Tag Archives: web conferencing

ReadyTalk Joins the GlobalMeet Family

It’s official! The same company that has brought you best-in-class collaboration and webinar solutions for over a decade is getting a fresh look and feel to our product offerings. This summer, ReadyTalk joins the GlobalMeet family to bring you:

GlobalMeet, GlobalMeet Webinar & GlobalMeet Webcast

As part of PGi’s global efforts to streamline its product portfolio, ReadyTalk is getting an upgraded and refreshed look to accompany some amazing new capabilities, product features and packages.

We’ve pulled out all the stops when it comes to designing one of the most intuitive user interfaces on the market today. For busy professionals and marketers on-the-go, we believe that communication tools should enhance your online event and collaboration experience, not hinder it.

With high-quality video and screen sharing, and no downloads required, GlobalMeet allows teams to get meetings up and running faster, improving productivity and decreasing downtime. GlobalMeet Webinar enables business users to quickly and easily create professional-quality events for an unlimited audience size efficiently and affordably.

What this means for you & your teams.

You still get the best of ReadyTalk, but with some additional perks. New enhancements ensure your business is getting the best user experience possible, with the same 24-hour customer support and management you know and love.

Key features of GlobalMeet include:

  • High-quality video and screen sharing: Engage participants “face-to face” and share visuals during your meetings with HD Audio & Video for a rich meeting experience.
  • One-click meeting access: Frictionless meeting entry with one-click access from any browser and device. No need to remember dial in information because the meeting calls you.
  • Flexible audio connections: Instantly connect and seamlessly switch between multiple audio options to ensure a crystal-clear voice experience.
  • Recording: High-quality recording captures video of your meeting, including the meeting panel, chat, and any webcams or screens being shared in the room.

Key features and functionality of GlobalMeet Webinar and GlobalMeet Webcast include:

  • Broadcast HD Video: Available to every user on any device.
  • Polling, Q&A, Surveys and Chat: Interactive features allow the audience to interact and engage with content throughout the event.
  • Integrations: GlobalMeet Webinar’s open API integrates seamlessly with the marketing automation systems and CRMs you already use every day.
  • Analytics: Measure the success of each event with robust pre- and post-event reporting.
  • Self-Service Simulive: Bring pre-recorded content to a live event audience to extend your reach.
  • Network Optimization: Reach 1000s of individuals with minimal impact on your corporate network, which includes real-time access to the quality of a participant’s viewing experience.
  • Testing & Certification: Provide participants with online testing that can be launched directly from the conclusion of your event.

If you’re an existing ReadyTalk customer, don’t worry! Things are business as usual. You’ll start to see the GlobalMeet brand transition into our communications and materials going forward. There won’t be any changes to your day-to-day or billing processes. Better yet, your account manager or customer success manager remains the same. If you are interested in moving to GlobalMeet, contact us.

We’re excited about the evolution of ReadyTalk into the GlobalMeet brand family and hope you’re as eager as we are to embark on the next chapter of our brand journey together.

To learn more about GlobalMeet, GlobalMeet Webinar and GlobalMeet Webcast, contact us.

How personal web conferencing can support your CRM strategy

A central tenant of CRM is to put people first. Simple advice on the surface, but the frenzy of modern business and the rush to meet sales goals often makes client relationships fragmented and frazzled. 

One way to rise above the noise and put the focus back on keeping your clients happy is by using personal web conferencing technology. With this tool, you can easily reach your clients anytime, anywhere. 

Here are some ways that personal web conferencing can support your CRM strategy:

Get face time with clients, wherever you are 

The classic image of CRM is an account manager wining and dining a client at a fancy restaurant. Hilarious anecdotes are told, laughs are shared and both parties walk away with their relationship strengthened at the end of the evening. This still takes place, of course, but business has gone mobile, and it's a different world CRM operates in today. Personal web conferencing enables you to get some valuable face time with your clients, wherever you are. This face-to-face interaction is much more rewarding and meaningful than a regular phone call or – even more disheartening to the client – an out-of-office message. Whether you need to walk the client through some troubleshooting and answer some burning questions they have, personal web conferencing enables easy and intuitive communication on the spot. 

Make more engaging sales pitches 

A single PowerPoint presentation does not a persuasive sales pitch make. In a world where people are bombarded with content and companies vying for their attention daily, your sales pitches need to stand out. Personal web conferencing is the perfect vehicle for a unforgettable sales pitch because you can present a variety of multimedia content, from engaging videos to snazzy sales decks. With a slew of digital materials at your fingertips, your web-conference sales pitches can wow. 

Do product demos remotely 

Client purchased your new product? Nice work. But now they need to know how to use. Traveling to do product demos has a lot of overhead, and reading through manuals or clicking through clunky virtual trainings can be a hassle when you're trying to familiarize yourself with a new product. The solution is to perform product demos remotely via personal web conferences. It's easier for the client, easier for you, and provides the personal attention needed to keep your relationship going strong. 

With the competitive markets many companies are competing in, outstanding CRM is the name of the game. Personal web conferencing can help you overcome barriers of time, distance and cost to connect with your clients when they need you most, and ultimately strengthen your CRM strategy.  

CloudTalk: Partnerships NOT Vendorships

Sean Flynn’s autumn beard is growing as fast as his wife’s disdain for it. He’s jumped on the Movember men’s health initiative and, frankly, doesn’t give a whisker. The three-year-long ReadyTalker begins and ends each day with a focus on customer connections — before, during, and after every sale. As an Account Director, Sean loves to give his clients the tools they need to succeed on every call and presentation.

Q: What’s the most rewarding part of your job?

Making a customer laugh on the other end of the line. Seriously, it’s about establishing trust and a relationship with prospects and long-timers. Beyond just getting them to buy ReadyTalk — I like being one of the company faces that represents who we are. It’s rewarding when our customers have the feeling that they can call me for anything and never hesitating. I would way rather build partnerships than vendorships. There’s so much more to it than the sale.   

Q: Do you get to work with any local Colorado companies?

Yes! That’s one of the cool parts about having a recognizable brand in the Denver community. Over the years we’ve put a lot of effort into public outreach and volunteering. That has definitely given us a strong footprint in Colorado. That said, as an account director I get to meet face to face with some of our local customers to talk webinars and web conferencing. This is especially helpful when we’re onboarding new customers. Sometimes I’ll meet up for drinks with the companies we work with just to get a pulse on their level of understanding. It’s always great to find out the creative ways that people are using our products and how we might be able to improve their results.  

Q: Can you think of a time you ‘saved the day’ for a customer?

Once in awhile we’ll have to arrange a fast turnaround on a high stakes event. I consider 24 hours to be fairly quick. A few weeks ago I had a call with a customer that needed an operator-assisted, all-hands webinar for their entire company. This call came in at 3:00 p.m., and the event had to take place at 9:00 a.m. the next morning. They basically said, “we need x, y, and z tomorrow, can you make this happen?” Well, (haha) I don’t think we had another choice. That afternoon I worked directly with our customer care and events department to get the ball rolling quickly — sent out invitations, coordinated the event moderation, and built all registration pages. In spite of the tight deadline, the webinar went off flawlessly. Like I said, we didn’t really have any other choice but to deliver on their request. However, it was so gratifying getting their praise and thanks after the fact — they realized we moved a mountain in a pretty short amount of time. That was a great day at work. HUGE kudos to customer care on their efforts. Teamwork is everything.

Q: When you’re not at work, what’s your jam?

Spend a lot of time with my wife and kids. We go camping as a family. I bike a lot. Love to go skiing in the winter.

CloudTalk: Tech Culture and Product Evolution

 

Heard from down the hall and around the corner is the undisputed best laugh at ReadyTalk. Samantha Morgan is our Senior Product Manager with four years contributing to the ReadyTalk roadmap. Sam’s zest for tech and cultural charisma is what helps make ReadyTalk great. Ask anyone and they’ll tell you — Sam is the personification of our ReadyTalk brand. Read about her day-to-day balancing act of backend geekery and front-end friendliness.

 

Q: What motivates you the most?

A: I love that each day there are new and different challenges that we need to resolve. Most of these solutions directly benefit our customers. I can tell you about the hardest project that I worked on and how it ended up having the biggest benefit. Upgrading our participant interface from Flash to an HTML5 client was no easy task. So think about it this way — it was a change that impacted our customers’ customers, partners, and teammates. In our industry there’s constant demand for change and improvement because technology is always evolving. HTML5 added new layers of backend security protection and front-end quality for users.         

Q: What made the HTML5 change so difficult for you and our engineering team?

A: In short, it’s new technology. It’s an introduction of new services that supports our critical lines of business. We work with buyers that use ReadyTalk for a variety of reasons — work collaboration, huge webinar presentations, different audio types, etc. When there’s a large volume of people hosting and joining events on a new client it’s critical that we minimize disruption of their services. This means mitigating browser limitations for all customers and their most important people.

 

Q: Why are you so invested in ReadyTalk’s culture?

A: Because I believe that we work in a place where people are empowered to make decisions and influence the progression of our company. It comes down to loving where you work. I appreciate that we are highly accountable for our own actions. We care about our mission, purpose, and each other. And most of all we care about how our work serves our customers. “Our most important people” is an expression I like using as it relates to business and service. So when we find new people to come and work for ReadyTalk we try very hard to match those goals and expectations.    

 

Q: Describe ReadyTalk in one word?

A: Dynamic

CloudTalk: SaaS Sales in the Value Rep Business

Patrick Wiley has made his rounds at ReadyTalk for nearly a decade. Starting with the company as an account executive, he’s worked every stage of the buying cycle and continues building partnerships across the U.S. Now Director of Carrier Sales and Business Development, Patrick refers to himself as a “humble expert” in the SaaS and Unified Communications marketplace. Between training for ultramarathons and Ironman races, he loves improving his industry knowledge and building value in the ReadyTalk brand every day in order to win.

Q: Would you say there’s a high degree of problem solving with your job?

A: We work in an incredibly competitive business landscape and every situation is different. Saying that, I must keep my knowledge sharpened to provide the best solutions for our customers and partners. That means that I need to know about other companies’ products and services and figure out the best ways to position our solutions. I’m constantly researching and asking questions. Having a consultative sales approach not only provides a deeper level of trust, but also concludes with the customer buying the right solution to fit their company’s needs.

Q: Who are your primary business partners?

A: I work with over 40 account directors and account managers at the enterprise level. They’re responsible for selling our suite of solutions including a multitude of our competitors’ products. But that’s the great part about my job — I have to know when our product(s) are going to be the best fit for their needs. That’s when it’s very important for me to know every granular detail about our functionality and our competitors. We have four major lines of business, each with their own set of base features. But with every one of our products, there are unlimited combinations of à la carte options suited for each individual buyer. That’s the beauty of our products, they can accommodate so many different users and situations.

Q: Why do you refer to yourself as a “humble expert?”  

A: First off it means I am self aware enough that I don’t know everything. But, I am smart enough to tap into the many incredibly intelligent forward-thinking people I’m surrounded by at ReadyTalk. When I’m brought into a sales discussion I’m there representing more than one company. I speak for the carrier and the representative first, however I do my best to deliver the message with the ReadyTalk ethos which is the “wow” factor. That creates an interesting dynamic because I need to be thoughtful about what all parties can deliver, and even what they can’t. I’m the voice for the carrier team, so giving a measured account of our services is critical to everyone involved. The good news there — ReadyTalk has ALWAYS been customer centric. We tend to act this way naturally.