Carving through the epic trees at Vail you’ll find Connor McKeown — a self-proclaimed weekend warrior with a yen for the Colorado outdoors. On any given powder day, skiing is his full-time job. However, between snowstorms we have him and his team to thank for their steadfast engineering and infrastructural support of ReadyTalk. Here are his reflections on reaching a company milestone, plus the stand-out stories of the office we know and love.
Q: Looking back at your time here, what was the most impressive moment for your team?
A: There are many that come to mind but one in particular I will never forget. Throughout 2015, we had a company goal of hitting 60,000 active ReadyTalk access codes in a rolling 30-day period. In other words, 60,000 individuals with ReadyTalk login credentials were using their accounts within a 30-day window. In November of that year, we hit our goal. It was exciting — both for the new guys like me and for the ReadyTalkers that worked so hard to achieve it. So, as you’d expect, we ended up at our favorite local spot to celebrate. The party fell on my first day at ReadyTalk — talk about a warm welcome.
Q: Can you think of a time when you had to react quickly to a technical problem?
A: Not long ago our engineering team had a scheduled boot drive upgrade for a subset of our production system infrastructure. That’s tech speak for “new hardware.” Even though it was on the calendar with plenty of attention and preparation beforehand, it did not go smoothly. A handful of us were up all night working though our contingency plans — several of which failed as a result of a third-party installation. Although this caused an overnight snafu at the time, it brought out the best in everyone from our team. When all hands were on deck during this unforeseen event, it definitely made me proud of my colleagues. We work with vendors that supply some of our infrastructure services; which are essential for ReadyTalk to run at full capacity. Sometimes the glitch is out of your control, but our engineers know how to pull through in a tough situation to keep our services operating at the level our customers expect.
Q: What makes ReadyTalk such a great place to work?
A: It’s true that we have a lot of fun while at the office, but we also like to do off-site events. Several teams find their way to Top Golf for team outings. One of my teams made 150 sack lunches to give out to homeless people and then we followed up the good deed with a Rockies game that afternoon. A common thread that ties our company together is the idea of getting to know each other. Not just someone’s “working self” but building actual friendships that strengthen our professional identities. It works very well and transcends our daily work responsibilities. On the engineering side, our systems that support ReadyTalk products are quite complicated, but my peers are great at explaining things clearly so that anyone in the business can understand. I truly love being associated with some of the smartest people I’ve ever known. Hopefully one of these days it rubs off on me haha.