Oprah’s Apology

After the Oprah webcast heard around the world, Oprah issued an apology for the amount of people that experienced technical difficulty. The apology can be read through the link I provided.

On one hand, as a consumer, I applaud Oprah for issuing an apology and offering the recorded session to all people. On the other hand, as an employee in the industry, I am sad that this great chance to show off our technology fell flat for so many people. This brings me to my point:Expectations.

Oprah should have set expectations for this event knowing that it was possible they would get 500,000 people logging on. They should have acknowledge the possibility of an internet traffic jam. My wife brought up a good point: They should have broadcast the interview to the US audience on TV to free up bandwidth for the rest of the world.

[tags]Oprah, webcast, webinar, Eckhart Tolle [/tags]

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