

 

Q: What was your best day at ReadyTalk?

A: I’ll tell you about the best (read: most random) deal I ever closed. On New Year’s Eve last winter I was driving back to Colorado from Michigan and stayed for a night in a cheap hotel room. Middle of nowhere in Nebraska and snowing. I had a deadline and needed to close the account before the end of the year. So, in spite of my surroundings — dark room, shag carpeting — I was able to find my customer the webinar package that they wanted. ON NEW YEAR’S EVE. Apparently I like cutting it close. Haha.   

 

Q: What are the most common products that you sell to any given customer?

A: Across the board. I’ve worked with new and existing accounts on all of our lines of business. I guess the majority would be webinars and our collaborative services. I’m also super excited to be working with clients on our unified communications product.

 

Q: What do you like most about your job?

A: Being able to create unique solutions for customers, especially those who have struggled with competitor products in the past. I really do love that. If they’ve used someone else’s webinar or web conferencing platform but had a bad experience, I truly enjoy providing excellent customer support. Thankfully, our customers are easy to work with!

Here’s what one of our customers has to say about working with the ReadyTalk team!

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Justin McHeffey

Justin McHeffey

Justin is responsible for creating content and generating leads for ReadyTalk’s Webcast and Webinar solutions. Focusing specifically on the marketing buyer, his work includes email nurture and cross-sell programs, sales enablement, collateral development, and hosting webinars for customers and prospects. He has held a wide range of marketing and communications roles in retail, event promotion, and the news media. Justin began his career as a TV meteorologist where he grew a storm chasing fan base and improved market position for the CBS affiliate in Denver.

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