Unified communication (or UC) is a fancy term for really — when you get down to it — improving communication. Unified communication can include Voice over Internet Protocol (VoIP), audio, web, instant message or chat, whiteboard, etc. It can include meetings and collaboration.
And that’s how it helps your business: improving communication.
How does it improve communication?
Communication should happen whenever, however and wherever you want it. It should be on any device (including mobile devices). It should be easy, enabling you to be more engaged and productive. In other words, improving communication is about reducing cost and increasing revenue.
Why does it matter?
Other than saving your company money and potentially increasing revenue, it also enables more integration — better connection — among systems with one provider. It could mean lower price and better support for all those disparate forms of communication.
Does ReadyTalk do “unified communication”?
Yes. Look for more details on how we’re expanding here at ReadyTalk.com.