We talk a lot about the importance of customer service here at ReadyTalk. Today's post is part of a series highlighting members of the customer care team and giving you a chance to get to know them better.
Title: Customer Care Representative
Favorite sports team: IU Hoosiers, Notre Dame Fighting Irish, Indianapolis Colts
Pets: Two cats – Mia and Mo
Interesting fact about Toby: He collects pint glasses from different breweries. But more importantly, he and his wife are expecting their first child in February.
Longest customer care call: 3 hours and 36 minutes, which is a ReadyTalk record.
Favorite customer request: Help – I've forgotten my passcode.
One ReadyTalk tip to share with customers: Use our web controls for you audio calls also. Our interface interacts with the audio and it allows you to navigate the call more easily.
Favorite thing about working at ReadyTalk: The team!
Think you can stump Toby with a technical question? Want his favorite recipe? Share your questions in the comment section.