CloudTalk: Partnerships NOT Vendorships

Sean Flynn’s autumn beard is growing as fast as his wife’s disdain for it. He’s jumped on the Movember men’s health initiative and, frankly, doesn’t give a whisker. The three-year-long ReadyTalker begins and ends each day with a focus on customer connections — before, during, and after every sale. As an Account Director, Sean loves to give his clients the tools they need to succeed on every call and presentation.

Q: What’s the most rewarding part of your job?

Making a customer laugh on the other end of the line. Seriously, it’s about establishing trust and a relationship with prospects and long-timers. Beyond just getting them to buy ReadyTalk — I like being one of the company faces that represents who we are. It’s rewarding when our customers have the feeling that they can call me for anything and never hesitating. I would way rather build partnerships than vendorships. There’s so much more to it than the sale.   

Q: Do you get to work with any local Colorado companies?

Yes! That’s one of the cool parts about having a recognizable brand in the Denver community. Over the years we’ve put a lot of effort into public outreach and volunteering. That has definitely given us a strong footprint in Colorado. That said, as an account director I get to meet face to face with some of our local customers to talk webinars and web conferencing. This is especially helpful when we’re onboarding new customers. Sometimes I’ll meet up for drinks with the companies we work with just to get a pulse on their level of understanding. It’s always great to find out the creative ways that people are using our products and how we might be able to improve their results.  

Q: Can you think of a time you ‘saved the day’ for a customer?

Once in awhile we’ll have to arrange a fast turnaround on a high stakes event. I consider 24 hours to be fairly quick. A few weeks ago I had a call with a customer that needed an operator-assisted, all-hands webinar for their entire company. This call came in at 3:00 p.m., and the event had to take place at 9:00 a.m. the next morning. They basically said, “we need x, y, and z tomorrow, can you make this happen?” Well, (haha) I don’t think we had another choice. That afternoon I worked directly with our customer care and events department to get the ball rolling quickly — sent out invitations, coordinated the event moderation, and built all registration pages. In spite of the tight deadline, the webinar went off flawlessly. Like I said, we didn’t really have any other choice but to deliver on their request. However, it was so gratifying getting their praise and thanks after the fact — they realized we moved a mountain in a pretty short amount of time. That was a great day at work. HUGE kudos to customer care on their efforts. Teamwork is everything.

Q: When you’re not at work, what’s your jam?

Spend a lot of time with my wife and kids. We go camping as a family. I bike a lot. Love to go skiing in the winter.

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Justin McHeffey

Justin McHeffey

Justin is the product marketing manager for ReadyTalk’s Webinar and Webcast lines of business. He loves enabling marketing professionals with strategies to raise brand awareness and generate leads through cloud-based presentations. When he’s not talking vertical use cases, you’ll find him fly fishing, camping, skiing, or getting pulled into a wikihole about planets and stars.

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